Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[mantahatch]

My broadband went down Thursday evening (currently at work) I have contacted my ISP and done everything they suggested, new filter changed modem plugged into master socket with no other device attached. My modem is less than 2 metres from the main socket.

Basically the ADSL light will not come on, it does light when powering on so I no that it works but it will not connect to the internet in any way.

I have asked them to look into but they seem to be convinced it is my end as the telephone still works.

Please has anyone got any ideas, I am less then 1.5k from the exchange. and we have overhead phone lines on poles.

Thanks

Mike

[TheBoy]

Only your ISP can resolve this. Unfortunately, you have to jump through their hoops.

One of the reasons I stick with (pretty expensive) Zen Internet - I want one phone call with them, and quick resolution, which they have always provided.

[CaptainZok]

Try plugging in a different modem, I've had this problem and the connection seems to get "stuck" but resets itself when you plug in a different device.
Worth a try if you can borrow a modem from a mate.

[Kevin Wood]

Try plugging in a different modem, I've had this problem and the connection seems to get "stuck" but resets itself when you plug in a different device.
Worth a try if you can borrow a modem from a mate.

I have seen this too. Something seems to get reset at the remote end when it sees some different hardware. I hand now rescued a couple of SpeedTouches from a skip for that very purpose.

Kevin

[miggy]

Try turning off your ADSL for 20 mins then try again.