Omega Owners Forum

Please login or register.

Login with username, password and session length
Advanced search  

News:

Please check the Forum Guidelines at the top of the Newbie section

Pages: [1]   Go Down

Author Topic: John Lewis TV "repair" ......  (Read 962 times)

0 Members and 1 Guest are viewing this topic.

I_want_an_Omega

  • Guest
John Lewis TV "repair" ......
« on: 21 April 2010, 03:37:01 »
Just wanted to pass it on about excellent service received from John Lewis.

About 3 years ago we bought a 42" Plasma TV from them. A couple of weeks ago it went wrong - so they carted it away and I waited for the repair under the 5 year warranty.

I got a phone call yesterday saying they would be happy to repair it - but wanted to offer me the option of a replacement set instead of the repair as it needed a new screen panel! Yes please I said.

So, new model chosen - they initially said that it would be a like for like replacement, but I somehow managed to blag a 46" LED model and also a new 5 year warranty on the new one.

Just awaiting delivery now  :y
Logged

Mr Skrunts

  • Get A Life!!
  • *****
  • Offline Offline
  • Gender: Male
  • Skruntie Land.
  • Posts: 25679
  • 3.O Elite Saloon with all the toys,
    • 2003 CD 2.2 Auto
    • View Profile
Re: John Lewis TV "repair" ......
« Reply #1 on: 21 April 2010, 05:36:57 »
Excellent news, bet you are chuffed to bits.  :y


Well done John Lewis  :y
Logged
Ask yourself :  " WHY do I believe in what I believe?"

Remember that my opinions expressed here are not representative of the opinions of other members on the OOF Forum.

Banjax

  • Omega Lord
  • *****
  • Offline Offline
  • Gender: Male
  • Perth
  • Posts: 5510
  • We're just a virus with shoes
    • View Profile
Re: John Lewis TV "repair" ......
« Reply #2 on: 21 April 2010, 09:03:25 »
nice one  :y
Logged
50 bucks!?! For 50 bucks I'd put my face in their soup and blow!!

Dusty

  • Omega Knight
  • *****
  • Offline Offline
  • Gender: Female
  • Shropshire
  • Posts: 1302
  • Erotic Romance Author
    • View Profile
Re: John Lewis TV "repair" ......
« Reply #3 on: 21 April 2010, 10:36:32 »
My new Hoover washing machine came with a 12 month parts and labour warranty. It also has a free 5 year parts guarantee. Only problem is this actually costs a minium of £179  for labour charges and call out. Not worth the paper it is written on. :-/ :-/ :-/ :-*
Logged

Sixstring

  • Omega Baron
  • *****
  • Offline Offline
  • Gender: Male
  • Lydney, Gloucestershire
  • Posts: 2127
  • Its just GOTTA be a big V6. Mmm....NOS........
    • View Profile
Re: John Lewis TV "repair" ......
« Reply #4 on: 21 April 2010, 10:40:04 »
I reckon praise where due, shame where warranted is the only way these days.

Well done John lewis!!.
Logged
Self confessed Electro-Mechanical nut, Guitarist/Singer and Motorcyclist. Drives an estate due to all the equipment he has to carry,Electrickery fiddler who loves Automatics and BIG Vee engines.

Chris_H

  • Omega Knight
  • *****
  • Offline Offline
  • Gender: Male
  • E London/Essex UK
  • Posts: 1716
    • Jag XF Portfolio S 3.0D
    • View Profile
Re: John Lewis TV "repair" ......
« Reply #5 on: 21 April 2010, 11:11:57 »
It's nice to hear of satisfied customers these days.  I believe John Lewis often give good service although I haven't used them.

I hope the different tv is an improvement.
Logged
First Vauxhall - PABX Cresta; Previous, previous Vauxhall - 3.0 12v Senator CD; Previous Vauxhall Omega Elite 3.0V6 Saloon Auto

Banjax

  • Omega Lord
  • *****
  • Offline Offline
  • Gender: Male
  • Perth
  • Posts: 5510
  • We're just a virus with shoes
    • View Profile
Re: John Lewis TV "repair" ......
« Reply #6 on: 21 April 2010, 11:20:16 »
Quote
I reckon praise where due, shame where warranted is the only way these days.

Well done John lewis!!.


anything you buy from John Lewis is guaranteed for 5yrs, no extra cost as far as i know - we bought our last tv and laptop there for that reason :y
Logged
50 bucks!?! For 50 bucks I'd put my face in their soup and blow!!

ians

  • Omega Baron
  • *****
  • Offline Offline
  • Reading
  • Posts: 3394
    • View Profile
Re: John Lewis TV "repair" ......
« Reply #7 on: 21 April 2010, 12:26:10 »
..and they price match other shops (eg Richer Sounds)
Logged

PhilRich

  • Omega Queen
  • *****
  • Offline Offline
  • Gender: Male
  • A bit further North of the Back of Beyond!
  • Posts: 10338
    • Mk 2 Volvo V70
    • View Profile
Re: John Lewis TV "repair" ......
« Reply #8 on: 21 April 2010, 13:19:49 »
Always nice to hear good news, well done you & well done John Lewis! ;D :y
Logged
If it ain't broke keep fixing it 'til it is!

platty

  • Senior Member
  • ****
  • Offline Offline
  • Gender: Male
  • Cambridge
  • Posts: 796
    • BMW 530d Sport
    • View Profile
Re: John Lewis TV "repair" ......
« Reply #9 on: 21 April 2010, 13:21:57 »
I am pleased that I bought my 40" from them a couple of years ago - seems like I made a good choice!
Logged

pedroMV6

  • Omega Knight
  • *****
  • Offline Offline
  • Gender: Male
  • York
  • Posts: 1207
  • Der Metzgermeister
    • View Profile
Re: John Lewis TV "repair" ......
« Reply #10 on: 21 April 2010, 13:27:37 »
Our lass used to get all sorts from John Lewis when we lived in Norfolk (used to be Bonds of Norwich), always excellent service and always put the customer first.
Absolutely right about price comparison too, they'll beat anybody on price and customer service.

Not seen one up here, but I guess there'll be one in Leeds.
Logged
Loving the Vectra C 2.2 diesel!
Pages: [1]   Go Up
« previous next »
 

Page created in 0.018 seconds with 17 queries.