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[Tonka.]

Late yesterday afternoon we got a call from HSBC.

After the usual security procedures, the guy asked me if I was making a transfer of £799 from my account. He just wanted to check before authourising it.

"No. I wasnt. Why?"  :-/

"A transfer to a Mr Xxxxxx has been set up and we (the computer) thought it out of character from your financial history" 

My internet banking has been disabled on this account and until I visit the bank to reset my security details will remain dormant.

This account is only accessed by our two Visa debit cards and used in shops. No internet transactions on this one. The account was breached using the account number and the sort code etc. The only way this could have been sourced was through our computer which is running the banks own verification, also paid for anti-virus, spyware and firewall. I have since formatted the PC and changed all the protection to another provider.

A lucky escape. This would have been disastrous for us. But the bank picked up on it. So a thumbs up to HSBC this time. 

[Dishevelled Den]

Lucky indeed Tonk.

This wealth of personal information stored in the ether of the internet (and associated places) will ultimately do for us all.

[Varche]

It might have been breached by a fake card reader ona cash machine.

Travelling back to Spain through France a few months back, I had 100 euros taken from our Spanish acct . It could only have been a fake card reader on an automated petrol pump near Rouen. The pump didn't work so I used another one on the next row. I was lucky as it was only 100 euros and our bank refunded it no questions. then changed the card and PIN.

But Zulu is right. There is so much info about everyone eld on computers it will do for us one day.

[bigegg]

you ARE sure it was DEFINITELY hsbc that phoned, aren't you?
otherwise you may have just given your id details to a scammer over the phone.

You might think I'm cynical, or even paranoid, but the b****ds are out to get us.

imagine this scenario:

they get hold of your name and phone number (and an inkling you bank with HSBC - maybe seen a letter in your letterbox, or dustbin?)

"Hello Mr Tonka, I'm phoning from HSBC. Could you confirmyour id for security please?"
"Your full name?"
"Your date of birth"
"Your HSBC password"
"Your mother's maiden name"

"blah blah blah £799" "Blah blah I've cancelled it" "blah blah bye"

One ID theft - done.

[Dishevelled Den]

you ARE sure it was DEFINITELY hsbc that phoned, aren't you?
otherwise you may have just given your id details to a scammer over the phone//......

That is an important point indeed Egg - a call placed to the bank's Security Department is the least to be done before divulging any sensitive information in response to what amounts to be a cold-call.

[Kevin Wood]

It could only have been a fake card reader on an automated petrol pump near Rouen. 

That figures bl00dy terrible place. DON'T GO THERE. Every time I go past there I get lost. Spent about 4 hours in a convoy trying to get out of that hole on the way to Le Mans once.

I give it a wide berth now.

Kevin

[Tonka.]

you ARE sure it was DEFINITELY hsbc that phoned, aren't you?
otherwise you may have just given your id details to a scammer over the phone//......

That is an important point indeed Egg - a call placed to the bank's Security Department is the least to be done before divulging any sensitive information in response to what amounts to be a cold-call.

Definately HSBC that called. Got the confirmation letter from them today and took it to the bank to get sorted.

The manager showed me the transaction and it had been set up to go to Barclays................so thats how they made a profit 

[henryd]

I had a similar thing happen a couple of weeks ago, hsbc rung and left a message to ring them and left  a code number for me to quote after I had gone through security questions. Turns out that they spotted some out of the ordinary transactions( all legit as it happens) and wanted to confirm with me, top marks to them for being on the ball

[Dishevelled Den]

you ARE sure it was DEFINITELY hsbc that phoned, aren't you?
otherwise you may have just given your id details to a scammer over the phone//......

That is an important point indeed Egg - a call placed to the bank's Security Department is the least to be done before divulging any sensitive information in response to what amounts to be a cold-call.

Definately HSBC that called. Got the confirmation letter from them today and took it to the bank to get sorted.

The manager showed me the transaction and it had been set up to go to Barclays................so thats how they made a profit 

Good news that you've got it sorted Tonk. 8-)

[Tonka.]

A big relief, I can tell you.