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[Proz]

Ps - no offence intended - just an opinion

No offence taken .... would you be happy if yours broke after only 14,000 miles or under 2 years   .... service life is supposed to be 4 years or 40,000    :-/

No-one is doubting how annoyed you would be having it snap at 14,000 miles, I would be livid! The point is though there was clearly a fault of some kind and there would never have been any way of knowing unless there was some noise coming from that area beforehand or you checked the condition of it every few thousand miles which would be ridiculous.  It certainly should last a lot longer than that but in life there are no real guarantees of anything unfortunately!  C'est la vie.  

I think we would all sympathise , no question, but that doesn't mean that the garage is culpable.

However I do agree with you that you shouldn't have to know that the water pump needs changing too (as I said, even Mr Haynes doesn't know that).  

I knew myself that the garage wouldnt do anything weather thats right or wrong ...  around here they have " half a job " as a nick name ...however i spoke to trading standards and they said that it was unacceptable ... but i cant be bothered with a long drawn out battle ...at the time i was unaware of the garages poor reputation or i would have gone somewhere else .... oh well , we live and learn  

[Albert1]

I used to have an '88 Cavalier 1.6 Mk3...  timing belt snapped while I was driving past Luton airport.  RAC came out and fixed it in half an hour, car drove fine and gave me another 30k use before I got rid of it.

Those were the days.... SOHC engine, £30 Dunlop tyres, so much space in the engine bay you could stand in it to work on the motor  lol.  Life was simpler back then!  

[TheBoy]

Mrs TB's dad has just had his audi cambelt done by a backstreet garage.  He niavely assumes that garages have the expertise and experience to do this sort of thing.  Obviously its been back a number of times since for them to fix their mistakes.

Number of garages around that also say you can do a v6 belt without the timing kit is shocking.

[JamesV6CDX]

I think the best words of advice I've seen in here - live and learn.!