Took the face lift for its MOT on Wednesday.....4 new tires (ouch!) but passed.
Story 1One little thing spotted though, the guy doing it is the most 'senior' and 'experienced' guy at the dealers but, hes VERY picky. He said the beam pattern was wrong (note, not the aim) on the passenger side and so got hold of Tech 2, reset the headlight aim and adjusted the beam aim (Free headlight alignment, I'm not going to stop him!).
I asked him what he thought aim had to do with beam pattern given that the beam pattern is down to the lens and shutter setup. I got a blank look so went over, rolled the beam splitter in front of the headlight (the item used to set headlight aim and view beam pattern), set the level, reached into the headlight.......
........and set the continental dipper correctly!
Suddenly all was good.
Worrying the lack of thought from the best guy in the place!
The service manager then said I would be charged for tech 2 use, I refused to pay for it stating the facts (i.e. it was poor diag and not needed) and saying that if I needed Tech 2 use, I would use the in the boot of my car!
Needless to say it was removed from the bill!
Story 2Whilst there I was helping the service receptionist with a few ticket description for the invoices on other cars (I am pretty well known down there and always take a box choc's with me
)
Any way, I was asked what a rain deflector was, so provided the answer.
What had happened was a woman had brought her Corsa in because the rear washer had stopped working.
The mechanic (the most rather useless one in the place who I would have sacked years ago!) had dived in, removed the rear trim and started checking the wiring......
....the cause was a blown fuse.....the route cause of which had NOT been fixed.
The stupid muppet hadn't even tried the rear washer and listened for the pump noise first and then spent 1.5 hours arseing about with it before then changing the fuse.
What is worse is the route cause had also not been sorted which was a gummed up pump filter due to using cheap screen-wash!
Anyway, this was rectified before the car was collected, she was charged a lot less than the time taken and the muppet's bonus for this month is now out of the window......
Sadly, she will be totally unaware of my good deed for the day.
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Topic: Two little stories (Read 1105 times)