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[Auto Addict]

Took delivery of it in Nov/2012.

Had a call from Lookers yesterday to remind me it was due for it's annual service, which according to their records would be a major service £298 including parts and lubricants

I could do with the book stamped as it's still under warranty.

Got the service book out to see exactly what they did prior to me taking delivery.

The book reads as follows:-

The work is marked with yes or no

Yes = was exchanged or replaced

No - no exchange necessary.

Yes - Battery (key)
Yes - Pollen filter
Yes - Air cleaner element
Yes - Ribbed Belt
Yes - Toothed belt
Yes - Fuel filter
Yes - Transmission fluid
Yes - Brake fluid
Yes - Tyre repair kit (car doesn't have one)
Yes - Brake pads front/rear
Yes - Spark plugs (it's a diesel)
Yes - Coolant

Which means to me all the major work has been carried out, but I bet it wasn't.

Just wondering what my approach should be to Lookers?

Any thoughts please?

[Marks DTM Calib]

Simple, confirmation that it is a major service required given the ticked items in the service book.

Dont forget, you can buy the oil and filter plus any other service items on trade club and present it to them with the Vx invoice to save a fair bit of cash.

Alternatively, you can get it serviced to Vx spec with approved parts at a VAT registered place and then take the car for a free annual check with the evidence in order to preserve the warranty.

I have spoken to you before about Lookers.........

[Auto Addict]

Simple, confirmation that it is a major service required given the ticked items in the service book.

Dont forget, you can buy the oil and filter plus any other service items on trade club and present it to them with the Vx invoice to save a fair bit of cash.

Alternatively, you can get it serviced to Vx spec with approved parts at a VAT registered place and then take the car for a free annual check with the evidence in order to preserve the warranty.

I have spoken to you before about Lookers.........

If a major service is required, why have did they replace all the items ticked at the last service?

[Marks DTM Calib]

For the same things that we spoke about regarding tow bars etc when you bought the car.

Lookers are bloody untrustworthy cowboys, as per your tow bar, if Lookers went bust tomorrow, everything assoicated with its wiring install would be null and void warranty wise (as Vx wont cover it).

They have probably not even lifted the bonnet on it when sold and simply ticked all the boxes, it could well have been the sales team that did it to!

Either way, call the service department and ask them about the service and request confirmation as to what work was done last time (it will be on record). You know as well as I do that they will only have changed the oil filter at best......but they have ticked everything so you need confrimation that the waork was done and if not why not.

[Auto Addict]

For the same things that we spoke about regarding tow bars etc when you bought the car.

Lookers are bloody untrustworthy cowboys, as per your tow bar, if Lookers went bust tomorrow, everything assoicated with its wiring install would be null and void warranty wise (as Vx wont cover it).

They have probably not even lifted the bonnet on it when sold and simply ticked all the boxes, it could well have been the sales team that did it to!

Either way, call the service department and ask them about the service and request confirmation as to what work was done last time (it will be on record). You know as well as I do that they will only have changed the oil filter at best......but they have ticked everything so you need confrimation that the waork was done and if not why not.

Thanks

[Auto Addict]

Sorted

[Marks DTM Calib]

So, spill the beans, what exactly had they done....oil and filter?

[Auto Addict]

So, spill the beans, what exactly had they done....oil and filter?

Yup

We both knew that

[Auto Addict]

Interesting, if I supply the oil, filter, sump plug, pollen filter, air filter and fuel filter, the price drops from £298 to £93.

[Marks DTM Calib]

Happy days then!

[omega3000]

Interesting, if I supply the oil, filter, sump plug, pollen filter, air filter and fuel filter, the price drops from £298 to £93.

 

And plenty left over for custard 

[Auto Addict]

Can't believe that they're charging £200 for service parts

[Marks DTM Calib]

Add up the retail price for the items....

[MR MISTER]

Can't believe that they're charging £200 for service parts

£200 for service parts that they probably won't use, just tick the box again and stick it on your bill.
Even if you take your own stuff along, they'll probably use crap stuff and use yours for their own cars

Can you tell I don't like main dealers?

[Auto Addict]

Add up the retail price for the items....

About £66 inc VAT.

T/C prices.