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[MR MISTER]

Some of these people piss me off. When you order something, it says 'Standard delivery 3-5 days, £xx.'
So you place your order and, almost immediately, get an email saying ' Your item has been despatched and can no longer be cancelled'. Expected delivery date..three weeks.
The bastards must mark them as despatched so you can't cancel, and then post them when they feel like.

[Kevin Wood]

I had exactly that for an item I ordered on Tuesday evening. It arrived yesterday. I'm happy with that.

[plym ian]

Surly they are going back on what they have said. If it's 3-5days I would have thought this is like a contract of some sort. I could be wrong(which I normally am )

[bigegg]

I used to sell a *lot* on Amazon (100k+ a year), so I have a fair understanding of it.

 Amazon write the email that says "expected delivery date" - dunno why the say three weeks, unless it's because that's what Royal Mail says it takes before you can (or at least used to be able to) report it missing. Seller's AREN'T allowed, by Amazon's t&cs, to send their own "despatched" emails.
Chances are, if the parcel has been sent today, you'll have it monday or tuesday.

[MR MISTER]

I used to sell a *lot* on Amazon (100k+ a year), so I have a fair understanding of it.

 Amazon write the email that says "expected delivery date" - dunno why the say three weeks, unless it's because that's what Royal Mail says it takes before you can (or at least used to be able to) report it missing. Seller's AREN'T allowed, by Amazon's t&cs, to send their own "despatched" emails.
Chances are, if the parcel has been sent today, you'll have it monday or tuesday.

I might have misled a bit there. It actually says ' Expected delivery date...say...three days from now to three weeks from now'. I suppose they have to cover themselves, but....there is no way I should be getting an 'Item despatched' email at ten o'clock on a Sunday night if I order at nine.

[bigegg]

Also: sellers don't get paid until the item is marked as "despatched", so if he wants paying before weekend,  he needs to mark all his orders despatched ASAP - it's not so you can't cancel.
Having an order cancelled/returned is even more work/expense, and Amazon are VERY much on the customer's side, rather than the seller's, when it comes to who shells out

[bigegg]

I used to sell a *lot* on Amazon (100k+ a year), so I have a fair understanding of it.

 Amazon write the email that says "expected delivery date" - dunno why the say three weeks, unless it's because that's what Royal Mail says it takes before you can (or at least used to be able to) report it missing. Seller's AREN'T allowed, by Amazon's t&cs, to send their own "despatched" emails.
Chances are, if the parcel has been sent today, you'll have it monday or tuesday.

I might have misled a bit there. It actually says ' Expected delivery date...say...three days from now to three weeks from now'. I suppose they have to cover themselves, but....there is no way I should be getting an 'Item despatched' email at ten o'clock on a Sunday night if I order at nine.

Depends on the seller - I used to work until from Noon - midnight, Weds-sunday, cos I don't like mornings, or mondays 

[MR MISTER]

I used to sell a *lot* on Amazon (100k+ a year), so I have a fair understanding of it.

 Amazon write the email that says "expected delivery date" - dunno why the say three weeks, unless it's because that's what Royal Mail says it takes before you can (or at least used to be able to) report it missing. Seller's AREN'T allowed, by Amazon's t&cs, to send their own "despatched" emails.
Chances are, if the parcel has been sent today, you'll have it monday or tuesday.

I might have misled a bit there. It actually says ' Expected delivery date...say...three days from now to three weeks from now'. I suppose they have to cover themselves, but....there is no way I should be getting an 'Item despatched' email at ten o'clock on a Sunday night if I order at nine.

Depends on the seller - I used to work until from Noon - midnight, Weds-sunday, cos I don't like mornings, or mondays 

OK. I'm a moany old bastard who needs to get a life.

[bigegg]

Yep. There is that, as well.

Amazon isn't like eBay - they simply don't allow the marketplace sellers to take the P.
Their t&cs are onerous - and enforced! Hence the reason I always recommend it as first choice for shopping online.

Unlike, say, t'bay, who don't give a flying one about anybody as long as they get their cut

[Sir Tigger KC]

OK. I'm a moany old bastard who needs to get a life.

  

[chrisgixer]

I posted a thread last year re buying from Amazon. There seems to be an issue between them and Royal Mail, in that Amazon get hoity over delivery issues such as damage and lost or late items and complain. Management get arsy with sorting staff who accidentally on purpose stamp on each parcel they see marked Amazon. Or so the story seemed to suggest.

My parcel had a bloody great lump out of the side of the box where somebody had smashed it into a hard edge like a bin surround. Luckily the product was untouched.
But I made a mental note to avoid.

[Rods2]

Lucky you got it delivered at all. Recently I've had two items that have not turned up using Royal Snail. With the second item I checked it was not at my local sorting office and it was returned to the sender a few days later with a note saying delivered to the wrong address. 

[cam2502]

We use amazon quita a lot, never had any problems. Items delivered when stated

[Squealey]

Must admit that I use amazon for most of my internet purchases. I think they are fantastic. Prices are usually dirt cheap, most things are delivered quickly (as long as you avoid those that are shipped from Hong Kong) and when things do go wrong the customer service is brilliant. I have never had any cause for complaint!

I find it shows up the bigger high street chains as well with the gross profit they make on most things they sell. The other day I needed a cheap one size fits all mobile holder in my car. Got one off Amazon for £1.69 delivered (within 2 days). Saw exactly the same holder in Asda for £6.00! It just strikes me that supermarkets whilst pretending to be your friend and boasting of keeping costs down, must have a huge mark up on most things they sell!