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[Field Marshal Dr. Opti]

Who do I approach when a company  (Eurocarparts) refuses to abide by distance selling regulations?

[Andy A]

Try this. http://www.tradingstandards.gov.uk/advice/advice-business.cfm
and this one. http://www.tradingstandards.gov.uk/advice/index.cfm

[Field Marshal Dr. Opti]

Try this. http://www.tradingstandards.gov.uk/advice/advice-business.cfm
and this one. http://www.tradingstandards.gov.uk/advice/index.cfm

Thanks, Andy. Most interesting.

I imagine that the wheels at trading standards turn very slowly indeed.

[Rods2]

I've always found them very good. Very often just trading standards contacting the company is enough for them to resolve the matter.

When I made a complaint on the first weekday after an argument with the manager at a B&Q store over a confusing pricing issue, they visited the store on the day of my complaint, agreed with me and made them change it there and then.