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[ronnyd]

Is it me or are Nat West appearing to be the only ones to be retaining their counter and customer support staff? When i go
into Barclays now you get led to a damn great TV screen and there is only one counter with a long queue.

[The Sheriff]

Is it me or are Nat West appearing to be the only ones to be retaining their counter and customer support staff? When i go
into Barclays now you get led to a damn great TV screen and there is only one counter with a long queue.

In the wakefield city centre branch there are just a bank of ATM's.

[Kevin Wood]

I've been with Barclays for years with no issues until recently, when they completely @rsed up the simple task of opening an account. Sat and watched the guy in the branch wrestling with their web site wondering why I didn't just do it from home. 

"Ahh. Hang on, maybe it's not accepting that because of xyz.. clickety-click"
"Oh, that's better"
"Yes, but that's not the product I wanted, and that's not my address. Apart from that, you've done well."

[jonathanh]

business banking: HSBC is not bad - they'll do the first year for free.

don't think First Direct do business banking but to be honest they are no different to HSBC and they are all a shower.

[Doctor Gollum]

Is it me or are Nat West appearing to be the only ones to be retaining their counter and customer support staff? When i go
into Barclays now you get led to a damn great TV screen and there is only one counter with a long queue.

Nope. Sorry to go on, but hsbc have two counters, minimum. (Based on Slough, Reading, Reading, Woodley branches in middle earth. ) usually witha small queue it has to be said, at which point they usually open the second counter.

[Kevin Wood]

Is it me or are Nat West appearing to be the only ones to be retaining their counter and customer support staff? When i go
into Barclays now you get led to a damn great TV screen and there is only one counter with a long queue.

Nope. Sorry to go on, but hsbc have two counters, minimum. (Based on Slough, Reading, Reading, Woodley branches in middle earth. ) usually witha small queue it has to be said, at which point they usually open the second counter.

Moved on from that rancid bog in the misty mountains and gone downmarket, have we?

[05omegav6]

My local lloyds is fine, same two people working there, it's the idiots they work for that cause issues

[Doctor Gollum]

Is it me or are Nat West appearing to be the only ones to be retaining their counter and customer support staff? When i go
into Barclays now you get led to a damn great TV screen and there is only one counter with a long queue.

Nope. Sorry to go on, but hsbc have two counters, minimum. (Based on Slough, Reading, Reading, Woodley branches in middle earth. ) usually witha small queue it has to be said, at which point they usually open the second counter.

Moved on from that rancid bog in the misty mountains and gone downmarket, have we?

Have to leave the cavses now and then. Sometimes the way is shutses!

[05omegav6]

Well, having returned three direct debits, inspite of there being ample funds to cover them, the explanation being that it's 50/50 as to whether they are paid or not the writing is on the wall for the SLady bitshorpe branch of Lloyds Bank...

Two Nationwide accounts opened this afternoon, and a couple of days lined up shifting direct debits over. My business account will be closed by the end of the week. By the end of the month, my only commitment to SLady bitshorpe Bank plc will be a loan and two overdrafts, and by the end of the summer, all things being equal, I shall no longer be a customer of theirs. Have only banked with them for 22 years

[Field Marshal Dr. Opti]

Well, having returned three direct debits, inspite of there being ample funds to cover them, the explanation being that it's 50/50 as to whether they are paid or not the writing is on the wall for the SLady bitshorpe branch of Lloyds Bank...

Two Nationwide accounts opened this afternoon, and a couple of days lined up shifting direct debits over. My business account will be closed by the end of the week. By the end of the month, my only commitment to SLady bitshorpe Bank plc will be a loan and two overdrafts, and by the end of the summer, all things being equal, I shall no longer be a customer of theirs. Have only banked with them for 22 years

They treat loyalty with disdain.

Banks are the scum of the Earth.

Hang the bankers.....every last one of them.

[TheBoy]

Is it me or are Nat West appearing to be the only ones to be retaining their counter and customer support staff? When i go
into Barclays now you get led to a damn great TV screen and there is only one counter with a long queue.

Nope. Sorry to go on, but hsbc have two counters, minimum. (Based on Slough, Reading, Reading, Woodley branches in middle earth. ) usually witha small queue it has to be said, at which point they usually open the second counter.

Luck of the drawer I think. A lunchtime queue at Bletchley HSBC is rarely shorter than 45 mins. Nat west next door is quick, and Barclays down the road is rarely more than 10 mins.

I certainly wouldn't open another hsbc account

[Keith ABS]

  My experiance with Natwest was appaling. Got into overdraft afetr a christmas. Went into branch and told them so so wanted to stop several direct debits to help the problem. Within two weeks of them "helping" my £700 overdraft had spirreled into £2100. After 6 months in which I was forced to take a loan to clear the debt, the cancelled direct debits were still being paid. The assistant of the branch who had been helping from day one turned out to be the branch manager. He personnally asked me to call the companys whose direct debits were still being paid out to ask them to stop taking the money. At this point, I walked into HSBC next door, opened a new account and took Natwest to the financial ombudsman.
Got £1500 back in charged fees and £400 compo. Manager moved overnight to "assist" in another branch
Not had a single problem with HSBC in 15 years now

Keith B