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[shyboy]

Just got back from hols. to read in local freebie newspaper that my local cashpoint machine was delivering double the amount of cash ordered for the best part of half a day. Apparently the police had to be called to disperse a queue of about 50 people to whom the news had seemingly been spread, by mobile phones, by delighted customers. Their parked cars had completely blocked all the access roads.
Apparently the suppliers had loaded the machine incorrectly, causing the wrong denomination of notes to be delivered. (?).
If this can be believed it poses some questions, such as 'what happens if they deliver less than the amount ordered', and 'what would I have done if I'd had such a pleasant surprise'. (And how can I get a relative employed by the supplying firm.  ).
The bank hasn't decided whether they will ask customers to refund the money.
What would be your moral stance on this?

[TheBoy]

I think the bank is within its rights to claim it back, in the same way it would be liable if it underpaid...

[Debs.]

Me being me: I`d contact the bank and arrange to return any overissuance.

I think ATM`s are fitted with cameras, so I`d expect that combining withdrawal records with a still image of the withdrawer might persuade the reluctantly 'honest' to do the right thing.

[JonArgraig]

We had a spate with our ATM's that some one leaked a engineers login and people could trigger the FSE menu, once in there they would change the cash value on the diffrent hoppers, so the stack of £20 would have its value changed to £10 etc...

where we could we chased for the loses, the shame is the the first people to do the deed normaly had stolen cards and just wanted to double the cash from them and as been "real" thievs were a night mare to catch, the other "normal" who got double cash where easy caught as they used there own accounts

[Danny]

I really dont think the bank will have concrete proof of who exactly got more than they asked for

you could quite easily argue it and say "i asked for £50 out of the machine, and here's my reciept"

they cant possibly know if you're not telling the truth

[JonArgraig]

I really dont think the bank will have concrete proof of who exactly got more than they asked for

you could quite easily argue it and say "i asked for £50 out of the machine, and here's my reciept"

they cant possibly know if you're not telling the truth

Most ATM's are cam'ed up - also if there is proof the machine was filled wronged - plenty of proof TBH

[FRE07962128]

I really dont think the bank will have concrete proof of who exactly got more than they asked for

you could quite easily argue it and say "i asked for £50 out of the machine, and here's my reciept"

they cant possibly know if you're not telling the truth

Most ATM's are cam'ed up - also if there is proof the machine was filled wronged - plenty of proof TBH

Absolutely right, added to which the bank has full details of your transaction at that particular time and what dominations were actually paid to you given the known "fault".

On top of this I believe we are all morally obliged to be honest and inform the bank of the error and the extra cash you received.  Two wrongs do not make a right, and as we are often the first to attack the banks when they are in the wrong, extracting "unfair / illegal" amounts from our accounts, then this is the time to take the moral high ground.  

[shyboy]

What struck me was the gall of 50 or so people queing in the full knowledge that they were going to do something dishonest. One woman admitted waiting 45 minutes for her turn, and she still got her 'double whammy'.
I think it demonstrates the pitiful standards to which people have descended in their worship of the God Mammon.
But I'm not 'holier than thou'. If I had received a one-off error, with nobody else around, would I have owned up? The fact that I'm not sure makes me no better than those waiting in the queue.
God, I hate myself.  

[cem_devecioglu]

every cash machine keeps an internal record of whats given..more or less , early or late the bank will find what happened