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[johnnycboy]

This happened two days ago and this is the letter to train company


Dear Sir/Madam

 

I am writing to you with reference to the above incident which occurred at approx 19:15 hours.  In the first incidence I would like to show my appreciation to the driver who excelled himself especially in the circumstances on his professional approach to keeping myself and fellow passengers updated throughout.   I cannot imagine how much pressure or stress he was under in this type of incident.  I can only assume it was a frightening experience for him.  Please would you forward my thanks and appreciation to the driver concerned.

 

Now I have the pleasantries out of the way, one can only say once again that National Express has a company have no disregard for passenger or public safety.  The first of this incident came to light was the emergency braking which occurred immediately after impact.  Giving that the Driver came over the PA immediately answered that question.  It was the following 2 ½ hours which was totally atrocious.  I was on board this train along with my family (and other members of the travelling public) after a pleasant day out and although this was an unforeseen incident the way in which it was dealt with after was totally unacceptable.  After the train managed to move towards Witham approx 45 minutes after impact and subsequently failed after approx 3 minutes only begs belief this must have been forced upon the driver to move this train by any means available to allow other trains behind us to single line work around us, although no one would ever admit that.  I know you have a duty to move passengers and this was one way in which you carried that out without a thought for all the passengers already stranded on the incident train.  

 

For approx forty-five minutes power was lost to the ventilation and lighting systems, which you can understand is quite frightening for young children, especially has there was no fresh air being circulated around the carriages.  This brings me to the question what contingency plans are in place for broken down trains with no power and no way of filtering fresh air into carriages after catastrophic failure of rolling stock if there are any.

 

Secondly after sitting there for 2 ½ hours it was decided to reverse the train back into Chelmsford station, which I cannot understand why this manoeuvre was not carried out in the first instance, perhaps NX can enlighten me.  

 

When we finally arrived at Chelmsford station, your station staff seemed to have no information regarding our further onward journey.  Perhaps your Managing Directors would be best placed at the hands of disgruntled customers, especially in times of a serious incident such as this, but that would never happen as they would have been tucked up nicely in doors, sipping hot cocoa while the poor souls who pay there wages are stuck in limbo waiting for someone to make an executive decision.

 

I know doubt expect NX to wriggle their way out of any full apology by offering the miserly national rail voucher, which in my mind does not cut it, especially having put my wife, children and myself through 2 ½ hours of stress, worry and not knowing whether we were going to get home at all that night.

 

I await your response

Any additions/deletions would be appreciated

 

 


 

 


 

[JamesV6CDX]

This happened two days ago and this is the letter to train company


Dear Sir/Madam

 

I am writing to you with reference to the above incident which occurred at approx 19:15 hours.  In the first incidence I would like to show my appreciation to the driver who excelled himself especially in the circumstances on his professional approach to keeping myself and fellow passengers updated throughout.   I cannot imagine how much pressure or stress he was under in this type of incident.  I can only assume it was a frightening experience for him.  Please would you forward my thanks and appreciation to the driver concerned.

 

Now I have the pleasantries out of the way, one can only say once again that National Express has a company have no disregard for passenger or public safety.  The first of this incident came to light was the emergency braking which occurred immediately after impact.  Giving that the Driver came over the PA immediately answered that question.  It was the following 2 ½ hours which was totally atrocious.  I was on board this train along with my family (and other members of the travelling public) after a pleasant day out and although this was an unforeseen incident the way in which it was dealt with after was totally unacceptable.  After the train managed to move towards Witham approx 45 minutes after impact and subsequently failed after approx 3 minutes only begs belief this must have been forced upon the driver to move this train by any means available to allow other trains behind us to single line work around us, although no one would ever admit that.  I know you have a duty to move passengers and this was one way in which you carried that out without a thought for all the passengers already stranded on the incident train.  

 

For approx forty-five minutes power was lost to the ventilation and lighting systems, which you can understand is quite frightening for young children, especially has there was no fresh air being circulated around the carriages.  This brings me to the question what contingency plans are in place for broken down trains with no power and no way of filtering fresh air into carriages after catastrophic failure of rolling stock if there are any.

 

Secondly after sitting there for 2 ½ hours it was decided to reverse the train back into Chelmsford station, which I cannot understand why this manoeuvre was not carried out in the first instance, perhaps NX can enlighten me.  

 

When we finally arrived at Chelmsford station, your station staff seemed to have no information regarding our further onward journey.  Perhaps your Managing Directors would be best placed at the hands of disgruntled customers, especially in times of a serious incident such as this, but that would never happen as they would have been tucked up nicely in doors, sipping hot cocoa while the poor souls who pay there wages are stuck in limbo waiting for someone to make an executive decision.

 

I know doubt expect NX to wriggle their way out of any full apology by offering the miserly national rail voucher, which in my mind does not cut it, especially having put my wife, children and myself through 2 ½ hours of stress, worry and not knowing whether we were going to get home at all that night.

 

I await your response

Any additions/deletions would be appreciated

 

 


 

 


 

Just think yourself lucky it was only a shopping trolley and there were no injuries.

I was speaking with a BTP Sergeant yesterday who was telling me about some of the "cleanup's" he has attended on the railway - not nice.

[johnnycboy]

This happened two days ago and this is the letter to train company


Dear Sir/Madam

 

I am writing to you with reference to the above incident which occurred at approx 19:15 hours.  In the first incidence I would like to show my appreciation to the driver who excelled himself especially in the circumstances on his professional approach to keeping myself and fellow passengers updated throughout.   I cannot imagine how much pressure or stress he was under in this type of incident.  I can only assume it was a frightening experience for him.  Please would you forward my thanks and appreciation to the driver concerned.

 

Now I have the pleasantries out of the way, one can only say once again that National Express has a company have no disregard for passenger or public safety.  The first of this incident came to light was the emergency braking which occurred immediately after impact.  Giving that the Driver came over the PA immediately answered that question.  It was the following 2 ½ hours which was totally atrocious.  I was on board this train along with my family (and other members of the travelling public) after a pleasant day out and although this was an unforeseen incident the way in which it was dealt with after was totally unacceptable.  After the train managed to move towards Witham approx 45 minutes after impact and subsequently failed after approx 3 minutes only begs belief this must have been forced upon the driver to move this train by any means available to allow other trains behind us to single line work around us, although no one would ever admit that.  I know you have a duty to move passengers and this was one way in which you carried that out without a thought for all the passengers already stranded on the incident train.  

 

For approx forty-five minutes power was lost to the ventilation and lighting systems, which you can understand is quite frightening for young children, especially has there was no fresh air being circulated around the carriages.  This brings me to the question what contingency plans are in place for broken down trains with no power and no way of filtering fresh air into carriages after catastrophic failure of rolling stock if there are any.

 

Secondly after sitting there for 2 ½ hours it was decided to reverse the train back into Chelmsford station, which I cannot understand why this manoeuvre was not carried out in the first instance, perhaps NX can enlighten me.  

 

When we finally arrived at Chelmsford station, your station staff seemed to have no information regarding our further onward journey.  Perhaps your Managing Directors would be best placed at the hands of disgruntled customers, especially in times of a serious incident such as this, but that would never happen as they would have been tucked up nicely in doors, sipping hot cocoa while the poor souls who pay there wages are stuck in limbo waiting for someone to make an executive decision.

 

I know doubt expect NX to wriggle their way out of any full apology by offering the miserly national rail voucher, which in my mind does not cut it, especially having put my wife, children and myself through 2 ½ hours of stress, worry and not knowing whether we were going to get home at all that night.

 

I await your response

Any additions/deletions would be appreciated

 

 


 

 


 

Just think yourself lucky it was only a shopping trolley and there were no injuries.

I was speaking with a BTP Sergeant yesterday who was telling me about some of the "cleanup's" he has attended on the railway - not nice.

James i work on the underground and know of many incidents involving people jumping, its not nice and affects all the travelling public, but they have plans in place to keep disruption to a  minimum.  I'm not disputing the events.  Overhearing station staff the next day - it's not the first instance of trolleys on the line, its just nothing is put in place to try and eradicate the stupidness of individuals endangering peoples lives.  We are in the 21st century and seem to be stepping back in time.  As a responsible adult (sometimes) it begs belief in this day and age idiots out there don't understand the consequences of their actions.

[tunnie]

it always amazes me that UK trains seam so weak? See all these videos from America where their passenger trains smash through trucks and cars and are unharmed! They just keep on going.

Fit some ploughs or something to the front!

[johnnycboy]

it always amazes me that UK trains seam so weak? See all these videos from America where their passenger trains smash through trucks and cars and are unharmed! They just keep on going.

Fit some ploughs or something to the front!

politically incorrect cant harm the environment - total bol*ocks

pc not you tunnie - this rather world gone crazy

[tunnie]

it always amazes me that UK trains seam so weak? See all these videos from America where their passenger trains smash through trucks and cars and are unharmed! They just keep on going.

Fit some ploughs or something to the front!

politically incorrect cant harm the environment - total bol*ocks

eh?  :-/

Why is a plough harming the environment? If anything it would make the front of a train more aerodynamic...

[johnnycboy]

just in case you hit a human being. my world if you are somewhere you shouldnt be then so beit

[johnnycboy]

in this day and age - no blame culture, my arse the family would sue the arse of the train company.  break the travelling public they dont count

[Kevin Wood]

Trains in the US are generally about 2 miles long. Nothing is going to stop them. Period.

my world if you are somewhere you shouldnt be then so beit

Exactly, and if idiots keep dropping shopping trolleys on the line the line needs to be more secure. The Watercress line near me have just had to spend a fortune on one ot their bridges near Sainsburys to secure the line against the same threat. If a bunch of enthusiasts can do it...?

Of course Sainsburys didn't give a sh1t. A couple of mangled trolleys a month is no skin off their nose.

The rail system in this country has been run down to the point where it is running on vapours. One little thing goes wrong and there's no spare capacity or manpower to deal with it so the system just shuts down. Hadn't though about modern trains when there's a power failure. Maybe the "slam doors" weren't such a bad idea after all. At least you could open the rather window!

Kevin

[Richie London]

i went in the drivers cab on underground once, quite weired in the tunnels, freaky when you shoot out at a station, you never know whats there. especially some idiot jumping in front of train.

[johnnycboy]

Trains in the US are generally about 2 miles long. Nothing is going to stop them. Period.

my world if you are somewhere you shouldnt be then so beit

Exactly, and if idiots keep dropping shopping trolleys on the line the line needs to be more secure. The Watercress line near me have just had to spend a fortune on one ot their bridges near Sainsburys to secure the line against the same threat. If a bunch of enthusiasts can do it...?

Of course Sainsburys didn't give a sh1t. A couple of mangled trolleys a month is no skin off their nose.

The rail system in this country has been run down to the point where it is running on vapours. One little thing goes wrong and there's no spare capacity or manpower to deal with it so the system just shuts down. Hadn't though about modern trains when there's a power failure. Maybe the "slam doors" weren't such a bad idea after all. At least you could open the rather window!

Kevin

exactly no windows no ventilation.  thousand people - no air. bring back slam doors.  if you are silly enough to stand on a platform knowing doors are going to open then more fool you.

excuse my bluntness, was not the best night i've ever had

[johnnycboy]

i went in the drivers cab on underground once, quite weired in the tunnels, freaky when you shoot out at a station, you never know whats there. especially some idiot jumping in front of train.

been there a few times, not experienced  a jumper but can imagine not very nice

[Martin_1962]

it always amazes me that UK trains seam so weak? See all these videos from America where their passenger trains smash through trucks and cars and are unharmed! They just keep on going.

Fit some ploughs or something to the front!

I think you will find that British trains are among the most crashworthy in the world.