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Author Topic: Good Old BT  (Read 560 times)

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Mr Skrunts

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Good Old BT
« on: 23 August 2009, 11:23:50 »
They Just rang me up to tell me they have paid an overpayment of £22 back to my bank.

This morning after phoning them to complain for the 4th time that I wanted monthly billing a lovly lady BASED in the UK finally sorted it for me.  It only took 3 months.   :-/

But  :y :y :y to them, once sorted paper work wise the refund and confirmation call was an unexpected bonus.  :y
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miggy

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Re: Good Old BT
« Reply #1 on: 23 August 2009, 11:35:00 »
Quote
They Just rang me up to tell me they have paid an overpayment of £22 back to my bank.

This morning after phoning them to complain for the 4th time that I wanted monthly billing a lovly lady BASED in the UK finally sorted it for me.  It only took 3 months.   :-/

But  :y :y :y to them, once sorted paper work wise the refund and confirmation call was an unexpected bonus.  :y

Long awaited result :y :y :y
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Dishevelled Den

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Re: Good Old BT
« Reply #2 on: 23 August 2009, 11:56:56 »
Always nice to get a result Mr S :y :y

Kudos where due to BT :y
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Mr Skrunts

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Re: Good Old BT
« Reply #3 on: 23 August 2009, 12:22:43 »
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Always nice to get a result Mr S :y :y

Kudos where due to BT :y


BT's biggest problem (like a lot of other companies) is the use of the Indian call centre.  They dont dont listen, talk overyou and get paid by results (mainly commision) so it was such a blessing to speak to a young lady from the UK.

1st call this morning I got put on hold,and got disconected, who was I speaking to, correct, the Indian call centre.
« Last Edit: 23 August 2009, 12:49:58 by skruntie »
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Dishevelled Den

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Re: Good Old BT
« Reply #4 on: 23 August 2009, 12:46:55 »
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Quote
Always nice to get a result Mr S :y :y

Kudos where due to BT :y


BT's biggest problem (like a lot of other companies) is the use of the Indian call centre.  They dont dont listen, talk overyou and get paid by results (mainly commision) so it was such a blssing yo speak to ayoung lady from the UK.

1st call this morning I got puton hold,andgot disconected, who was I speaking to, correct, the Indian call centre.


I agree, it shows the practical difficulty with 'outsourcing' :( :y :y
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Omegadoha, Desert Member

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Re: Good Old BT
« Reply #5 on: 23 August 2009, 14:55:12 »
I agree. I used to do the majority of my banking with HSBC but after they used call centres in India, it just didn't work. Person down the other end would be second guessing what you were trying to say. Different mentality.
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