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[davethediver]

the fact its got your name and address is worrying, take it into the store and ask to see the signed acceptance of TC's which you HAVE to do to take out a contract

It can be done on the internet and tick a box i think although i stand to be corrected :-/

[tunnie]

What Kevin suggests is a cracking idea, since no money is being taken and its their fault. You have not agreed to any contract, and you have never been in touch with them, you are on firm ground. They now have to prove you took out the contract with a recording of your voice accepting TC's or relvant signed paperwork.

Get proof of postage (with tracking number) signed for works well, i used it for expenses. Its trackable and signed... then if Voda come knocking, ask them to find that letter which you explained everything.

Write to them as Kev says, and will 'dispose' of them shortly.

Then eBay them 

[tunnie]

the fact its got your name and address is worrying, take it into the store and ask to see the signed acceptance of TC's which you HAVE to do to take out a contract

It can be done on the internet and tick a box i think although i stand to be corrected :-/

For mobile phones, where direct debit is involved, 90% sure you have to sign something and return it. Even when applying online

[Kevin Wood]

This is all typical of a utility company these days. They have plenty of resources when it comes to raking in money but not when it comes to handling problems.

Keep records of your communications with them, and if you're 100% positive they will have nothing that could be construed to be acceptance of a contract you should have nothing to worry about.

Might be worth a trip to CAB to see if they can suggest anything else you might like to do to make sure you're in the clear.

I would suggest a recorded delivery letter saying you're fed up with trying to contact them, you have not ordered this service nor the 2 phones and, unless you hear from them, you consider the matter closed and you will store their package for a further 7 days before disposing of it. But I'm not a lawyer!

They'll probably end up sweeping up all the garbage in their system in a year or two's time and "selling" the supposed "debts" to a collection agency who will then start hassling you.

.. and checking what the credit agencies have on you when the dust has settled is a good idea.

Kevin

[davethediver]

I think its fair to say that you may well have "WON" the phones the only thing connecting you to them is if you signed the delivary note from said courier

But as someone is obviously privvy to some of Mrs Loo Knees personal details i would definately check her credit report. These things can be very damaging, took me long enough to sort

[zirk]

Vodafone have a 7 day cooling off period, as long as you made contact with them within 7 days, saying something like, not mine, dont want it, ordered in error, what ever, I would have thought you should be Ok.

They are pretty good at making notes against calls, so it should be on record.

Chris.

[Darth Loo-knee]

What Kevin suggests is a cracking idea, since no money is being taken and its their fault. You have not agreed to any contract, and you have never been in touch with them, you are on firm ground. They now have to prove you took out the contract with a recording of your voice accepting TC's or relvant signed paperwork.

Get proof of postage (with tracking number) signed for works well, i used it for expenses. Its trackable and signed... then if Voda come knocking, ask them to find that letter which you explained everything.

Write to them as Kev says, and will 'dispose' of them shortly.

Then eBay them 

I will write another letter then.
But Tunnie I have tried to get in touch with them more than what I think fair
A good friend of mine told me to send the letter I wrote to the MD of Vodafone Recorded

[Darth Loo-knee]

This is all typical of a utility company these days. They have plenty of resources when it comes to raking in money but not when it comes to handling problems.

Keep records of your communications with them, and if you're 100% positive they will have nothing that could be construed to be acceptance of a contract you should have nothing to worry about.

Might be worth a trip to CAB to see if they can suggest anything else you might like to do to make sure you're in the clear.

I would suggest a recorded delivery letter saying you're fed up with trying to contact them, you have not ordered this service nor the 2 phones and, unless you hear from them, you consider the matter closed and you will store their package for a further 7 days before disposing of it. But I'm not a lawyer!

They'll probably end up sweeping up all the garbage in their system in a year or two's time and "selling" the supposed "debts" to a collection agency who will then start hassling you.

.. and checking what the credit agencies have on you when the dust has settled is a good idea.

Kevin

I have not got any credit though :-?

[zirk]

Forgot to mention, if your not happy with them, make contact or complain to 'OFCOM'

Have a read here- http://www.ofcom.org.uk/complain/mobile/missell/

[davethediver]

This is all typical of a utility company these days. They have plenty of resources when it comes to raking in money but not when it comes to handling problems.

Keep records of your communications with them, and if you're 100% positive they will have nothing that could be construed to be acceptance of a contract you should have nothing to worry about.

Might be worth a trip to CAB to see if they can suggest anything else you might like to do to make sure you're in the clear.

I would suggest a recorded delivery letter saying you're fed up with trying to contact them, you have not ordered this service nor the 2 phones and, unless you hear from them, you consider the matter closed and you will store their package for a further 7 days before disposing of it. But I'm not a lawyer!

They'll probably end up sweeping up all the garbage in their system in a year or two's time and "selling" the supposed "debts" to a collection agency who will then start hassling you.

.. and checking what the credit agencies have on you when the dust has settled is a good idea.

Kevin

I have not got any credit though :-?

Any pay monthly phone contract is subject to a credit search and if a bill isn't paid it will be noted against you the contract holder on their credit report.

[Lizzie_Zoom]

This site on Unsolicited Goods and Services Act 1971 may help Daz:

http://www.berr.gov.uk/whatwedo/consumers/buying-selling/unsolicited/index.html

As obviously Mrs Loo knee's details are being used, I reckon you should inform the police and trading standards, plus checking all her bank accounts / credit card accounts for unusual 'movements' of transactions.  It seems to me a case of ID theft, with the goods reaching you when the 'buyer' did not intend that to take place.

Needless to say you and Mrs LK must be on your guard for other events!!

Hope all is resolved soon.

PS I would never sell the goods, or dispose of them in any way, until all this is legally resolved, as doing so could complicate the issue with Mrs LK still being held responsible for their value!

[Darth Loo-knee]

This is all typical of a utility company these days. They have plenty of resources when it comes to raking in money but not when it comes to handling problems.

Keep records of your communications with them, and if you're 100% positive they will have nothing that could be construed to be acceptance of a contract you should have nothing to worry about.

Might be worth a trip to CAB to see if they can suggest anything else you might like to do to make sure you're in the clear.

I would suggest a recorded delivery letter saying you're fed up with trying to contact them, you have not ordered this service nor the 2 phones and, unless you hear from them, you consider the matter closed and you will store their package for a further 7 days before disposing of it. But I'm not a lawyer!

They'll probably end up sweeping up all the garbage in their system in a year or two's time and "selling" the supposed "debts" to a collection agency who will then start hassling you.

.. and checking what the credit agencies have on you when the dust has settled is a good idea.

Kevin

I have not got any credit though :-?

Any pay monthly phone contract is subject to a credit search and if a bill isn't paid it will be noted against you the contract holder on their credit report.

Bloody hell fire what a pain in the arse this lot is turning out to be

[davethediver]

Have a look on consumeractiongroup forum for some sample letters if you need to start writing off to all and sundry, found some usefull stuff on there when a similar thing happened to me

[Darth Loo-knee]

Forgot to mention, if your not happy with them, make contact or complain to 'OFCOM'

Have a read here- http://www.ofcom.org.uk/complain/mobile/missell/

I have just got off the telephone with these people.
They have told me to write another letter to Vodafone stating exactly whats underneath

These phones are Unsolisted goods and for the purpose of Consumer Protection (distance selling) regulations 2000.
Unless Vodafone collect the phones within 28 days I will treat them as a gift.


But what I have just thought of is if they do collect them they wont be giving me anything for my wasted time and phone calls!!

[p j morgan]

daz if i was in your crocks mate i would write to them and it registered delivery that means you can check if they have received your letter tel them you are charging them storage fees of say £30 amonth each they will soon get back to you mate.also if you signed for them they say that it is like signing a contract and therefore you are responceable for them.i have been with vodafone for twenty years mate .this is the customer services number to ring .08700725625 give it a buz good luck mate! pete