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[cem_devecioglu]

Today's saga -

Audi - "we need to service loan car (A4) please bring it in and we will give you A6".

Pitches up this morning at 8am on way to golf - so he is short of time which Audi knew about in advance.

Issue 1 - electronic bollards frozen at Audi so cannot get cars in or out - waits for boiling water treatment - pushed for time now

Issue 2 - bollards cleared - next problem - someone has left a Q7 with a bust starter motor in entrance to garage - they cannot move - A6 trapped in behind it as well as everything else - he is out of time so has to leave it until Monday and goes off to golf.

They are going to put some miles on A3 this weekend as it has been stood for best part of 4 months - new sensors now fitted and they will test starting next week now.

    that would be definitely the end of my patience and I would talk to a lawyer
 
this case even made me angry

[cem_devecioglu]

Looks like all dealers are universally crap!

irresponsible, incompetent, money grabbing ****************
 
still I remember I solved my problems myself , spending a fortune..

[feeutfo]

Looks like all dealers are universally crap!

well, having read the latest round on this, they do at least seem to be accepting the fault, which is a start, and continuing to accept that the car should not be returned until the car is spot on. Ordinarily, i'd expect the dealer to fiddle, return the car, customer return saying no change, dealer fiddles, returns the car etc etc which is no good to anyone.
  the issue is the time taken to resolve. Which does seem rather excessive... to say the least.

[feeutfo]

Looks like all dealers are universally crap!

well, having read the latest round on this, they do at least seem to be accepting the fault, which is a start, and continuing to accept that the car should not be returned until the car is spot on. Ordinarily, i'd expect the dealer to fiddle, return the car, customer return saying no change, dealer fiddles, returns the car etc etc which is no good to anyone.
  the issue is the time taken to resolve. Which does seem rather excessive... to say the least.

correction. ordinarily i'd expecy an enormous row to get them to accept the fault in the first place.

[tunnie]

Good point, can't fault them in that respect.

[pscocoa]

spot on Chrisgixer.

In a separate issue with my VX dealer this week I needed to change a CID display to go back to Germany under guarantee and so a swap with my spare CID was needed.

I said to them that as last time they messed me around as they did not know what they were doing with the programming side of CID on Tech 2 they should do this swap for free.

They did the swap for nothing and programmed it correctly first time while I waited - about an hour. I must say that mine is probably the only Omega going to this large VX dealer (I have not seen any others in years there) and so all the training they have had must be on mine!!

[feeutfo]

Yeah see. Any work I do on a car outside of Oof I can't really charge full wack if I'm learning on the customers car. Not that I do a great deal anyway.  And I don't expect to have po pay to train mechanics to fix mine either.
 If I know the job I'll be in and out quick, as anyone would. Therefor can charge the going rate.
But to charge the going rate, AND train on the job taking three times as long, that's just taking the pess.
Tech two owners on here take about two minutes to program a CID. In fact it took me longer to find the pic of my car pass on my phone than it did for Kev to do the job from start to finish.

[aaronjb]

I must say that mine is probably the only Omega going to this large VX dealer (I have not seen any others in years there) and so all the training they have had must be on mine!!

Out of interest, which Vx dealer do you go to?

[pscocoa]

I must say that mine is probably the only Omega going to this large VX dealer (I have not seen any others in years there) and so all the training they have had must be on mine!!

Out of interest, which Vx dealer do you go to?

Drive Aldershot

[Marks DTM Calib]

So which magical sensor is it that affects the engine compression?

[albitz]

Its one of these you silly man.
http://www.alibaba.com/showroom/compression-sensor.html

[pscocoa]

So which magical sensor is it that affects the engine compression?

We have now moved on to the temperature sensor which tells how much fuel to deliver depending on temperaure outside.

[pscocoa]

Son went to dealer this morning and picked up the A6 loan car. The A3 is still not fixed and they proposed to try something else. So made an appointment to see General Manager of dealer and just arrived back now.

1. We told them that the repair situation is now beyond any measure of acceptability and a line must be drawn under this situation and a replacement car found.
2.Made point that on any objective assessment the car is not fit for purpose.
3. Dealer squirmed a little on this one  and repeated that the best solution is for son to keep A6 on loan, for them to keep on trying to fix and when fixed come to some arrangement on replacement.
4. Pointed out that private purchase of this A3 is now totally compromised and we would have issues on resale if history of car requested by purchaser.
5. We insisted and dealer agreed that issue be escalated within Audi and I said Audi HQ should have the decency to comment on the situation.
6. It turns out that part of the delays in this matter is due to waiting clearance for repair work from Mondiale who insure the VAG warranty system (and BMW).
7. Dealer has never exerienced anything like this situation before so we said all the more reason to get Audi HQ to review.
8. I did not threaten media or anything as this probasbly would not help at this stage. If we get a derisory solution then it may be.

Dealer will revert.

[pscocoa]

Audi - "everything we have tried has not worked. Specialist engineers not available until 23rd Feb. Please stick with A6 and we will come back to you."

What can you say? Suits my son to have the A6 as he has some long trips to do but how bizarre is this already and where will it end up?

I asked VX dealer what he would do in similar and he thinks a minimum of a lifetime warranty on the A3 would be a fair recognition of the problems which I suppose means 100000 miles in VX terms. In terms of similar issues the VX dealer has been struggling for nearly 3 months with an Astra with a rattle they thought was dmf but is not and whatever they do rattle will not disappear - even after visits by HQ engineers. The vehicle has now been taken to Luton on a trailer for action.

[cem_devecioglu]

Audi - "everything we have tried has not worked. Specialist engineers not available until 23rd Feb. Please stick with A6 and we will come back to you."

What can you say? Suits my son to have the A6 as he has some long trips to do but how bizarre is this already and where will it end up?

I asked VX dealer what he would do in similar and he thinks a minimum of a lifetime warranty on the A3 would be a fair recognition of the problems which I suppose means 100000 miles in VX terms. In terms of similar issues the VX dealer has been struggling for nearly 3 months with an Astra with a rattle they thought was dmf but is not and whatever they do rattle will not disappear - even after visits by HQ engineers. The vehicle has now been taken to Luton on a trailer for action.

my senses at that point tells me Audi is trying to get extra time.. dont know the laws there.. but there may be a time limit that you can demand a change with an equivalent..  in my opinion you must apply to a lawyer without loosing time (of course wont be cheap)