Topic: my phone has died (Read 5368 times)

Andy B · « **on:** 19 May 2020, 10:45:15 »

It's a Samsung S6 & though I've had it a while now and the battery life could be better it's done what I wanted to.
It was on charge all last night, used it this morning to check on something with the bank, put it in my pocket when I walked the Mutt. Took it out to look while walking & the screen was blank .... thought maybe the battery had died but nothing when on charge at home.
Obviously nothing was backed up ......

What are the chances of recovering stuff off it? $:-\$ $:-\$ $:-\$

Jimbob · « **Reply #1 on:** 19 May 2020, 10:49:14 »

first, a lot may be already backed up to google so when you sign into a new phone with your google account (assuming you have one?) then a lot may just appear.
second, depends whats died...can you connect it to pc? does it do anything? or have an adaptor to screen mirror to tv - may just be broken display.

Andy B · « **Reply #2 on:** 19 May 2020, 10:51:03 »

Quote from: Jimbob on 19 May 2020, 10:49:14

first, a lot may be already backed up to google so when you sign into a new phone with your google account (assuming you have one?) then a lot may just appear.
second, depends whats died...can you connect it to pc? does it do anything? or have an adaptor to screen mirror to tv - may just be broken display.

It just sits there doing nothing ..... I tried connecting it to the lap top & nothing. I have a Google acc

Andy B · « **Reply #3 on:** 19 May 2020, 10:51:30 »

The wireless charger can see it .... $:-\$

biggriffin · « **Reply #4 on:** 19 May 2020, 11:03:07 »

Firstly my condolences on for your loss

As KW said, if when you set the phone up you created a Google or Samsung account it should be backed up there and when you get another phone,just log into either or and it should dump everything on to your new phone, you can check if you have a Google account on a laptop, by signing in everything should be there...

Also try using a wall charger directly into the phone as these delivery better volts into the battery. Than wireless charging.

Andy B · « **Reply #5 on:** 19 May 2020, 11:06:12 »

Quote from: biggriffin on 19 May 2020, 11:03:07

....
Also try using a wall charger directly into the phone as these delivery better volts into the battery. Than wireless charging.

Tried that first ...

Andy B · « **Reply #6 on:** 19 May 2020, 11:09:48 »

Quote from: biggriffin on 19 May 2020, 11:03:07

Firstly my condolences on for your loss

Quote from: biggriffin on 19 May 2020, 11:03:07

As KW said, if when you set the phone up you created a Google or Samsung account it should be backed up there and when you get another phone,just log into either or and it should dump everything on to your new phone, you can check if you have a Google account on a laptop, by signing in everything should be there... ...

I'm not sure where I'm looking but I can't see them .... $:-\$

biggriffin · « **Reply #7 on:** 19 May 2020, 11:11:40 »

If you have aGoogly account just log in with the new phone and it should offer you the option.

Jimbob · « **Reply #8 on:** 19 May 2020, 11:14:02 »

to check photos for instance...

login to google.com
click the waffle
select google photos
are your pics now showing?

click waffle again, check contacts etc...

Migv6 le Frog Fan · « **Reply #9 on:** 19 May 2020, 11:16:35 »

I have just learned that wireless chargers have been invented !

Andy B · « **Reply #10 on:** 19 May 2020, 11:17:05 »

Quote from: Jimbob on 19 May 2020, 11:14:02

to check photos for instance...

login to google.com
click the waffle
select google photos
are your pics now showing?

click waffle again, check contacts etc...

There are some photos there, Google email addresses but unfortunately no phone numbers .... Ah well!

Andy B · « **Reply #11 on:** 19 May 2020, 11:17:35 »

Quote from: Migv6 le Frog Fan on 19 May 2020, 11:16:35

I have just learned that wireless chargers have been invented !

They use magic to charge your phone ......

Migv6 le Frog Fan · « **Reply #12 on:** 19 May 2020, 11:19:11 »

How can volts fly through the air and into your phone ?

YZ250 · « **Reply #13 on:** 19 May 2020, 11:22:27 »

Quote from: Andy B on 19 May 2020, 10:45:15

It's a Samsung S6 .......

The exact same thing happened to my S6, and I never got it going again. It was working perfect, I put it on charge (it was still on and functioning fine), I took it off charge and it was dead. It won't even try to switch on. I still have it actually, not that that helps at all.

I had backed up/saved my photos to my laptop and when I purchased a new phone I found out that my contacts etc. had all been hiding on a cloud somewhere, and they all came back home to me to be on my new phone.

Jimbob · « **Reply #14 on:** 19 May 2020, 11:22:53 »

Other option maybe to connect an HDMI adaptor to the phone, and plug into TV, could be working, but you cant see it.
Depends if its alive.

If it should be set to ring out loud, or vibrate, ring it from another phone and see what it does to work out how dead it is.

Doctor Gollum · « **Reply #15 on:** 19 May 2020, 11:22:57 »

Quote from: Migv6 le Frog Fan on 19 May 2020, 11:19:11

How can volts fly through the air and into your phone ?

With carefree abandon

Viral_Jim · « **Reply #16 on:** 19 May 2020, 11:24:49 »

Have you tried pressing and holding the power button for 10 secs? This should trigger a restart off the phone in case its on but non-responsive.

Andy B · « **Reply #17 on:** 19 May 2020, 11:26:41 »

Quote from: Jimbob on 19 May 2020, 11:22:53

Other option maybe to connect an HDMI adaptor to the phone, and plug into TV, could be working, but you cant see it.
Depends if its alive.

If it should be set to ring out loud, or vibrate, ring it from another phone and see what it does to work out how dead it is.

I get the feeling it's the same as Alan's .... normally it chirps as you put it on the charger (both directly & via the wireless) but it's not doing anything.

Andy B · « **Reply #18 on:** 19 May 2020, 11:28:08 »

Quote from: Viral_Jim on 19 May 2020, 11:24:49

Have you tried pressing and holding the power button for 10 secs? This should trigger a restart off the phone in case its on but non-responsive.

Just tried it ..... zilch!

It's not even big enough to use as a door stop!

STEMO · « **Reply #19 on:** 19 May 2020, 11:30:32 »

There's a chance that the battery could have completely died, but to find out you'd have to go to the expense of trying a new one, probably without success.

YZ250 · « **Reply #20 on:** 19 May 2020, 11:31:23 »

Quote from: Viral_Jim on 19 May 2020, 11:24:49

Have you tried pressing and holding the power button for 10 secs? This should trigger a restart off the phone in case its on but non-responsive.

I tried all sorts with mine as this issue was quite well documented on the Internet and nothing would bring it back to life. It happened to the S6 and some early S7's. I left it on charge for a week to see if would would possibly come back to life, but still nothing. $:-\$

STEMO · « **Reply #21 on:** 19 May 2020, 11:32:28 »

My lad let his battery go completely flat and didn't use the phone for a while. I had to leave the charger plugged in for about ten minutes before it even showed the battery icon at 0%

STEMO · « **Reply #22 on:** 19 May 2020, 11:35:23 »

When my phone died I bought this one from Argos. Cheap enough and certainly more modern than a S6:

https://www.argos.co.uk/product/8877187

STEMO · « **Reply #23 on:** 19 May 2020, 11:36:58 »

Just a thought, when you checked your account balance this morning maybe the number was so large it had a heart attack. $:-\$

Viral_Jim · « **Reply #24 on:** 19 May 2020, 12:15:29 »

Quote from: STEMO on 19 May 2020, 11:32:28

My lad let his battery go completely flat and didn't use the phone for a while. I had to leave the charger plugged in for about ten minutes before it even showed the battery icon at 0%

Must be one of the only known cases of that happening to an under 25!

STEMO · « **Reply #25 on:** 19 May 2020, 12:22:11 »

Quote from: Viral_Jim on 19 May 2020, 12:15:29

Quote from: STEMO on 19 May 2020, 11:32:28
My lad let his battery go completely flat and didn't use the phone for a while. I had to leave the charger plugged in for about ten minutes before it even showed the battery icon at 0%

Must be one of the only known cases of that happening to an under 25!

Not when you consider he's been home from uni for nearly two months and hasn't moved out of the house! Laptop has taken a hiding but no need for a phone.

Andy B · « **Reply #26 on:** 19 May 2020, 12:44:42 »

Quote from: STEMO on 19 May 2020, 11:36:58

Just a thought, when you checked your account balance this morning maybe the number was so large it had a heart attack. $:-\$

Definitely not that

Andy B · « **Reply #27 on:** 19 May 2020, 12:46:37 »

Quote from: STEMO on 19 May 2020, 11:35:23

When my phone died I bought this one from Argos. Cheap enough and certainly more modern than a S6:

https://www.argos.co.uk/product/8877187

Thanks for that .... I shall have to have a look round.

I wonder if it'll fit the S6 case

I bought SWMBO a cheapo Chinese phone the other year ....

Doctor Gollum · « **Reply #28 on:** 19 May 2020, 12:54:10 »

Quote from: Andy B on 19 May 2020, 11:28:08

Quote from: Viral_Jim on 19 May 2020, 11:24:49
Have you tried pressing and holding the power button for 10 secs? This should trigger a restart off the phone in case its on but non-responsive.

Just tried it ..... zilch!

It's not even big enough to use as a door stop!

Wedge it in the hinge gap

deviator · « **Reply #29 on:** 19 May 2020, 13:13:48 »

OK, if you haven't got cloud backup, come back to me, I may have other solutions.

Firstly, what do you mean by 'dead'?
When connected to a charger, do you get a light? Anything on the display at all?
If not, try cleaning the port with a clean toothbrush. Then try another cable/charger. It's also worth trying the wireless charging, sometimes it works when the port is broken.

On the phone, hold vol down + home button and then press the power button. Any vibration? Anything on the screen? It should show up 'download mode'. (If it does, you can power off as normal) This is just a test to see what level you can get too.

Report back with the results.

(I will say, these are a PITA to fix, the screen and back panel are glued in place. This normally involves a heat pad and around 85 degrees to melt the glue, before opening the panels. Also, unless you take it back to Samsung, you are unlikely to keep your waterproof rating.)

henryd · « **Reply #30 on:** 19 May 2020, 13:23:50 »

options here Andy

https://www.technipages.com/galaxy-s6-how-to-soft-hard-reset

YZ250 · « **Reply #31 on:** 19 May 2020, 14:34:56 »

Just to clarify, if Andy's phone died in the same fashion as my S6 (and many others according to an online search), it went as follows.

In my case, the phone was working perfectly and the battery was running at around 65%. I like it to be on 100% at the start of the next day so I put it on charge via the plug in charger that comes with the phone. It beeps as normal and the charging light was flashing. Some time later I picked it up and the screen was blank. I pressed the power button, but nothing happened. I plugged it back in to the charger and no lights came on, it was dead. The same with the car wireless charger. I googled all of the fixes, press and hold power button and - volume, press and hold power button while holding the -volume and the home button but still nothing. I even tried all of the above whilst standing on one leg and whistling Dixie.

I've had several iPhones apart for various reasons, new screens, batteries etc. but Samsung just love to make you unglue the back case to get at the screws for the front case. iPhones are easy to work on by comparison. I've watched the videos on YouTube on how to bring them back to life but Samsung make it such a faff just to get at something simple.

biggriffin · « **Reply #32 on:** 19 May 2020, 14:43:29 »

Haven't S6 got a proper removable battery, eg remove back cover battery comes out, because it covers the SIM/sd card??

YZ250 · « **Reply #33 on:** 19 May 2020, 14:58:10 »

Quote from: biggriffin on 19 May 2020, 14:43:29

Haven't S6 got a proper removable battery, eg remove back cover battery comes out, because it covers the SIM/sd card??

Sadly not, the SIM card goes in the top in the slide-in drawer tab.

Andy B · « **Reply #34 on:** 19 May 2020, 17:01:34 »

Quote from: Doctor Gollum on 19 May 2020, 12:54:10

Quote from: Andy B on 19 May 2020, 11:28:08
Quote from: Viral_Jim on 19 May 2020, 11:24:49
Have you tried pressing and holding the power button for 10 secs? This should trigger a restart off the phone in case its on but non-responsive.

Just tried it ..... zilch!

It's not even big enough to use as a door stop!
Wedge it in the hinge gap

Andy B · « **Reply #35 on:** 19 May 2020, 17:04:19 »

Quote from: YZ250 on 19 May 2020, 14:34:56

...
Some time later I picked it up and the screen was blank. I pressed the power button, but nothing happened. I plugged it back in to the charger and no lights came on, it was dead. ....

Sounds pretty much the same as mine

Andy B · « **Reply #36 on:** 19 May 2020, 17:08:05 »

Quote from: henryd on 19 May 2020, 13:23:50

options here Andy

https://www.technipages.com/galaxy-s6-how-to-soft-hard-reset

Henry! You're my hero!!!!!

Just done the off & min vol buttons for 10 secs and it sprang into life.

Andy B · « **Reply #37 on:** 19 May 2020, 17:16:36 »

I thought I'd pressed every combination of button! Obviously not!

YZ250 · « **Reply #38 on:** 19 May 2020, 18:41:42 »

One of the lucky one's, now go and back it all up before it does it for real next time.

I have tried all of the combinations of button pressing for over 10 seconds, 30 seconds etc. as I said earlier but mine is definitely a confirmed dead one.

I don't even want it, as I've long since replaced it, but it's immaculate so I want to fix it before I throw it away.

Andy B · « **Reply #39 on:** 19 May 2020, 19:20:09 »

Quote from: YZ250 on 19 May 2020, 18:41:42

One of the lucky one's, now go and back it all up before it does it for real next time. I have tried all of the combinations of button pressing for over 10 seconds, 30 seconds etc. as I said earlier but mine is definitely a confirmed dead one.
I don't even want it, as I've long since replaced it, but it's immaculate so I want to fix it before I throw it away.

Will do ..... definitely the battery on its last legs, a fully charged battery soon dropped to 85% when trying a game.

henryd · « **Reply #40 on:** 19 May 2020, 20:27:15 »

Quote from: Andy B on 19 May 2020, 17:08:05

Quote from: henryd on 19 May 2020, 13:23:50
options here Andy

https://www.technipages.com/galaxy-s6-how-to-soft-hard-reset

Henry! You're my hero!!!!!
Just done the off & min vol buttons for 10 secs and it sprang into life.

redelitev6 · « **Reply #41 on:** 19 May 2020, 21:49:37 »

Did you press button A before or after putting the 1d in ?

Andy B · « **Reply #42 on:** 19 May 2020, 21:56:08 »

Quote from: redelitev6 on 19 May 2020, 21:49:37

Did you press button A before or after putting the 1d in ?

I can honestly say I've only ever seen 1 of them in my life ..... at the top of the road down to the beach at Benlech, Anglesey

Shackeng · « **Reply #43 on:** 20 May 2020, 07:39:24 »

Ah yes, how to get free calls by tapping the rest bar. Happy days.

Bigron · « **Reply #44 on:** 20 May 2020, 09:06:29 »

Oh, did you do that too?

Ron.

Marks DTM Calib · « **Reply #45 on:** 20 May 2020, 15:46:02 »

Quote from: Shackeng on 20 May 2020, 07:39:24

Ah yes, how to get free calls by tapping the rest bar. Happy days.

Easy to spot it being done in the exchange, have seen an operative leg it around a strowger to pull the plug

STEMO · « **Reply #46 on:** 20 May 2020, 16:03:54 »

Quote from: Marks DTM Calib on 20 May 2020, 15:46:02

Quote from: Shackeng on 20 May 2020, 07:39:24
Ah yes, how to get free calls by tapping the rest bar. Happy days.

Easy to spot it being done in the exchange, have seen an operative leg it around a strowger to pull the plug

In the days of make and break dials, it made no difference whether you tapped out the number on the handset switch or not, you'd still have to pay.

Shackeng · « **Reply #47 on:** 20 May 2020, 19:12:10 »

Quote from: Marks DTM Calib on 20 May 2020, 15:46:02

Quote from: Shackeng on 20 May 2020, 07:39:24
Ah yes, how to get free calls by tapping the rest bar. Happy days.

Easy to spot it being done in the exchange, have seen an operative leg it around a strowger to pull the plug

I am talking about the ‘50’s.

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Author Topic: my phone has died (Read 5368 times)

STEMO

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