Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Auto Addict]

My laptop won't connect to the WiFi, ran the troubleshooter and it says all controllers are working, all other devices in the house connect no problem.

Tried all the usual things, re-setting the router etc. still no joy.

All the drivers are up to date.

Works Ok of an Ethernet cable.

Any ideas please?

Disconnected late yesterday afternoon, was OK up till then.

 

[Jimbob]

my first question would be can it see / join any other wifi to prove the hardware is ok.

[Auto Addict]

my first question would be can it see / join any other wifi to prove the hardware is ok.

Yes, can see it no problem, just can't connect to it.

Without going around the neighbours and asking them for their passwords, I can't connect to other networks

Plugged into an Ethernet cable to type this.

[Auto Addict]

Ah, that's interesting, I can connect to BT WiFi with Fon.

[Jimbob]

What is your router?  Sounds like it could have blocked you for some reason. 

Have you deleted your normal wifi connection and recreated it?

Any errors at all displayed?

[Auto Addict]

Home Hub 5 type A

Just comes up with 'Unable to connect to the network'.

I've re-entered the password.

[TD]

The hub has probably been monitoring AA's dodgy website browsing and decided to block him 

Next step, I guess, is to connect to the router via cable and have a look at its settings.
Entering 192.168.1.254 on your web browser seems to be the home hubs address 

[Auto Addict]

The hub has probably been monitoring AA's dodgy website browsing and decided to block him 

Next step, I guess, is to connect to the router via cable and have a look at its settings.
Entering 192.168.1.254 on your web browser seems to be the home hubs address 

Already tried that Dave

[Gaffers]

Have you tried @forget this network' option?  I have noticed this issue more recently with routers, I think something in the stored credentials on the machine goes oops up and this results in the router rejecting the connection.  Go to network settings > Manage WiFi networks  right click on the network and click forget.  Then try and reconnect.

I also take it you have not forgotten/changed/mistyped the key for the SSID?  If you can log in to it via Ethernet change it to something new, go through the forget procedure above and try again.

[Auto Addict]

Have you tried @forget this network' option?  I have noticed this issue more recently with routers, I think something in the stored credentials on the machine goes oops up and this results in the router rejecting the connection.  Go to network settings > Manage WiFi networks  right click on the network and click forget.  Then try and reconnect.

I also take it you have not forgotten/changed/mistyped the key for the SSID?  If you can log in to it via Ethernet change it to something new, go through the forget procedure above and try again.

Thanks, tried above but didn't work

[Gaffers]

You haven't switched on MAC filtering by accident have you?

Can you get in to the LAN logs on the router (via Ethernet) to see what is happening?

[Jimbob]

Assuming youve made no real changes to the router....try a factory reset, could be quicker and easier than pissing in the wind without a proper look at both the router and pc config.

[Mr Gav]

You haven`t accidentally knocked the wifi button on the laptop have you and disabled wifi? Just a thought.

[Auto Addict]

Assuming youve made no real changes to the router....try a factory reset, could be quicker and easier than pissing in the wind without a proper look at both the router and pc config.

Already tried that

[Auto Addict]

You haven`t accidentally knocked the wifi button on the laptop have you and disabled wifi? Just a thought.

WiFi enabled

[Auto Addict]

You haven't switched on MAC filtering by accident have you?

Can you get in to the LAN logs on the router (via Ethernet) to see what is happening?

No.

[Auto Addict]

Assuming youve made no real changes to the router....try a factory reset, could be quicker and easier than pissing in the wind without a proper look at both the router and pc config.

Tried it again - all now working

Thanks Jimbob

[Jimbob]

Be nice to have got to the bottom of it. But not very realistic. Service restored will do :-)

[Rods2]

Be nice to have got to the bottom of it. But not very realistic. Service restored will do :-)

Not always possible as even if not a software bug 'normally robust software and hardware' can suffer from a multitude of problems due to very unlikely external events from cosmic rays, natural radioactive decay, soft memory errors, to emf and emp. Hard reset and start again is never a bad option to try.

[biggriffin]

I blame the Russian's, they needed more space for their little flotilla

[STEMO]

Be nice to have got to the bottom of it. But not very realistic. Service restored will do :-)

Not always possible as even if not a software bug 'normally robust software and hardware' can suffer from a multitude of problems due to very unlikely external events from cosmic rays, natural radioactive decay, soft memory errors, to emf and emp. Hard reset and start again is never a bad option to try.

Cosmic rays? Should I put my tin foil hat on? 

[Auto Addict]

Be nice to have got to the bottom of it. But not very realistic. Service restored will do :-)

Yes, I don't think I restored it properly the first time

[TheBoy]

Home Hub 5 type A

Just comes up with 'Unable to connect to the network'.

I've re-entered the password.

Windows 10 on an older laptop I presume?

If so, it will reoccur...

[Auto Addict]

Home Hub 5 type A

Just comes up with 'Unable to connect to the network'.

I've re-entered the password.

Windows 10 on an older laptop I presume?

If so, it will reoccur...

Thanks for that

[TD]

Home Hub 5 type A

Just comes up with 'Unable to connect to the network'.

I've re-entered the password.

Windows 10 on an older laptop I presume?

If so, it will reoccur...

Thanks for that

TB must be mellowing in his old age....at least he didn't tell you use a sledgehammer to fix it 

[TheBoy]

Home Hub 5 type A

Just comes up with 'Unable to connect to the network'.

I've re-entered the password.

Windows 10 on an older laptop I presume?

If so, it will reoccur...

Thanks for that

Is it Win 10 on an older laptop then? If so, I'll make the effort to walk you through a possible fix

[Auto Addict]

Home Hub 5 type A

Just comes up with 'Unable to connect to the network'.

I've re-entered the password.

Windows 10 on an older laptop I presume?

If so, it will reoccur...

Thanks for that

Is it Win 10 on an older laptop then? If so, I'll make the effort to walk you through a possible fix

It is, look forward to a possible fix

[aaronjb]

Careful AA, step 1 might be "Locate your largest lump hammer"

[Auto Addict]

Careful AA, step 1 might be "Locate your largest lump hammer"

 

[Shackeng]

Careful AA, step 1 might be "Locate your largest lump hammer"

At least he might be able to, TB's is still in orbit.

[TheBoy]

Start

type:
Power Options
and hit enter

Click "Change Plan Settings" next to your current power plan, probably Balanced

Click "Change Advanced settings"

Expand PCI Express, then Link state mgmt.

Change both battery and plugged in to off


OK all the way out, then reboot.

[Auto Addict]

Start

type:
Power Options
and hit enter

Click "Change Plan Settings" next to your current power plan, probably Balanced

Click "Change Advanced settings"

Expand PCI Express, then Link state mgmt.

Change both battery and plugged in to off


OK all the way out, then reboot.

It was already set to what you have suggested.

[TheBoy]

OK, beyond that, might be worth stopping the adapter being power managed - open adapters, then properties of the wifi adapter, Configure button, then Power mgmt. tab.

[TD]

OK, beyond that, might be worth stopping the adapter being power managed - open adapters, then properties of the wifi adapter, Configure button, then Power mgmt. tab.

Didn't AA imply in other posts that when he had the fault the lappy could see other networks and actually connect to a BT open network, but still couldn't connect to his router. Also a reset of his router cured the problem.

So, to me, that implied a problem with his router, not the lappytop 

[Auto Addict]

OK, beyond that, might be worth stopping the adapter being power managed - open adapters, then properties of the wifi adapter, Configure button, then Power mgmt. tab.

Done - thanks

[Auto Addict]

Just happened again, no wifi on laptop, switched off router, waited 30 secs, restarted it.

No Wi-Fi on laptop

Rebooted laptop, WiFi back.

Phones and tablets were still connected.

[TD]

Just happened again, no wifi on laptop, switched off router, waited 30 secs, restarted it.

No Wi-Fi on laptop

Rebooted laptop, WiFi back.

Phones and tablets were still connected.

Instead of rebooting lappy next time,  try left button clicking on wifi symbol on the taskbar (bottom right) and click on your connection, then select disconnect and click on reconnect....may do the trick 

[TheBoy]

If the Windows 10 (and Win8, but less common issue) can see the network, but when attempting to connect, comes back with something like "couldn't meet the requirements", this is usually a driver issue, and often around the hw/driver's power management not being compatible with W8/W10 - often a case for W7/Vista era laptops.

Generally the OEM for wifi card, eg Intel/Ralink/Asos etc simply state they will not support W10, and without an OEM reference driver to rebrand, all bets are then off.

[Auto Addict]

Just happened again, no wifi on laptop, switched off router, waited 30 secs, restarted it.

No Wi-Fi on laptop

Rebooted laptop, WiFi back.

Phones and tablets were still connected.

Instead of rebooting lappy next time,  try left button clicking on wifi symbol on the taskbar (bottom right) and click on your connection, then select disconnect and click on reconnect....may do the trick 

Always the first point of call, but doesn't work.

[Auto Addict]

If the Windows 10 (and Win8, but less common issue) can see the network, but when attempting to connect, comes back with something like "couldn't meet the requirements", this is usually a driver issue, and often around the hw/driver's power management not being compatible with W8/W10 - often a case for W7/Vista era laptops.

Generally the OEM for wifi card, eg Intel/Ralink/Asos etc simply state they will not support W10, and without an OEM reference driver to rebrand, all bets are then off.

It's a Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC

[Auto Addict]

If the Windows 10 (and Win8, but less common issue) can see the network, but when attempting to connect, comes back with something like "couldn't meet the requirements", this is usually a driver issue, and often around the hw/driver's power management not being compatible with W8/W10 - often a case for W7/Vista era laptops.

Generally the OEM for wifi card, eg Intel/Ralink/Asos etc simply state they will not support W10, and without an OEM reference driver to rebrand, all bets are then off.

It's a Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC

Ah, doesn't support Win 10

Can I update the card?

[TD]

If the Windows 10 (and Win8, but less common issue) can see the network, but when attempting to connect, comes back with something like "couldn't meet the requirements", this is usually a driver issue, and often around the hw/driver's power management not being compatible with W8/W10 - often a case for W7/Vista era laptops.

Generally the OEM for wifi card, eg Intel/Ralink/Asos etc simply state they will not support W10, and without an OEM reference driver to rebrand, all bets are then off.

It's a Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC

Ah, doesn't support Win 10

Can I update the card?

No, as the chipset will be soldered into the system board.

Have you checked to see if there is a bois update for your lappy? that might help, if there is 

[Gaffers]

They are not always integrated on to the motherboard.  Sometimes they are separate and attached via ribbon cable.  Worth checking.

[Auto Addict]

If the Windows 10 (and Win8, but less common issue) can see the network, but when attempting to connect, comes back with something like "couldn't meet the requirements", this is usually a driver issue, and often around the hw/driver's power management not being compatible with W8/W10 - often a case for W7/Vista era laptops.

Generally the OEM for wifi card, eg Intel/Ralink/Asos etc simply state they will not support W10, and without an OEM reference driver to rebrand, all bets are then off.

It's a Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC

Ah, doesn't support Win 10

Can I update the card?

No, as the chipset will be soldered into the system board.

Have you checked to see if there is a bois update for your lappy? that might help, if there is 

I did find out a few weeks after upgrading to Win10 that my laptop didn't support Win10

But, as it was running OK I didn't bother to re-install Win7.

It's been running OK since the release of Win10 until about a couple of weeks ago, when the WiFi started playing up.

I think, but I'm not 100% certain, it has got a network card, but I can't find any info about upgrading it.

It's a Toshiba Satellite C660.

[Gaffers]

You can always disable it in the bios and use a tiny USB one that is Win10 compatible

[Auto Addict]

You can always disable it in the bios and use a tiny USB one that is Win10 compatible

Or go Ethernet.....

[STEMO]

You can always disable it in the bios and use a tiny USB one that is Win10 compatible

Or go Ethernet.....

[STEMO]

You can always disable it in the bios and use a tiny USB one that is Win10 compatible

Or go Ethernet.....

People don't seem to be fussy on these TP Link thingies that use your sockets to transfer wifi throughout the house, but I used one for years with no problems. You could just plug your laptop into a socket anywhere about the house.

[Auto Addict]

You can always disable it in the bios and use a tiny USB one that is Win10 compatible

Or go Ethernet.....

People don't seem to be fussy on these TP Link thingies that use your sockets to transfer wifi throughout the house, but I used one for years with no problems. You could just plug your laptop into a socket anywhere about the house.

I agree, already use them

[TheBoy]

They are not always integrated on to the motherboard.  Sometimes they are separate and attached via ribbon cable.  Worth checking.

Its likely to be a mini PCIe and thus easily changeable

[TheBoy]

You can always disable it in the bios and use a tiny USB one that is Win10 compatible

They tend to have shockingly bad reception and performance, so absolutely last resort.

Also, the £5 cheapies have crap drivers, but Win10 is likely to pick up most with OOB drivers

[Auto Addict]

They are not always integrated on to the motherboard.  Sometimes they are separate and attached via ribbon cable.  Worth checking.

Its likely to be a mini PCIe and thus easily changeable

Can you point me in the right direction please, to what I should buy?

[TD]

They are not always integrated on to the motherboard.  Sometimes they are separate and attached via ribbon cable.  Worth checking.

Its likely to be a mini PCIe and thus easily changeable

Can you point me in the right direction please, to what I should buy?

A new laptop, spend your winter fuel payment on it   

Seriously tho.....are you confident in taking a laptop apart, changing a part and more importantly getting it back together again?

Not doubting your abilities Mr AA , but even I would think twice about stripping a laptop....desktop no problem, but that's on a bit bigger scale...

Unless TB is about to become a volunteer 

[TheBoy]

Branded laptops are generally easy to strip, as the service manual will be downloadable from the manufacturer.

Even without the manual, they are pretty easy (ignoring Lenovo Ultrabooks - but then you'd have to be a bit retarded to buy Lenovo), but there is always that doubt when something won't unclip if there is a pesky screw.

Most PCIe slots on laptops are accessible from a small panel on the underside, or by removing keyboard.


However, in this case, I'd recommend a new, Win10 compatible, laptop.

[TD]

Branded laptops are generally easy to strip, as the service manual will be downloadable from the manufacturer.

Even without the manual, they are pretty easy (ignoring Lenovo Ultrabooks - but then you'd have to be a bit retarded to buy Lenovo), but there is always that doubt when something won't unclip if there is a pesky screw.

Most PCIe slots on laptops are accessible from a small panel on the underside, or by removing keyboard.


However, in this case, I'd recommend a new, Win10 compatible, laptop.

Guess I must be then ......

[STEMO]

Wife's work laptop is a lenovo, she seems happy with it. Don't know much about them, but I believe this one was close to £700.

[Auto Addict]

Branded laptops are generally easy to strip, as the service manual will be downloadable from the manufacturer.

Even without the manual, they are pretty easy (ignoring Lenovo Ultrabooks - but then you'd have to be a bit retarded to buy Lenovo), but there is always that doubt when something won't unclip if there is a pesky screw.

Most PCIe slots on laptops are accessible from a small panel on the underside, or by removing keyboard.


However, in this case, I'd recommend a new, Win10 compatible, laptop.

Ok, recommend me one.

http://store.hp.com/UKStore/Merch/Product.aspx?id=X0L85EA&opt=ABU&sel=NTB

http://store.hp.com/UKStore/Merch/Product.aspx?id=ECC_BUNDLE_6084305&opt=&sel=NTB

http://www.dell.com/uk/p/inspiron-17-5758-laptop/pd?oc=cn57820&ref=PD_Family

Or none of the above

[TD]

Branded laptops are generally easy to strip, as the service manual will be downloadable from the manufacturer.

Even without the manual, they are pretty easy (ignoring Lenovo Ultrabooks - but then you'd have to be a bit retarded to buy Lenovo), but there is always that doubt when something won't unclip if there is a pesky screw.

Most PCIe slots on laptops are accessible from a small panel on the underside, or by removing keyboard.


However, in this case, I'd recommend a new, Win10 compatible, laptop.

Ok, recommend me one.

http://store.hp.com/UKStore/Merch/Product.aspx?id=X0L85EA&opt=ABU&sel=NTB

http://www.dell.com/uk/p/inspiron-17-5758-laptop/pd?oc=cn57820&ref=PD_Family

Or neither

Depends what you use it for AA? and do you have a desktop as well?

I have a cheapo notepad, which is fine for internet/email/etc. Its light/thin/fast and has about 8hours on batt (as no mechanical hard DD)
but no good for using in 'anger'. It also doesn't have a dvd drive, but I have an usb dvd drive if needed.

I also have an i5 desktop with 4G RAM/500G system HD and 2x 1TB HD running as a raid (in case one of the drives pops its clogs)
Which I can use in 'anger' when I want to 

[Auto Addict]

Branded laptops are generally easy to strip, as the service manual will be downloadable from the manufacturer.

Even without the manual, they are pretty easy (ignoring Lenovo Ultrabooks - but then you'd have to be a bit retarded to buy Lenovo), but there is always that doubt when something won't unclip if there is a pesky screw.

Most PCIe slots on laptops are accessible from a small panel on the underside, or by removing keyboard.


However, in this case, I'd recommend a new, Win10 compatible, laptop.

Ok, recommend me one.

http://store.hp.com/UKStore/Merch/Product.aspx?id=X0L85EA&opt=ABU&sel=NTB

http://www.dell.com/uk/p/inspiron-17-5758-laptop/pd?oc=cn57820&ref=PD_Family

Or neither

Depends what you use it for AA? and do you have a desktop as well?

I have a cheapo notepad, which is fine for internet/email/etc. Its light/thin/fast and has about 8hours on batt (as no mechanical hard DD)
but no good for using in 'anger'. It also doesn't have a dvd drive, but I have an usb dvd drive if needed.

I also have an i5 desktop with 4G RAM/500G system HD and 2x 1TB HD running as a raid (in case one of the drives pops its clogs)
Which I can use in 'anger' when I want to 

I tend to use the laptop, Mrs AA uses the desktop.

[TheBoy]

I tend to use the laptop

What for, Mr AA, so we can recommend a spec

[TheBoy]

Guess I must be then ......

Opppps, sorry 

Mind you, given your former jobs, I'd expect you to know better!

[TheBoy]

Wife's work laptop is a lenovo, she seems happy with it. Don't know much about them, but I believe this one was close to £700.

The consumer oriented ones are the ones to absolutely avoid. That's often true of many marques for reliability reasons, but Lenovo are a bit naughty one their consumer stuff with some of the software the BIOS injects into Windows.

The business oriented ones are, at best, adequate.  I have to tolerate a Stinkpad T440 Ultrabook for work, and its a crock of junk. Whatever idiot decided that that touchpad design was a good idea needs stringing up - its not even usable for short periods. And the mong who decided that a 120Gb drive for a corporate Ultrabook would be big enough needs shooting. And I'm too angry to begin to grumble about the retard who can up with the keyboard layout. Then I could go on about the fragility of it, not to mention lack or serviceability (essential for corporate machines).

[Auto Addict]

I tend to use the laptop

What for, Mr AA, so we can recommend a spec

Whilst I like the idea of a 17" screen, I don't really need one, 15" will be plenty (same as my Toshiba).

I use it (apart from the obvious) video editing, photo editing, spreadsheets, and I like to keep my hand in with the odd Access Database.

[Auto Addict]

Now looking at this one;-

http://www.dell.com/uk/p/inspiron-15-3558-laptop/pd?oc=cn35816&model_id=inspiron-15-3558-laptop

[TD]

Guess I must be then ......

Opppps, sorry 

Mind you, given your former jobs, I'd expect you to know better!

It was sub £180 at the time, even cheaper now I believe. It does what I want it to do.
Rightly or wrongly I always look to see if the chipset is Intel....which this Lenovo is...
It hasn't thrown its toys out of the pram....yet! Apart from an issue with shutting down properly after a win10 update....but I think that's resolved now after a bios update and a re-install of power management.

If it blows up, at the price I paid, I'm not going to get upset...and probably just go and buy another netbook.
However if I had spent £500+ plus on a laptop and it went wrong, I probably would get upset!

[Auto Addict]

A new Home Hub from BT 'appears' to have 'cured' my WiFi woes

[Auto Addict]

Spoke too soon sigh!

New Laptop on order.