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Author Topic: Any experts on Consumer Rights?  (Read 44 times)

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Shackeng

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Any experts on Consumer Rights?
« on: Today at 20:36:54 »

In December 2018 I had a pair of patio doors fitted. There are draughts from under the bottom of the fixed panel, and also from the vertical join with the sliding section.
I complained within a week to the supplier, who came after Christmas and refitted the doors. They are still draughty and are unacceptable. I have told the supplier, who says he will fit a different type at cost price, but still expects me to pay for the faulty doors. I have told him (outside the 30 days, but I did report the faults almost immediately) that I reject the doors as unfit for purpose and that they are of unsatisfactory quality. I have not paid for them. He also says I cannot have them replaced by another installer as they are his property.
Where do I stand legally? Can I have them replaced by another installer?
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STEMO

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Re: Any experts on Consumer Rights?
« Reply #1 on: Today at 20:44:33 »

So.......the doors come off...new doors go on.....and he comes and collects 'his property'. No?
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dave the builder

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Re: Any experts on Consumer Rights?
« Reply #2 on: Today at 20:55:19 »

will he re fit your old doors then (your property )  ;D
Builders eh  ;D
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tunnie

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Re: Any experts on Consumer Rights?
« Reply #3 on: Today at 22:27:29 »

Is it worth getting independent view, is it the doors themselves or bad fitting?
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Shackeng

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Re: Any experts on Consumer Rights?
« Reply #4 on: Today at 22:40:37 »

Is it worth getting independent view, is it the doors themselves or bad fitting?

It may come to that. The problem seems to be the brush seals, particularly at the bottom of the fixed panel. The vertical seal is slightly better since refitting, but the bottom seal is still draughty. I am not prepared to pay for two sets of doors. I shall be consulting my barrister daughter tomorrow. Although she is in finance she will know an expert in this field. :y
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