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Author Topic: BT Broadband Fight  (Read 1023 times)

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Lizzie Zoom

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Re: BT Broadband Fight
« Reply #15 on: 30 June 2019, 09:08:42 »


Probably went the long way round, and what an effort it was, even on my PC!!:



I hope after all this these figures mean something to someone; they mean sweet FA to me!!!!

PS Us women can do anything.  Just watch how good the football is in the current World Cup!! 8) 8) ;D ;D ;D ;)
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Lizzie Zoom

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Re: BT Broadband Fight
« Reply #16 on: 30 June 2019, 10:24:07 »

Out of interest, can you post the results of putting your phone number into this site : https://www.dslchecker.bt.com/

I have, but I am using my iPad and cannot copy the page of results without showing my telephone number.  I will do it in the morning when I am using my PC and can edit out the number ;)
Hmmm......you need a few lessons on your iPad. Here's mine from my iPad:



My iPad has a habit of freezing when dealing with anything complicated that on my PC I can do.  That is why I will always have the latter! :D :D :D ;)
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Jimbob

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Re: BT Broadband Fight
« Reply #17 on: 30 June 2019, 14:27:11 »

Yes, that shows your line is poor quality, wheres as STMO's was as good as FTTC (inifinity) lines get, yours very much isnt, and your lucky to get the speeds you told us of, getting 30mbps on that line is quite good going to be honest!

Lizzie Zoom

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Re: BT Broadband Fight
« Reply #18 on: 30 June 2019, 14:53:11 »

Yes, that shows your line is poor quality, wheres as STMO's was as good as FTTC (inifinity) lines get, yours very much isnt, and your lucky to get the speeds you told us of, getting 30mbps on that line is quite good going to be honest!

Yes Jimbob, after studying the two reports I now understand what the situation is 8) :y

It really does reinforce my argument with BT that they should never be selling these Broadband upgrade packages on the key issue of dramatic increases in speed when they must know they are not achievable.

I certainly deserve that 30 credit I have been given, but Ofcom really should do more about this, what I would call, a national IT scandal!! How can a company sell the same service to two people, STEMO and me, at the set price when one is short changed / provided with half of the 'product'?  So it would be ok for a garage to sell a half a gallon of petrol for the same price as advertised for a whole gallon?!! What 'dangle berries'!!! >:( >:(

Twice today I have tried to get a BT Speed Test result, but I eventually get to the message:
"Can't fetch results
We weren't able to get speedtest results from your device.

Don't worry we'll continue and carry out some further checks."
>:( >:( >:( >:(
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Lizzie Zoom

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Re: BT Broadband Fight
« Reply #19 on: 01 July 2019, 10:14:10 »

Test reading this morning again gave me 37.9 Mb/s.

So, given everything said, I suppose I should at least be happy with that ;)
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John-Ha

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Re: BT Broadband Fight
« Reply #20 on: 01 July 2019, 13:35:12 »

Lizzie

The problem ISPs have is that the speed you get is dependent on the cable-run distance of your router from the green cabinet in the street.  It all works like this for copper wires (fibre is probably similar but I don't know):

1  The electronics in the green cabinet can run up to about 100 Mb/sec.

2  If you live next door to the cabinet you can get 100 Mb/sec.  You get the following speeds where the left is from the Ofcom 2014 report and the right from increasebroadbandspeed.co.uk:

250m  65 Mb/s    77 Mb/s
500m  38 Mb/s    62 Mb/s
750m  30 Mb/s    40 Mb/s
1km    25 Mb/s    28 Mb/s
2km    12 Mb/s    16 Mb/s

Note this is the cable run distance and cables usually follow the roads.  I live 750 cable-metres from my green cabinet and BT gave me 39 Mb/s.

3.  When the electronics in the cabinet starts working it does so at a low speed because it does not know how distant you are.  It then keeps upping the speed until too many errors occur.  It then backs off the speed a bit.  It continuously monitors the line for errors and continuously adapts to the fastest possible speed.

4  If the ISP sells you a 38 Mb/s package the ISP puts a limit on the electronics saying "Don't go above 38 Mb/s even if it is possible because this person is paying for 38 Mb/s".  This limit is called the IP Profile for your line.  First level support don't know about it - when it got wrongly set for me (at 0.1 Mb/s!!) I had to go to managers to get it fixed.

So, if you are not getting what you think you should be getting, you need to check each factor.

5.  Be very careful with broadband filters.  If you connect them up incorrectly it can have the effect of randomly disconnecting the internet.  The best method is to use a "BT socket with integrated filter" as the master socket.
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Lizzie Zoom

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Re: BT Broadband Fight
« Reply #21 on: 01 July 2019, 14:16:21 »

Thanks John, that is most useful! :-* :-* :y

I aim to keep on top of BT over this, and will be monitoring those speeds ;)

Funny how my speed test results have gone up to 37.9 Mb/2 when I was told I would be "lucky" to get over 30 Mb/s by at least two BT agents!! ::) ::)
« Last Edit: 01 July 2019, 14:17:54 by Lizzie Zoom »
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The Battery Boy

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Re: BT Broadband Fight
« Reply #22 on: 01 July 2019, 18:03:18 »

Despite want has been said above, the technical maximum for most Openreach provided FTTC is 79Mbps down, 19Mbps up.

But as I said earlier, the maximum speed you can get is dependent on the length of the wire from the router to the FTTC cab, the layout of wiring in the house (it it uses a star config, you get too much signal bouce), whether or not you have the ringer wire connected (its a ficking good antenna to pick up interference and add it to your line), how many other users in your same underground (or aerial if rural) cable are heavy users (crosstalk) and the profile applied to you line (basically which compromise you want between speed and stability), and what shit you have plugged in to your line.


Its a legal Ofcom requirement that these services state an "up to xxMbps" speed, and a voluntary code of practice that most ISPs have signed up to to give a reasonable estimate of what you will get.  Obviously estimates are challenging due to the nature of the beast, so need a little leeway either way.

I personally get above my estimate on both my lines, one Zen, one BT Business.  But then my internal wiring is absolutely bang on geared up for best possible DSL speed.
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Lizzie Zoom

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Re: BT Broadband Fight
« Reply #23 on: 01 July 2019, 18:12:15 »

Despite want has been said above, the technical maximum for most Openreach provided FTTC is 79Mbps down, 19Mbps up.

But as I said earlier, the maximum speed you can get is dependent on the length of the wire from the router to the FTTC cab, the layout of wiring in the house (it it uses a star config, you get too much signal bouce), whether or not you have the ringer wire connected (its a ficking good antenna to pick up interference and add it to your line), how many other users in your same underground (or aerial if rural) cable are heavy users (crosstalk) and the profile applied to you line (basically which compromise you want between speed and stability), and what shit you have plugged in to your line.


Its a legal Ofcom requirement that these services state an "up to xxMbps" speed, and a voluntary code of practice that most ISPs have signed up to to give a reasonable estimate of what you will get.  Obviously estimates are challenging due to the nature of the beast, so need a little leeway either way.

I personally get above my estimate on both my lines, one Zen, one BT Business.  But then my internal wiring is absolutely bang on geared up for best possible DSL speed.

And that covers the point I have raised with the BT staff, who not once, confirmed what limits I had on my line. Ofcom has now also confirmed BT should have done so before I agreed to the upgrade, but. as you know they are weak and feeble, and just referred me to the Ombudsman - Communications as BT accepted the "error" and have given me a credit!!

I have my 30 credit, and my Broadband speed is keeping at 37.9 Mb/2, so I have achieved whatever I could.  :D ;)   
« Last Edit: 01 July 2019, 18:13:48 by Lizzie Zoom »
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The Battery Boy

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Re: BT Broadband Fight
« Reply #24 on: 01 July 2019, 18:26:47 »

Despite want has been said above, the technical maximum for most Openreach provided FTTC is 79Mbps down, 19Mbps up.

But as I said earlier, the maximum speed you can get is dependent on the length of the wire from the router to the FTTC cab, the layout of wiring in the house (it it uses a star config, you get too much signal bouce), whether or not you have the ringer wire connected (its a ficking good antenna to pick up interference and add it to your line), how many other users in your same underground (or aerial if rural) cable are heavy users (crosstalk) and the profile applied to you line (basically which compromise you want between speed and stability), and what shit you have plugged in to your line.


Its a legal Ofcom requirement that these services state an "up to xxMbps" speed, and a voluntary code of practice that most ISPs have signed up to to give a reasonable estimate of what you will get.  Obviously estimates are challenging due to the nature of the beast, so need a little leeway either way.

I personally get above my estimate on both my lines, one Zen, one BT Business.  But then my internal wiring is absolutely bang on geared up for best possible DSL speed.

And that covers the point I have raised with the BT staff, who not once, confirmed what limits I had on my line. Ofcom has now also confirmed BT should have done so before I agreed to the upgrade, but. as you know they are weak and feeble, and just referred me to the Ombudsman - Communications as BT accepted the "error" and have given me a credit!!

I have my 30 credit, and my Broadband speed is keeping at 37.9 Mb/2, so I have achieved whatever I could.  :D ;)
No, useless and incompetent.

TBH, given your are borderline between your old (presumably 39/9 service) to getting faster speeds, I can accept the attend to boost it, particularly if you want better upload speeds.  But it didn't improve sufficiently, so the ISP did the correct thing and regraded back down (presumably?), and compensated you for messing you about slightly.
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Lizzie Zoom

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Re: BT Broadband Fight
« Reply #25 on: 01 July 2019, 18:47:58 »

Despite want has been said above, the technical maximum for most Openreach provided FTTC is 79Mbps down, 19Mbps up.

But as I said earlier, the maximum speed you can get is dependent on the length of the wire from the router to the FTTC cab, the layout of wiring in the house (it it uses a star config, you get too much signal bouce), whether or not you have the ringer wire connected (its a ficking good antenna to pick up interference and add it to your line), how many other users in your same underground (or aerial if rural) cable are heavy users (crosstalk) and the profile applied to you line (basically which compromise you want between speed and stability), and what shit you have plugged in to your line.


Its a legal Ofcom requirement that these services state an "up to xxMbps" speed, and a voluntary code of practice that most ISPs have signed up to to give a reasonable estimate of what you will get.  Obviously estimates are challenging due to the nature of the beast, so need a little leeway either way.

I personally get above my estimate on both my lines, one Zen, one BT Business.  But then my internal wiring is absolutely bang on geared up for best possible DSL speed.

And that covers the point I have raised with the BT staff, who not once, confirmed what limits I had on my line. Ofcom has now also confirmed BT should have done so before I agreed to the upgrade, but. as you know they are weak and feeble, and just referred me to the Ombudsman - Communications as BT accepted the "error" and have given me a credit!!

I have my 30 credit, and my Broadband speed is keeping at 37.9 Mb/2, so I have achieved whatever I could.  :D ;)
No, useless and incompetent.

TBH, given your are borderline between your old (presumably 39/9 service) to getting faster speeds, I can accept the attend to boost it, particularly if you want better upload speeds.  But it didn't improve sufficiently, so the ISP did the correct thing and regraded back down (presumably?), and compensated you for messing you about slightly.

I cannot say they did TB, as I have stayed on the upgraded Broadband, BT have increased the speed (as far as I can tell by repeated speed tests) from a best of 35.4 to 37.9 Mb/s** and given me the credit.  As stated I will continue to monitor the situation closely and may well be in touch with BT if any deficiencies with speed appear and claim the "guarantees" they promise if the service falls short of 20. ;)

I am certainly going to get BT's confirmation of the Guaranteed Speed they can promise me, and the kick in of the credits plus immediate assistance to put right.

** Just re-tested and right now I am getting 40.1 Mb/s 8)
« Last Edit: 01 July 2019, 18:49:52 by Lizzie Zoom »
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The Battery Boy

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Re: BT Broadband Fight
« Reply #26 on: 01 July 2019, 19:07:24 »

Over the first 10days of a regrade, the speed will fluctuate, as the DSLAM experiments with the best speed for the profile
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Lizzie Zoom

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Re: BT Broadband Fight
« Reply #27 on: 01 July 2019, 19:17:55 »

Over the first 10days of a regrade, the speed will fluctuate, as the DSLAM experiments with the best speed for the profile

Right, thanks TB! :y :y
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Lizzie Zoom

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Re: BT Broadband Fight
« Reply #28 on: 02 July 2019, 13:21:20 »

Over the first 10days of a regrade, the speed will fluctuate, as the DSLAM experiments with the best speed for the profile

Right, thanks TB! :y :y

Well it is holding this morning at 40.1 Mb/s, so that is a big improvement on my worst reading a week ago of 32.7 Mb/s 8) 8)

So TB, if I understand you correctly, the more I use the internet and download the better the average speed will get? :D ;)
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The Battery Boy

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Re: BT Broadband Fight
« Reply #29 on: 02 July 2019, 17:47:46 »

So TB, if I understand you correctly, the more I use the internet and download the better the average speed will get? :D ;)
No.
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I don't tolerate bickering, and I'm always grumpy.
And Lizzie Zoom says I'm a heartless bastid...and she's absolutely correct!
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