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Author Topic: Openreach part 2  (Read 534 times)

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Field Marshal Dr. Opti

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Openreach part 2
« on: 11 July 2019, 18:33:28 »

Symptoms.......the phone has so much 'crackle and interference' that I wouldn't know if I'm talking to Frank Bruno or Shirley Temple.

Internet is glacially slow...........0.7 down and 0.3 upload.

Anyway, the Openreach man calls today and tells me there is nothing wrong outside  so not their problem, and they will charge me 65. :-\

I asked if, for a favour, he would check inside the house. He checked router and it's connections, the phone itself, and everything else within the house. He found no faults.

So no problem in or outside the property. He left and said there was no more he could do. Not happy about this. :-\ 
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Field Marshal Dr. Opti

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Re: Openreach part 2
« Reply #1 on: 11 July 2019, 18:52:39 »

Prior to this I spent more than an hour with Talk Talk going through  a telephone diagnostic check. They said everything was fine and dandy from the socket to the router which is why they made an appointment for Openreach to attend. :-\


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Field Marshal Dr. Opti

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Re: Openreach part 2
« Reply #2 on: 11 July 2019, 18:53:27 »

My guess is the Openreach guy is the one who is wrong.
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dave the builder

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Re: Openreach part 2
« Reply #3 on: 11 July 2019, 19:00:07 »

have you tried a new phone plugged into the master socket ?
then into any extensions  :-\
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Field Marshal Dr. Opti

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Re: Openreach part 2
« Reply #4 on: 11 July 2019, 19:04:30 »

have you tried a new phone plugged into the master socket ?
then into any extensions  :-\

Three or four phones, Dave.
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Field Marshal Dr. Opti

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Re: Openreach part 2
« Reply #5 on: 11 July 2019, 19:05:48 »

Pretty sure the problem is outside but Openreach don't want to deal with it.
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Doctor Gollum

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Re: Openreach part 2
« Reply #6 on: 11 July 2019, 19:11:50 »

Any bits of lorry still embedded in the cable?
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Field Marshal Dr. Opti

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Re: Openreach part 2
« Reply #7 on: 11 July 2019, 19:14:11 »

Any bits of lorry still embedded in the cable?


Openreach replaced cable outside last year when the symptoms were exactly as they are now. They probably don't want to do it again. :)
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STEMO

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Re: Openreach part 2
« Reply #8 on: 11 July 2019, 19:48:12 »

Did he not listen to the line? Openreach tried this on with me a few years back....nothing wrong, that will be 70 please. I told them to eff off as I wasn't told there would be a charge beforehand. They agreed that I should have been.
The fault continued, so I phoned and said I wasn't happy with the service and wished to put in a complaint. Next day, the line was fine.
Flooded underground lines, I reckon mine was as it had been pissing it down for days.
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VXL V6

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Re: Openreach part 2
« Reply #9 on: 11 July 2019, 20:12:03 »

Yes, from the description i'd say there's a UG cable / joint that's sitting in a flooded chamber or duct probably on the D side (ie. between the pole feeder and the street cab (PCP)).... Well that's my guess!
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STEMO

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Re: Openreach part 2
« Reply #10 on: 11 July 2019, 20:28:10 »

The first thing we used to do was climb the pole, put a handset on the relevant pair and ring the exchange. Soon know which side of the DP the fault was.
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VXL V6

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Re: Openreach part 2
« Reply #11 on: 11 July 2019, 21:09:25 »

The first thing we used to do was climb the pole, put a handset on the relevant pair and ring the exchange. Soon know which side of the DP the fault was.

Most poles have a D on them now...  ;D
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Field Marshal Dr. Opti

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Re: Openreach part 2
« Reply #12 on: 11 July 2019, 22:02:39 »

The first thing we used to do was climb the pole, put a handset on the relevant pair and ring the exchange. Soon know which side of the DP the fault was.

I think this engineer was long past climbing a pole. Too old ....too fat. My guess is that he just 'couldn't be arsed'
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Eboy.com

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Re: Openreach part 2
« Reply #13 on: 13 July 2019, 10:50:16 »

A crackle, but line testing OK, is normally a bad connection.  Sadly, this can be anywhere from the earpiece in your handset all the way to the line card in your local exchange, at which point it becomes digital.

You need to keep complaining to your phone provider (which may or may not be the same as your broadband provider).  Obviously do what you can to prove it not to be in your house - if you have an NTE5, ensure you are testing from the test socket behind the lower front plate and so on.
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Jimbob

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Re: Openreach part 2
« Reply #14 on: 13 July 2019, 12:25:58 »

When you've a voice problem, its often best to keep broadband out of the discussion with BT, fix the voice and the broadband will usually follow.
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