I've got to renew a club membership. They've recently decided to do it via the website, and it's utterly atrocious. I'll be joining the queue to give the secretary £15cash at the next meeting. And I'll be in the same queue at the AGM.
I had to sort my sister's vandalised car in the week, and Autoglass' website booking is somehow even worse than dealing with them over the phone. So is completing their questionnaire. Once I got the car to the fitter, their service was as good as I've always had.
We need to get a blue badge for my Dad. Mum's was acquired by going into the hub, filling in a form, showing the relevant documents and paying the £15 and it arrived in the post a couple of days later. Now you're encouraged to use the website. And it's oppsing terrible, long winded, requires loads of personal information and scanned documents, and will take at least 14days. Not happening. I'll be having a rant over the counter in the week.
Why we as put up with this contemptible attitude is beyond me. It's worse than being a customer at a Porsche dealership.
And if I have to use a website to discover which ward they've moved Mum to once she's out of intensive care, they'll be sending an ambulance to me.