Omega Owners Forum

Chat Area => General Discussion Area => Topic started by: Auto Addict on 08 November 2012, 15:17:57

Title: Vauxhall Customer Aftersales Assistance Centre
Post by: Auto Addict on 08 November 2012, 15:17:57
MarksDTM picked this up.

It appears you/may not require a grill modification to an Insignia if a towbar is fitted, to improve air flow.

EPC is not clear as to whether it applies to a 1.6 - 2.0, or both.

So, for clarrification I thought I would phone the above.

Conversation went something like this :-

Me: I wonder if you can help me please, does an Insignia require a grill modification if a towbar is fitted?

Pillock: Vauxhall do not approve of modifications.

Me: No, Vauxhall recomend this modification, but EPC is not clear as to whether it applies to all models of Insignia.

Pillock: You don't understand what I'm saying to you, Vauxhall do not approve modifications.

Me: No it's you that doesn't understand what I'm saying to you, the Vauxhall/Opal towbar fitting instruction say you need a grill modification, the parts are listed on EPC, but EPC is not clear as to whether it applies to all models.

Pillock: You still don't understand what I'm saying to you, Vauxhall do not approve of modifications, and an Opal is not a Vauxhall.

Me: I'm wasting me time, good bye (or words to that effect) >:(
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: henryd on 08 November 2012, 15:41:06
Priceless ::)
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: cam2502 on 08 November 2012, 16:36:31
The worlds full of them. What I wouldn't give sometimes to be able to reach down the phone and slap the numptys  >:(
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: hotel21 on 08 November 2012, 18:20:30
Hope you got a name (assuming you were talking to a UK based call centre type person, not an Indian/Bangladeshi/3rd World name-of-the day person) so that you can refer back to the idiot when you compose your letter of complaint.....
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: zirk on 08 November 2012, 18:23:51
Hope you got a name (assuming you were talking to a UK based call centre type person, not an Indian/Bangladeshi/3rd World name-of-the day person) so that you can refer back to the idiot when you compose your letter of complaint.....

Too late, AA already gone in there and smacked the guy in the centre of the face and said modify that!
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: feeutfo on 08 November 2012, 19:03:01
So what's the modi....


...never mind. Sigh...
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: TheBoy on 08 November 2012, 19:06:01
Buy a Ford.
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: feeutfo on 08 November 2012, 19:12:10
Has he bought the wrong car ? ::)

...anyway, AA, by now, you should know better than going anywhere near a dealer. Of any sort. Sadly.


Actually, what's wrong with andyc...? Ring him. You'll get sense!
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Auto Addict on 08 November 2012, 21:22:54
Has he bought the wrong car ? ::)

...anyway, AA, by now, you should know better than going anywhere near a dealer. Of any sort. Sadly.


Actually, what's wrong with andyc...? Ring him. You'll get sense!

I already have, and he can't make top nor tail of it either.
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: feeutfo on 08 November 2012, 21:28:59
Has he bought the wrong car ? ::)

...anyway, AA, by now, you should know better than going anywhere near a dealer. Of any sort. Sadly.


Actually, what's wrong with andyc...? Ring him. You'll get sense!

I already have, and he can't make top nor tail of it either.
Oh ok, but there was sense from him, as opposed to the first eejit, I would imagine.
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Auto Addict on 08 November 2012, 21:31:16
Has he bought the wrong car ? ::)

...anyway, AA, by now, you should know better than going anywhere near a dealer. Of any sort. Sadly.


Actually, what's wrong with andyc...? Ring him. You'll get sense!

I already have, and he can't make top nor tail of it either.
Oh ok, but there was sense from him, as opposed to the first eejit, I would imagine.

LOL, even you would have made more sense than that idiot ;)
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: 05omegav6 on 08 November 2012, 21:37:20
Ouch ;D

I'm starting to understand the challenges that Josh is trying to deal with :-\ Actually, I wonder if it was the same person...
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Entwood on 08 November 2012, 21:39:02
Excuse me for being thick ... but the towbar goes on the BACK .. so why does the GRILL need modification ???

 :-\ :-\ :-\ :-\ :-\
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: feeutfo on 08 November 2012, 21:40:08
Has he bought the wrong car ? ::)

...anyway, AA, by now, you should know better than going anywhere near a dealer. Of any sort. Sadly.


Actually, what's wrong with andyc...? Ring him. You'll get sense!

I already have, and he can't make top nor tail of it either.
Oh ok, but there was sense from him, as opposed to the first eejit, I would imagine.

LOL, even you would have made more sense than that idiot ;)

Oi ! Your the silly arse here, remember...? ;D ;)
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: feeutfo on 08 November 2012, 21:41:08
Excuse me for being thick ... but the towbar goes on the BACK .. so why does the GRILL need modification ???

 :-\ :-\ :-\ :-\ :-\
Presume marginal cooling when towing Chouchesku's palace?
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: 05omegav6 on 08 November 2012, 21:41:32
To improve airflow over the radiator :y same as pfl Omega grills :y
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Lazydocker on 08 November 2012, 21:42:29
Excuse me for being thick ... but the towbar goes on the BACK .. so why does the GRILL need modification ???

 :-\ :-\ :-\ :-\ :-\
To improve airflow over the radiator :y same as pfl Omega grills :y
What he says ^^^^ ;)
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Entwood on 08 November 2012, 21:45:49
So they've built a car, and got type rating for a tow bar, and PUBLISH it can tow up to 1800 kgs ... but it's going to overheat if you do any of that .....

you couldn't make it up really .... :(
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: feeutfo on 08 November 2012, 21:47:06
Increased load, decreased air flow due to less speed = less cooling. Hence more free flowing grill needed.


...as vx have been tight wads on r+d again.
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: 05omegav6 on 08 November 2012, 21:49:39
Would expect nothing less from a rebadged Buick tbh ::)
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Entwood on 08 November 2012, 21:56:54
Found this thread ... might be the answer, especially post #18

http://www.insignia-enthusiast.org/forums/index.php?showtopic=5300

:)
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Marks DTM Calib on 08 November 2012, 22:11:17
Increased load, decreased air flow due to less speed = less cooling. Hence more free flowing grill needed.


...as vx have been tight wads on r+d again.

Quite the opposite when you think about it as they are trying to minimise drag and have designed in the ability to mod the grill when a pikey hook is fitted so as to increase cooling
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: TheBoy on 08 November 2012, 22:13:32
MFL TD Elites are supposed to have grill changed for towing
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Andy B on 08 November 2012, 22:25:16
They modified the Omega's superior predecessor during its lifetime to give a greater air flow through the egg box grille (they cut the blanking plate behind it in half  ;))
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Auto Addict on 09 November 2012, 02:31:21
Found this thread ... might be the answer, especially post #18

http://www.insignia-enthusiast.org/forums/index.php?showtopic=5300

:)

Thanks for that :y
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: feeutfo on 09 November 2012, 08:53:59
Increased load, decreased air flow due to less speed = less cooling. Hence more free flowing grill needed.


...as vx have been tight wads on r+d again.

Quite the opposite when you think about it as they are trying to minimise drag and have designed in the ability to mod the grill when a pikey hook is fitted so as to increase cooling
I just KNEW you'd say that. ;D

But should it need the mod at all...? Surly the total cooling capacity should be able to cope with not toeing AND toeing without messing about with the grill ?
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Auto Addict on 09 November 2012, 09:14:50
Increased load, decreased air flow due to less speed = less cooling. Hence more free flowing grill needed.


...as vx have been tight wads on r+d again.

Quite the opposite when you think about it as they are trying to minimise drag and have designed in the ability to mod the grill when a pikey hook is fitted so as to increase cooling
I just KNEW you'd say that. ;D

But should it need the mod at all...? Surly the total cooling capacity should be able to cope with not toeing AND toeing without messing about with the grill ?

Oi! What do you know about towing? :P

 ;D ;D ;D ;D
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: TheBoy on 09 November 2012, 13:11:43
Increased load, decreased air flow due to less speed = less cooling. Hence more free flowing grill needed.


...as vx have been tight wads on r+d again.

Quite the opposite when you think about it as they are trying to minimise drag and have designed in the ability to mod the grill when a pikey hook is fitted so as to increase cooling
I just KNEW you'd say that. ;D

But should it need the mod at all...? Surly the total cooling capacity should be able to cope with not toeing AND toeing without messing about with the grill ?

Oi! What do you know about towing? :P

 ;D ;D ;D ;D
Living as close as I do to tunnie, I'm always towing him ;D
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Lazydocker on 09 November 2012, 16:00:13
Increased load, decreased air flow due to less speed = less cooling. Hence more free flowing grill needed.


...as vx have been tight wads on r+d again.

Quite the opposite when you think about it as they are trying to minimise drag and have designed in the ability to mod the grill when a pikey hook is fitted so as to increase cooling
I just KNEW you'd say that. ;D

But should it need the mod at all...? Surly the total cooling capacity should be able to cope with not toeing AND toeing without messing about with the grill ?

Oi! What do you know about towing? :P

 ;D ;D ;D ;D
Living as close as I do to tunnie, I'm always towing him ;D
Hmmm.... Yes.... Here we go again ::) ::)
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Marks DTM Calib on 09 November 2012, 18:15:12
Increased load, decreased air flow due to less speed = less cooling. Hence more free flowing grill needed.


...as vx have been tight wads on r+d again.

Quite the opposite when you think about it as they are trying to minimise drag and have designed in the ability to mod the grill when a pikey hook is fitted so as to increase cooling
I just KNEW you'd say that. ;D

But should it need the mod at all...? Surly the total cooling capacity should be able to cope with not toeing AND toeing without messing about with the grill ?

So you propose compromising the drag factor for the corner case of users e.g. those with a pikey hook  ???

Total cooling capacity is clearly able to cope or it would over heat with the mod
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: feeutfo on 09 November 2012, 18:45:13
Increased load, decreased air flow due to less speed = less cooling. Hence more free flowing grill needed.


...as vx have been tight wads on r+d again.

Quite the opposite when you think about it as they are trying to minimise drag and have designed in the ability to mod the grill when a pikey hook is fitted so as to increase cooling
I just KNEW you'd say that. ;D

But should it need the mod at all...? Surly the total cooling capacity should be able to cope with not toeing AND toeing without messing about with the grill ?

So you propose compromising the drag factor for the corner case of users e.g. those with a pikey hook  ???

Total cooling capacity is clearly able to cope or it would over heat with the mod
I'm saying the cooling should cope with pikey bar and standard grill.
And if selling a tow bar, one shouldn't have to pay extra for a grill, it should come with it. ...further, the customer shouldn't be left hanging! ...even if he is a pikey! ;D
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Marks DTM Calib on 09 November 2012, 18:57:53
Reality is that you dont pay for a grill, the basic mod is to remove a section which is designed to be removed.

You can simply use it without the plastic section or fit a smaller one
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: feeutfo on 09 November 2012, 19:02:49
Reality is that you dont pay for a grill, the basic mod is to remove a section which is designed to be removed.

You can simply use it without the plastic section or fit a smaller one
aha, now that's different. Why didn't you say that at the start... Or maybe you did? ;) :)

Although I still think the customer shouldn't have to dick about with something like this tbh. Pikeys have enough to worry about. Robbing post offices, steeling man hole covers etc...
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Marks DTM Calib on 09 November 2012, 19:08:03
Here is the fitting instructions:

http://www.ifz-berlin.de/ins_pdf/32026175.pdf

(this site has ALL the Vx accessory fitting instructions on it).

In fact, having re-read it, I am not sure what AA is on about as it simply says, remove it!

In fact step 67 (page 23) tells you to look at the grill and if it has a blocking piece fitted then go to step 68 (page 24), if it doesn't then go to step 79.

Step 67 (page 23) onwards tells you how to remove the bumper and the blocking piece, it mentions nothing about fitting anything!
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Taxi_Driver on 09 November 2012, 19:22:49
Here is the fitting instructions:

http://www.ifz-berlin.de/ins_pdf/32026175.pdf

(this site has ALL the Vx accessory fitting instructions on it).

In fact, having re-read it, I am not sure what AA is on about as it simply says, remove it!

In fact step 67 (page 23) tells you to look at the grill and if it has a blocking piece fitted then go to step 68 (page 24), if it doesn't then go to step 79.

Step 67 (page 23) onwards tells you how to remove the bumper and the blocking piece, it mentions nothing about fitting anything!

Are you having a senior moment Mr DTM  :-\ Ive been back through this thread and cannot see anywhere AA asking about fitting anything  :-\

Perhaps it was a private convo with him  ::) ;D
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: feeutfo on 09 November 2012, 19:28:04
And the owner has to remove the front bumper, as well, to remove the blanking piece...?

Or who ever fits it...
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Marks DTM Calib on 09 November 2012, 20:44:10
Assumption on my part as the pikey pensioner mentioned epc, part codes and model specific stuff.

Bumper removal is easy on those and anyway, it's for a pikey hook
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Auto Addict on 09 November 2012, 22:09:10
Assumption on my part as the pikey pensioner mentioned epc, part codes and model specific stuff.

Bumper removal is easy on those and anyway, it's for a pikey hook

When I first read it, albeit incorrectly, I assumed, again incorrectly, that you replaced the grill with a modified one.

Having re-read it and understood it, I now know differently.
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: biggriffin on 09 November 2012, 23:29:14
 maybe GM have at last decide that people shouldnt tow bits of plastic and tin behind there cars,so have said insigna cant tow,
  cant fault them ;) ;)
Title: Re: Vauxhall Customer Aftersales Assistance Centre
Post by: Auto Addict on 10 November 2012, 11:10:56
Here is the fitting instructions:

http://www.ifz-berlin.de/ins_pdf/32026175.pdf

(this site has ALL the Vx accessory fitting instructions on it).

In fact, having re-read it, I am not sure what AA is on about as it simply says, remove it!

In fact step 67 (page 23) tells you to look at the grill and if it has a blocking piece fitted then go to step 68 (page 24), if it doesn't then go to step 79.

Step 67 (page 23) onwards tells you how to remove the bumper and the blocking piece, it mentions nothing about fitting anything!

Had a look this morning, it's like the second one down on page 23.

Simple job, will tackle it before I tow.