Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: STEMO on 13 August 2015, 19:28:05
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It used to slow down to almost unusable speeds at busy times, now it just drops out. Very fickin frustrating.
Tried ringing sky but hung up after waiting 15 minutes on the phone. Fibre not available in this area. >:(
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So it's Sky's issue BT's Openreach cable is crap? ;)
Any ISP would give you similar speeds :(
What about Virgin cable, do you have that?
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So it's Sky's issue BT's Openreach cable is crap? ;)
Any ISP would give you similar speeds :(
What about Virgin cable, do you have that?
Nope, don't have cable in this area.
I personally don't care whose fault it is, I just want a broadband connection that is usable when I want to use it. FFS, we only have two laptops and two iPads, hardly high usage. This story (excuse) about open reach being responsible for sky's shortcomings is becoming tedious. I pay sky for a service and I couldn't give a toss about their subcontractors.
I see new customers can get the entertainment package, a free TV and free fibre for 12 months for £20 a month. Nice. Muggins will just continue to give them £73 a month and take what I get.
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Just tethered my iPad to my phone and it's well faster than sky BB ;D
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So it's Sky's issue BT's Openreach cable is crap? ;)
Any ISP would give you similar speeds :(
What about Virgin cable, do you have that?
Nope, don't have cable in this area.
I personally don't care whose fault it is, I just want a broadband connection that is usable when I want to use it. FFS, we only have two laptops and two iPads, hardly high usage. This story (excuse) about open reach being responsible for sky's shortcomings is becoming tedious. I pay sky for a service and I couldn't give a toss about their subcontractors.
I see new customers can get the entertainment package, a free TV and free fibre for 12 months for £20 a month. Nice. Muggins will just continue to give them £73 a month and take what I get.
they dont have sub-contractors its openreach that owns the lines and decides where gets upgraded, tunnie is right it doesn't matter who you was with bt/sky/talktalk ect they all have to use the openreach network.
You either live in the middle of nowhere or in an area that hasnt gone through the upgrade yet, tis one of the first things i check when deciding where to live.
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Just tethered my iPad to my phone and it's well faster than sky BB ;D
Sounds like You need to blow them out :y
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The house is only eight years old, so I would have thought Virgin would have had the foresight to cable it, but never mind.
I'm wondering how long it will be before the network is overwhelmed, gotta happen.
As for openreach, they are a division of BT, so no one can tell me that they don't sort BT customers first.
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Just tethered my iPad to my phone and it's well faster than sky BB ;D
Sounds like You need to blow them out :y
Checked with BT. As Korum inferred, the infrastructure is not in place for them to provide infinity either, so I'd get the same crap service.
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You could always move to a BT Fibre location. Most of the Thames Valley has a BT Fibre network and Reading has super fast, which means Reading East has very good Internet connections. :y :y :y
I'm sure CG would welcome you as his new next door neighbour. :y :y :y
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You could always move to a BT Fibre location. Most of the Thames Valley has a BT Fibre network and Reading has super fast, which means Reading East has very good Internet connections. :y :y :y
I'm sure CG would welcome you as his new next door neighbour. :y :y :y
I'll do without, but thanks for the suggestion.
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ADSL whilst not fast should be stable, give this a go and report back:
http://speedtest.btwholesale.com
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ADSL whilst not fast should be stable, give this a go and report back:
http://speedtest.btwholesale.com
That would be pointless. It's ok when it works.
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ADSL whilst not fast should be stable, give this a go and report back:
http://speedtest.btwholesale.com
That would be pointless. It's ok when it works.
Getting this kind of ADSL problem resolved it a game that you have to play by BTs rules if you want it fixed - that's the first step.
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ADSL whilst not fast should be stable, give this a go and report back:
http://speedtest.btwholesale.com
That would be pointless. It's ok when it works.
Getting this kind of ADSL problem resolved it a game that you have to play by BTs rules if you want it fixed - that's the first step.
I'm with sky.
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Your buy it from Sky, but it is still BT Openreach that provide the infrastructure. Even if it is an exchange where Sky use LLU to site their own equipment it is still BT Openreach's cable and that is by far the most likely location for a fault. I am just trying to enable you to arm yourself with useful information before you speak with Sky so you can avoid the 'flow chart' call centre process.
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Was it raining? Had this for years until I got a human who understood it was a water fault. Now fixed (until next time!)
My Sky broadband is about to go fibre :y
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ADSL whilst not fast should be stable, give this a go and report back:
http://speedtest.btwholesale.com
That would be pointless. It's ok when it works.
Getting this kind of ADSL problem resolved it a game that you have to play by BTs rules if you want it fixed - that's the first step.
I'm with sky.
Who are quite happy to keep taking your money. I think the onus is on you the customer to register your dissatisfaction in the first place with Sky's product (assuming the contract hasn't got get out clauses). That may well mean having to wait listening to some crap music for 15 or 30 minutes . so be it. There may be a fault or more likely contention in your area. How do you know that until x number of customers in your area have complained then it doesn't get flagged to the engineering group (in Sky) for resolution with whoever manages and supplies the infrastructure ?
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Was it raining? Had this for years until I got a human who understood it was a water fault. Now fixed (until next time!)
My Sky broadband is about to go fibre :y
FTTC more like :y
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If the broadband infrastructure is poor in your area then write / email your MP. The reason I suggest this is that John Redwood's Diary today is asking about broadband speeds in his Reading constituency and saying that if people have problems and contact him he will take it up with the Minister.
You might like to include the John Redwood link in your email to your MP to show that other MP's are working on behalf of their constituents to improve their comms.
http://johnredwoodsdiary.com/2015/08/13/faster-broadband/ (http://johnredwoodsdiary.com/2015/08/13/faster-broadband/)
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Just a quick heads up.....if you do blow Sky out make sure that you cancel the direct debit PDQ because although they appear to be squeaky....I've had past dealings with them and, although I'm basing it on my own experience with them .....they are in effect a bunch of scam artists who will mug you over if given half a chance. >:(
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I have kind of worked in this field before and I understand the problem of undercapacity. Thing is, all the complaining in the world will not cure the problem and changing to BT would make no difference at all. Fibre is not available in this area and I can't see anything changing until it is.
As for sky, they are going through a massive customer recruitment campaign, and have little time for existing customers.
No matter what anyone says, no one can compete with sky for TV and, as I get my broadband for 'free', there is no percentage in changing to another provider for that, whilst keeping sky tv.
I'm f***ed. ;D
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I have kind of worked in this field before and I understand the problem of undercapacity. Thing is, all the complaining in the world will not cure the problem and changing to BT would make no difference at all. Fibre is not available in this area and I can't see anything changing until it is.
As for sky, they are going through a massive customer recruitment campaign, and have little time for existing customers.
No matter what anyone says, no one can compete with sky for TV and, as I get my broadband for 'free', there is no percentage in changing to another provider for that, whilst keeping sky tv.
I'm f***ed. ;D
Ah the roll over and accept it approach. More suited to a third world country. In Britain complaining does get results just takes time and effort. The Telcos are not mind readers though they will probably have an idea that your area is underperforming.
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I have kind of worked in this field before and I understand the problem of undercapacity. Thing is, all the complaining in the world will not cure the problem and changing to BT would make no difference at all. Fibre is not available in this area and I can't see anything changing until it is.
As for sky, they are going through a massive customer recruitment campaign, and have little time for existing customers.
No matter what anyone says, no one can compete with sky for TV and, as I get my broadband for 'free', there is no percentage in changing to another provider for that, whilst keeping sky tv.
I'm f***ed. ;D
Ah the roll over and accept it approach. More suited to a third world country. In Britain complaining does get results just takes time and effort. The Telcos are not mind readers though they will probably have an idea that your area is underperforming.
More the 'Can't be arsed ' approach.
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I have kind of worked in this field before and I understand the problem of undercapacity. Thing is, all the complaining in the world will not cure the problem and changing to BT would make no difference at all. Fibre is not available in this area and I can't see anything changing until it is.
As for sky, they are going through a massive customer recruitment campaign, and have little time for existing customers.
No matter what anyone says, no one can compete with sky for TV and, as I get my broadband for 'free', there is no percentage in changing to another provider for that, whilst keeping sky tv.
I'm f***ed. ;D
Its more reporting the fault, you can't really complain until you have told them about your problem and given them a chance to fix it. If it is dropping out completely then I would strongly suspect an intermittent line fault. Something BT Openreach can and will fix if suitably encouraged. If its free and it does not bother you however than as you say no problem :D
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Was it raining? Had this for years until I got a human who understood it was a water fault. Now fixed (until next time!)
My Sky broadband is about to go fibre :y
FTTC more like :y
Well... Yes... But it will increase my speeds from 1.5 Meg on a good day to around 18 Meg :y Might be able to play Mariokart properly!! Ooooh... Not had a decent game for ages!!
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I'm in process of switching back to my staff broadband perk, had BT for a while at the new house. But speeds are not too shabby for a Friday evening...
(http://www.speedtest.net/result/4582819151.png)
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I'm in process of switching back to my staff broadband perk, had BT for a while at the new house. But speeds are not too shabby for a Friday evening...
(http://www.speedtest.net/result/4582819151.png)
I'll never get anything like that as I live at the far end of the road but even 10 times my current speeds will make streaming a viable option :y
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New Estate here with box not far away, so quite lucky. Although they never thought to plumb cable in :(
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New Estate here with box not far away, so quite lucky. Although they never thought to plumb cable in :(
No cable here and never will be ::)
I'll be happy with 15 Meg which is the bottom end of the estimate.
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Think my down is getting a bit of use tonight!
(http://www.speedtest.net/result/4582906575.png)
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http://www.speedtest.net/my-result/i/1340374914 (http://www.speedtest.net/my-result/i/1340374914)
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http://www.speedtest.net/my-result/i/1340374914 (http://www.speedtest.net/my-result/i/1340374914)
That's dull, you wont know yourself when you get FTTC :y
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http://www.speedtest.net/my-result/i/1340374914 (http://www.speedtest.net/my-result/i/1340374914)
That's dull, you wont know yourself when you get FTTC :y
That's twice the speed I got when on BT Wholesale :o :o
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http://www.speedtest.net/my-result/i/1340374914 (http://www.speedtest.net/my-result/i/1340374914)
That's dull, you wont know yourself when you get FTTC :y
That's twice the speed I got when on BT Wholesale :o :o
When where are you? 1998 :P
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I have kind of worked in this field before and I understand the problem of undercapacity. Thing is, all the complaining in the world will not cure the problem and changing to BT would make no difference at all. Fibre is not available in this area and I can't see anything changing until it is.
As for sky, they are going through a massive customer recruitment campaign, and have little time for existing customers.
No matter what anyone says, no one can compete with sky for TV and, as I get my broadband for 'free', there is no percentage in changing to another provider for that, whilst keeping sky tv.
I'm f***ed. ;D
Ah the roll over and accept it approach. More suited to a third world country. In Britain complaining does get results just takes time and effort. The Telcos are not mind readers though they will probably have an idea that your area is underperforming.
More the 'Can't be arsed ' approach.
You'd be better off phoning Sky and telling them that you'll bin the whole package if they can't provide an acceptable broadband connection, and go through with it if required. Sky start paying BT as soon as they start investigating problems, so the first port of call is to fob off the customer and see if he rolls over and accepts it. The prospect of losing £70 a month might focus their mind. You might just get swapped to a better line - you never know.
You can always crawl back to Sky TV and get the broadband elsewhere if it doesn't work.
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As Kev says, call up be prepared to cancel. Get transferred to the detentions dept, they have real powers. 50% discount. Free packs are easily obtained :y
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Can't do that as I'm not prepared to go through with it. Although I have problems with bb, I couldn't do without my TV.
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Stemo - you don't need to go through with it. Just go through the menu til "if you are thinking of leaving" and they will at least listen to you but you have got to give impression that you are so fed up you are going to cancel because they are failing to deliver what they sold you. I had a bad broadband connection from Sky a few years ago and cancelled eveything including TV. They threatened me with defamation as I put stuff on websites but they dropped it all. At one time around here it wad only O2 that had their own equipment in our exchange and I switched to them for a time with big improvement in service.
Back with Sky now.
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I'm thinking about it.
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Once cancelled, nothing stopping you by re joining. We love customers like you, not willing to challenge. Pay anything ;)
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Once cancelled, nothing stopping you by re joining. We love customers like you, not willing to challenge. Pay anything ;)
Suckers you mean? ::) ;D
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I'm in process of switching back to my staff broadband perk, had BT for a while at the new house. But speeds are not too shabby for a Friday evening...
(http://www.speedtest.net/result/4582819151.png)
That looks quite poor, how far is your cab?
I'm a fair way from mine and manage 60+ on both lines. BT one gives about 17M up, can't get a good stable run on the Zen one, as all you buggers are constantly using it ;D, but looks similarish.
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STEMO, when it drops, is it an ADSL drop, or wifi drop?
In either case, do you have another router you can try? All ISP supplied freebie routers are shocking shite, but Sky's are particularly shite (along with those from the Whorehouse). So shite, they actually make BT's Homehubs look quite good (and they aint ;D).
As you are probably aware, you can improve reliability (and speed) by playing about with internal wiring.
If you can prove its not your wiring, then you have to shout at Sky. Its their job to shout at Openreach. They have exactly the same interface into Openreach as (what was) BT Retail - ECO - which I'm sure all ISP employees here will know and love... ...NOT!
Some ISPs are much better than others at being prepared to report stuff through to Openreach, and often matches the price...
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I'm in process of switching back to my staff broadband perk, had BT for a while at the new house. But speeds are not too shabby for a Friday evening...
(http://www.speedtest.net/result/4582819151.png)
That looks quite poor, how far is your cab?
I'm a fair way from mine and manage 60+ on both lines. BT one gives about 17M up, can't get a good stable run on the Zen one, as all you buggers are constantly using it ;D, but looks similarish.
Not to sure, will check. I'm paying for full beans fibre too.
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I'd suggest, looking at that, 300m assuming good cable. Unless you have a poor profile applied. The Wholesale checker gives the profile after initial test.
On the upside, 300m should get near 300Mbps when Openreach roll out their bastardised G.Fast to you...
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All assuming Mrs tunnie wasn't streaming a load of shite on the telly, of course ;D
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Not at the time ;D
We do download fair bit of stuff, but takes us ages before we watch films, had Fury downloaded for weeks before we could watch it.
Little MissT does not fall asleep until midnight some nights, so no time for war films.
Going to switch to Sky ADSL, get that free with work. (+ loads free calling packs) only pay line rental. If not enough will upgrade to Sky Fibre, but even for staff there is a small fee for now :(
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When I signed up to BT, it was £20/m, silly me did not read small print. 18 months later it's £48/m is bit rich just for Internet and phone.
Now switching to my freebie Sky, although BT don't know that, they've not tried to keep me. Just sent a letter about switching process, no offering me a deal :-\
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Was it raining? Had this for years until I got a human who understood it was a water fault. Now fixed (until next time!)
My Sky broadband is about to go fibre :y
FTTC more like :y
Well... Yes... But it will increase my speeds from 1.5 Meg on a good day to around 18 Meg :y Might be able to play Mariokart properly!! Ooooh... Not had a decent game for ages!!
You'll have a job, the Mario Kart Wii servers were shut down over a year ago.
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they've not tried to keep me. Just sent a letter about switching process, no offering me a deal :-\
Thank OFCOM ;)
I had the same when I moved away from BT
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Was it raining? Had this for years until I got a human who understood it was a water fault. Now fixed (until next time!)
My Sky broadband is about to go fibre :y
FTTC more like :y
Well... Yes... But it will increase my speeds from 1.5 Meg on a good day to around 18 Meg :y Might be able to play Mariokart properly!! Ooooh... Not had a decent game for ages!!
You'll have a job, the Mario Kart Wii servers were shut down over a year ago.
I don't think I've played for even longer?
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Been on to sky. No need for threats or unpleasantness, they will check everything out and get back to me.
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Well. It hasn't dropped out for a week now, so something has been done.