What do you think?They can see what's wrong, but they're not sure why, and they have no idea how to put it right. Passed to the dreaded 'back room', I might hear something next week.Sky digital. 1.5 hours on the phone over two calls. Still not sorted, they are baffled. The system is running them, rather than the other way around.Tunnie was too busy still doing his homework....
Don't get me wrong, the staff in UK centres are excellent. It's just finding a way to get to them. The Asian call centre staff only have three rules:
1) Try to sound interested
2) Fob the customer off with bullshit
3) Before the customer hangs up, try to sell them something.
Did you buy anything?
I try not to think.
But you probably know that already! 


