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[Jimbob]

Luckily the copper broadband from the old provider has remained working throughout.

Id been told if it stopped, BT could have turned on an ADSL connection pretty quickly to tide us over.

[Jimbob]

And finally up and running!  only taken since end of Jan!

Internal team needed to do nothing more than make a phone call as expected.

Just need to reopen failed order for bt tv, get reward card, check old broadband goes off, and sort out a refund / compensation.

[pscocoa]

I haven't bothered to bore everyone with our situation but it is still ongoing even though speed is as good as it has been in last 2 years. There is an OR engineer coming to our office again tomorrow as they say they have done all the tweaks their end and cannot work out why we are not getting higher speeds. I am amazed that they are showing interest and not fobbing me off with some spurious argument...although of course that may follow at a point in time.