I think Dell should bail them out - the b*****ds
Direland???
Since Dell are partly responsible they should help foot the bill
Thats a huge step to make, worthy of a BBC Panorama comment.
How can a tinpot yankee computer firm make that much difference 
They are just the most well known recent mover.
I wouldn't buy their stuff anyway - I have seen what happens with their support 
Their stuff is pretty good in fairness, though I know they went through some reliability issues with their laptops about 5yrs ago.
Their hardware support is actually very good, as good as any other large PC supplier such as HP, Lenovo and Toshiba. OK, you have to go through the scripts...
Their software support, is also probably on a par with other large suppliers in my (limited) experience (as we tend to only call PC suupliers for hardware issues - we directly call Microsoft/Oracle/Redhat etc for Windows/Solaris/Linux issues we cannot resolve internally)
And to put my money where my mouth is, the 2 desktops in my office here at home are a Dell Dimension 9200 and a Dell Dimension 4700 (which is used for electronics/eeprom stuff due to legacy ports). My own laptop is an HP 6720s, and my Tech2 laptop is a Dell Latitude (currently on holiday with Highlander Hotel21)
It was a lap top they had a nightmare with
So you are basing your entire view of a company on somebody else's experience with a single item 
Eh no , it was ALL AMD powered DV6000, DV9000, and Compag, I think G5000. Face it their designers don't really "do" heat calcs. Their NX9010's used to wear out the graphics Chip soldered joints 'cause of the old heating/cooling cycle breaking down the soldered joints, and that was with leaded solder. Imagine how crap they are with lead free. They tried sticking down BGA's with an epoxy glue to stop the BGA moving too much. This just means that the BGA and PCB bend upwards and downwards, breaking the middle joints, and its impossible to take off a faulty IC without grinding away the glue, cause there 'aint a way of dissolving epoxy without destroying the PCB.
They really have to rethink design of laptops if they are going to make them reliable.
Ken