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[Banjax]

i'd take a Dell over HP any day!

I have no real preference either way.  We use an awful lot of HP and Dell laptops and desktops at work, all much of a muchness.  HP keyboards are definately stronger

Both seem to suffer the most failures with disks and optical drives, which is to be expected. Neither better than other from that point of view, as they use the same components.

My HP Elitebook is the most unreliable laptop i've had, not to mention HP support, which have had it for nearly 3 weeks now and still waiting on parts 

Looking at what Ireland pay is though, its average is £5k more than here 

No wonder Dell are shifting production to Poland!

Which is probably where your HP is right now

Never had supply issues for parts for either brand for warranty repairs to be honest, guess its luck of the draw on the day.

Though, IIRC, your screen was abused, so if they are repairing it for free, not sure I'd rock the boat too much, if you catch my drift



I do remember one daft one with Dell - I rang them when the mouse buttons had, errr, come away from the rest of the laptop

Agent: "Hello, my name is blah, welcome to Dell support, how can I help you" (after the usual BS with Service Tags etc)
Me: "The mouse buttons are hanging off the laptop"
Agent: "Ah, OK, I understand. Can't you start the machine in Safe Mode"
Me: "Eh? What the...   ...OK, hang on a sec...     ...OK, I'm in Safe Mode"
Agent: "Is the issue any better?"
Me: "Nah, the mouse buttons haven't reattached themselves to the laptop"
Agent: "OK, sound slike it has a hardware fault then"

All fixed the next day...

[Martin_1962]

I think Dell should bail them out - the b*****ds

Direland???

Since Dell are partly responsible they should help foot the bill

Thats a huge step to make, worthy of a BBC Panorama comment.

How can a tinpot yankee computer firm make that much difference

They are just the most well known recent mover.

I wouldn't buy their stuff anyway - I have seen what happens with their support

Their stuff is pretty good in fairness, though I know they went through some reliability issues with their laptops about 5yrs ago.

Their hardware support is actually very good, as good as any other large PC supplier such as HP, Lenovo and Toshiba.  OK, you have to go through the scripts...

Their software support, is also probably on a par with other large suppliers in my (limited) experience (as we tend to only call PC suupliers for hardware issues - we directly call Microsoft/Oracle/Redhat etc for Windows/Solaris/Linux issues we cannot resolve internally)


And to put my money where my mouth is, the 2 desktops in my office here at home are a Dell Dimension 9200 and a Dell Dimension 4700 (which is used for electronics/eeprom stuff due to legacy ports).  My own laptop is an HP 6720s, and my Tech2 laptop is a Dell Latitude (currently on holiday with Highlander Hotel21)

It was a lap top they had a nightmare with

[tunnie]

i'd take a Dell over HP any day!

I have no real preference either way.  We use an awful lot of HP and Dell laptops and desktops at work, all much of a muchness.  HP keyboards are definately stronger

Both seem to suffer the most failures with disks and optical drives, which is to be expected. Neither better than other from that point of view, as they use the same components.

My HP Elitebook is the most unreliable laptop i've had, not to mention HP support, which have had it for nearly 3 weeks now and still waiting on parts 

Looking at what Ireland pay is though, its average is £5k more than here 

No wonder Dell are shifting production to Poland!

Which is probably where your HP is right now

Never had supply issues for parts for either brand for warranty repairs to be honest, guess its luck of the draw on the day.

Though, IIRC, your screen was abused, so if they are repairing it for free, not sure I'd rock the boat too much, if you catch my drift



I do remember one daft one with Dell - I rang them when the mouse buttons had, errr, come away from the rest of the laptop

Agent: "Hello, my name is blah, welcome to Dell support, how can I help you" (after the usual BS with Service Tags etc)
Me: "The mouse buttons are hanging off the laptop"
Agent: "Ah, OK, I understand. Can't you start the machine in Safe Mode"
Me: "Eh? What the...   ...OK, hang on a sec...     ...OK, I'm in Safe Mode"
Agent: "Is the issue any better?"
Me: "Nah, the mouse buttons haven't reattached themselves to the laptop"
Agent: "OK, sound slike it has a hardware fault then"

All fixed the next day...

Don't be stupid, those robbing gits want £90

[TheBoy]

I think Dell should bail them out - the b*****ds

Direland???

Since Dell are partly responsible they should help foot the bill

Thats a huge step to make, worthy of a BBC Panorama comment.

How can a tinpot yankee computer firm make that much difference

They are just the most well known recent mover.

I wouldn't buy their stuff anyway - I have seen what happens with their support

Their stuff is pretty good in fairness, though I know they went through some reliability issues with their laptops about 5yrs ago.

Their hardware support is actually very good, as good as any other large PC supplier such as HP, Lenovo and Toshiba.  OK, you have to go through the scripts...

Their software support, is also probably on a par with other large suppliers in my (limited) experience (as we tend to only call PC suupliers for hardware issues - we directly call Microsoft/Oracle/Redhat etc for Windows/Solaris/Linux issues we cannot resolve internally)


And to put my money where my mouth is, the 2 desktops in my office here at home are a Dell Dimension 9200 and a Dell Dimension 4700 (which is used for electronics/eeprom stuff due to legacy ports).  My own laptop is an HP 6720s, and my Tech2 laptop is a Dell Latitude (currently on holiday with Highlander Hotel21)

It was a lap top they had a nightmare with

So you are basing your entire view of a company on somebody else's experience with a single item

[TheBoy]

i'd take a Dell over HP any day!

I have no real preference either way.  We use an awful lot of HP and Dell laptops and desktops at work, all much of a muchness.  HP keyboards are definately stronger

Both seem to suffer the most failures with disks and optical drives, which is to be expected. Neither better than other from that point of view, as they use the same components.

My HP Elitebook is the most unreliable laptop i've had, not to mention HP support, which have had it for nearly 3 weeks now and still waiting on parts 

Looking at what Ireland pay is though, its average is £5k more than here 

No wonder Dell are shifting production to Poland!

Which is probably where your HP is right now

Never had supply issues for parts for either brand for warranty repairs to be honest, guess its luck of the draw on the day.

Though, IIRC, your screen was abused, so if they are repairing it for free, not sure I'd rock the boat too much, if you catch my drift



I do remember one daft one with Dell - I rang them when the mouse buttons had, errr, come away from the rest of the laptop

Agent: "Hello, my name is blah, welcome to Dell support, how can I help you" (after the usual BS with Service Tags etc)
Me: "The mouse buttons are hanging off the laptop"
Agent: "Ah, OK, I understand. Can't you start the machine in Safe Mode"
Me: "Eh? What the...   ...OK, hang on a sec...     ...OK, I'm in Safe Mode"
Agent: "Is the issue any better?"
Me: "Nah, the mouse buttons haven't reattached themselves to the laptop"
Agent: "OK, sound slike it has a hardware fault then"

All fixed the next day...

Don't be stupid, those robbing gits want £90

Ah, good, it was abuse, so should be chargable.

They've probably run out of screens, because I've just had a shitload of new Elitebooks dumped on my desk apparently.  I'll do the usual trick to clear a space - push 'em towards the round recycling receptacle on the floor

[Martin_1962]

I think Dell should bail them out - the b*****ds

Direland???

Since Dell are partly responsible they should help foot the bill

Thats a huge step to make, worthy of a BBC Panorama comment.

How can a tinpot yankee computer firm make that much difference

They are just the most well known recent mover.

I wouldn't buy their stuff anyway - I have seen what happens with their support

Their stuff is pretty good in fairness, though I know they went through some reliability issues with their laptops about 5yrs ago.

Their hardware support is actually very good, as good as any other large PC supplier such as HP, Lenovo and Toshiba.  OK, you have to go through the scripts...

Their software support, is also probably on a par with other large suppliers in my (limited) experience (as we tend to only call PC suupliers for hardware issues - we directly call Microsoft/Oracle/Redhat etc for Windows/Solaris/Linux issues we cannot resolve internally)


And to put my money where my mouth is, the 2 desktops in my office here at home are a Dell Dimension 9200 and a Dell Dimension 4700 (which is used for electronics/eeprom stuff due to legacy ports).  My own laptop is an HP 6720s, and my Tech2 laptop is a Dell Latitude (currently on holiday with Highlander Hotel21)

It was a lap top they had a nightmare with

So you are basing your entire view of a company on somebody else's experience with a single item

I have heard of a few other issues but I don't keep a list do I?

[TheBoy]

I need a shake head smilie...

[Kevin Wood]

I need a shake head smilie...

I think you need one of these more...

 

Kevin

[Ken T]

I think Dell should bail them out - the b*****ds

Direland???

Since Dell are partly responsible they should help foot the bill

Thats a huge step to make, worthy of a BBC Panorama comment.

How can a tinpot yankee computer firm make that much difference

They are just the most well known recent mover.

I wouldn't buy their stuff anyway - I have seen what happens with their support

Their stuff is pretty good in fairness, though I know they went through some reliability issues with their laptops about 5yrs ago.

Their hardware support is actually very good, as good as any other large PC supplier such as HP, Lenovo and Toshiba.  OK, you have to go through the scripts...

Their software support, is also probably on a par with other large suppliers in my (limited) experience (as we tend to only call PC suupliers for hardware issues - we directly call Microsoft/Oracle/Redhat etc for Windows/Solaris/Linux issues we cannot resolve internally)


And to put my money where my mouth is, the 2 desktops in my office here at home are a Dell Dimension 9200 and a Dell Dimension 4700 (which is used for electronics/eeprom stuff due to legacy ports).  My own laptop is an HP 6720s, and my Tech2 laptop is a Dell Latitude (currently on holiday with Highlander Hotel21)

It was a lap top they had a nightmare with

So you are basing your entire view of a company on somebody else's experience with a single item

Eh no , it was ALL AMD powered DV6000, DV9000, and Compag, I think G5000. Face it their designers don't really "do" heat calcs. Their NX9010's used to wear out the graphics Chip soldered joints 'cause of the old heating/cooling cycle breaking down the soldered joints, and that was with leaded solder. Imagine how crap they are with lead free. They tried sticking down BGA's with an epoxy glue to stop the BGA moving too much. This just means that the BGA and PCB bend upwards and downwards, breaking the middle joints, and its impossible to take off a faulty IC without grinding away the glue, cause there 'aint a way of dissolving epoxy without destroying the PCB.

They really have to rethink design of laptops if they are going to make them reliable.

Ken