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[Markjay]

Well they did show me the (incorrect) data they hold about me... not sure if they are obliged to say who keeps it though.

Just another way of getting more money out of you

Hmmm... AA... you did say you were involved with IT before retiring... I am beginning to suspect that you are behind all this.  

[CaptainZok]

Well they did show me the (incorrect) data they hold about me... not sure if they are obliged to say who keeps it though.

Just another way of getting more money out of you

Hmmm... AA... you did say you were involved with IT before retiring... I am beginning to suspect that you are behind all this.  

Nooooo AA used to paint the beads on the abacus before it was delivered.

[MikeDundee]

You are entitled to the information under the FOI act. Also given that the authority has made an error when inputting your details, this is not your fault, and as such the authority have to correct it. If they say they can't then advise them that you will take it to the LGO (Local Government Ombudsman), alternatively ask them to send you a complaints form and advise them that you will also be contacting your local Councillor and or the Chief executive and or CC'ing them in to any correspondence.

As soon as you mention complaints, ask to speak to a senior officer, mention LGO, Councillor, etc., etc., this should get the desired effect in resolving your problem.  

[Markjay]

You are entitled to the information under the FOI act. Also given that the authority has made an error when inputting your details, this is not your fault, and as such the authority have to correct it. If they say they can't then advise them that you will take it to the LGO (Local Government Ombudsman), alternatively ask them to send you a complaints form and advise them that you will also be contacting your local Councillor and or the Chief executive and or CC'ing them in to any correspondence.

As soon as you mention complaints, ask to speak to a senior officer, mention LGO, Councillor, etc., etc., this should get the desired effect in resolving your problem.  

Thanks Mike... I will follow your advise and see how it goes.

[MikeDundee]

You are entitled to the information under the FOI act. Also given that the authority has made an error when inputting your details, this is not your fault, and as such the authority have to correct it. If they say they can't then advise them that you will take it to the LGO (Local Government Ombudsman), alternatively ask them to send you a complaints form and advise them that you will also be contacting your local Councillor and or the Chief executive and or CC'ing them in to any correspondence.

As soon as you mention complaints, ask to speak to a senior officer, mention LGO, Councillor, etc., etc., this should get the desired effect in resolving your problem.  

Thanks Mike... I will follow your advise and see how it goes.

No probs

[Markjay]

Went to Wesminster Council One-Stop Services yesterday, was told by the supervisor it has nothing to do with them, the address is correct on their system and that I should call Wesminster Council Parking Services.

Wesminster Council Parking Services said it has nothing to do with them, the address is correct on their system and that I should call Wesminster Council Parking Permits.

Wesminster Council Parking Permits said it has nothing to do with them, the address is correct on their system and that I should call Experian, the external credit check company that Wesminster Council uses for identity checks.

Experian do not take calls from the public, there is an automated answering system where you can leave your details and pay 3.50 for a copy of your credit record, but no option to apeal/complain or talk to a human being.... so back to square one.

I paid the parking permit over the counter (including the extra tenner), and my only option now is to complain to Wesminster Council or the Local Government Ombudsman aout the fact that there is no-one at Wesminster Council who will take reponsibilty for wrong data issues....

 

[Markjay]

Just received an email:

'Thank you for email.  I Have check our records and your postcode is fine.  Please try again and if you are still having problem please come back to us on ParkingPermits@Westminster.gov.uk'

 

[Jimbob]

Just received an email:

'Thank you for email.  I Have check our records and your postcode is going to generate a fine.  Please try again and if you are still having problem please come back to us on ParkingPermits@Westminster.gov.uk'

 

they missed some words out, I've filled in the blanks  

[Elite Pete]

Just received an email:

'Thank you for email.  I Have check our records and your postcode is going to generate a fine.  Please try again and if you are still having problem please come back to us on thisemaildosntwork@Westminster.gov.uk'

 

they missed some words out, I've filled in the blanks  

Ive made a slight alteration as well

[Markjay]

  for your responses

  for my predicament

[miggy]

Buy a push bike

[ghondie]

mention the words "daily mail" they love this kind of story, lol