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[amba]

Just done it again and figures are :

    Download Speed                     Upload Speed
   201Kbps(25.1 KB/s )                 336 Kbps (42KB/s)
 
Assume it is worse than last reading 

[aaronjb]

Quick Q Amba, do you know what your line stats are?

Try going to http://192.168.100.1 - if the page appears, click on 'Downstream' and tell us what the Power Level(s) are and the Uncorrectable & Correctable codewords are?

And I thought mine was bad..
Download Speed   Upload Speed   
13579 kbps (1.7MB/s)   4797 kbps (600kB/s)

I feel much better now athough I'm paying for 50Mbps so I'm still getting rather shafted.

[amba]

Hi aaronjb.

Have tried at numerous times over the last few hours to open that link and it keeps telling me the internet is disconnected

[Jimbob]

his link was wrong, ive fixed it, it will only work for you if you have the same setup as him...

[Lazydocker]

I wish I had gone with Zen on my last change

I was going to but got tempted by a cashback deal which still hasn't tracked properly (I have raised a claim though)

[Kevin Wood]

Another thumbs-up for Zen here. Yes, it's not the cheapest service, but it just works.

Bar one hickup when the service was first established (BT problem) I have never found my connection down nor noticed any lack in speed.

[aaronjb]

his link was wrong, ive fixed it, it will only work for you if you have the same setup as him...

With 20Mb Virgin I'm assuming the OP is on Cable .. and that link should work on any of the cable modems, apart from the newest ones they're shipping (I was also guessing the OP didn't have his line installed in the last 6 months )

Though I've noticed mine quits responding to it after a while and a reboot of the modem & router brings it back to life - never did bother figuring out if that's my router losing it's routing table or the modem quitting responding to that address..

[lastmadrich]

Ok mate long post on vm first q are you a heavy user download movie files or online gamerer ie wow if so could be being capped common issue for high users on vm another thing to check is your power levels at modem vm states upload and download should be between -15 db and +15 db in my experience it needs to be between 0 db and +6 db and your snr levels need to be around 40 ish (sorry can't rember exact fig for this higher or lower is bad (snr is noise on line ie open ends ) ok complicated part open internet explorer in address bar type 192.168.1.1 or 192.168.100.1 to log in to vm modem don't worry not changing settings now user name should be admin password is either left blank or password if pm me what modem u have a can give exact instruction once in all your looking for is upstream power lvl and downstream power lvl plus snr value don't be fobbed by engineer you need to get in region of values qouted hope this helps

[lastmadrich]

here is the exsact method for checking modem mate
Inside the modem are various web pages that contain useful information about your connection.  When reporting a connection fault it may be useful to include some of the information found within these pages.  To view them open up your web browser and type 192.168.100.1 into the address bar and press Enter. 

The main information the Support team are interested in are the Downstream Power Level/Levels, Upstream Power Level and Downstream SNR (called RxMER on some modems).  Depending on the model of modem you have this information will either be located in the ‘Signal’ page or the ‘Downstream’ and ‘Upstream’ pages.

Please note some modems will require you to log in before you can view these pages.  The login details for both the username and password is root.

 

Virgin Media Hub

 

Our new hub has this information in a slightly different place. You'll need to got to this link http://192.168.0.1 and use the username: admin and the default password: changeme. Then click on the 'Connection' link that's part of the 'Maintenance' section for the information you'll need.

[cem_devecioglu]

regardless of your speed , it depends on the server usage that you are trying to access..
 
if its a busy one you need to wait.. friday I was trying to watch something from youtube
it stopped nearly every 3 seconds..

[Gaffers]

Mine runs happily in mid 30s then suddenly drops to under 3

I would love to have access to 3mb......