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[albitz]

Worst customer service in the country.

http://uk.autoblog.com/2012/05/21/halfords-voted-worst-store-in-britain/

[STMO123]

Our Halfords is ok. You walk in, find what you want on the shelf and give the young bird on the till some dosh.
 
No conversation necessary.

[Andy B]

I can't say I've ever really had that many problems with Halfords. I think some of their problem is that the system the staff have to use is geared for numpties and doesn't allow them to stray from the official set rules.
They have changed their target audience too to the kids that want blue led lit boom boom stereos and go faster neon lighting kits. 

[feeutfo]

Local one was fine. Change of management has changed all that. Bunch of idiots in there now. With a bigger idiot in charge.

[Lazydocker]

I had quite an argument with them a little while ago when I applied for a Trade Card. Apparently my lack of City and Guilds certificates meant I wasn't in the trade I pointed them to the website, showed business cards and business bank cards and demanded one...

I won

[albitz]

The Colchester branch is fackin atrocious.

[feeutfo]

Being awkward are they? I might go in just to ask for another card, just for a row, given the agro I've had with the manager.

[redelitev6]

  Used the one at kingston park Newcastle yesterday , very keen lady assistant found what i wanted , took my money, and i went home, just how it should be !

[albitz]

In Colchester the staff all sem to congrgate at the ICE counter,desopite the queues at the till. I was in there one day and a bloke stood at the till with his two kids.When one of the spotty yoofs decided the queue was long enough he came to the tills to serve. "Can I see the manager please", says the bloke,a few minutes later the manger appears. "I have been stood upstairs for over half an hour waiting for ine of your  so called staff to come and serve me.I wanted to buy two new bikes at a cost of well over £200,but I gave up in the end.I just thought I would let you know before I take my custom to the local bike shop". Mangaer - "Im so sorry sir,I will investigate and take appropriate action asap,now if you come upstairs with me I will personally see that you  are attended to blah blah blah....". "No you wont,I wouldnt buy a puncture repair kit from this bloody place etc.etc." and off he went.
Laugh ? I nearly shat meself.

[TheBoy]

Well, the one I use is in Milton Keynes, so naturally staffed by complete retards, like shops there - as I'm sure locals will agree.

Best thing I find is to pre-order via web, pick it up, cancel the pre-order, and buy it on trade (unless its a special offer cheaper at retail).  Minimal conversation needed.

[albitz]

I tried to discover if they sold brake pipes a month or so ago.Spotty yoof hands me a package containing some see through rubber pipe and says "that should do fine". It was either chin him or walk away,so as I was in a bit of a hurry I walked awaywithout so much as uttering another word to him.

[feeutfo]

Similar with tool boxes. Shown in stock brand new in box. He disappeared out the back to fetch it, and I could hear from the clattering it wasn't boxed, and was being bounced if the edge if every shelf on its way to clattering onto the floor.

He dragged it along on the floor, through the doors onto the shop floor, bounced the top edge off the counter edge as he placed it into the bench in front of me, as I stood there hand on forehead looking through my fingers in a Gorden Ramsey style, muttering "oh come on" to my self.
"there you are sir, that's £80 odd pounds please."
I turned and walked out, shaking my head as I left. Oh fe@king SIGH!

[TheBoy]

I seem to have patience with the 'tards in Bletchley Hellfrauds.  I guess it depends on your level of expectation...


Maybe I should lower my expectations on buying fuel...  ...I night manage tunnie type mileages from my tyres 

[Lazydocker]

I seem to have patience with the 'tards in Bletchley Hellfrauds.  I guess it depends on your level of expectation...


Maybe I should lower my expectations on buying fuel...  ...I night manage tunnie type mileages from my tyres 

Not unless we fit a big restriction under the loud pedal

[Michael2.6]

I think you are better of dealing with your local motor factors

and it will be a bit cheaper as well

Go where the trade goes  Hellfords are DIY