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[Lazydocker]

I think you are better of dealing with your local motor factors

and it will be a bit cheaper as well

Go where the trade goes  Hellfords are DIY

Yep, I agree. But Hellfrauds are convenient sometimes (Weekends or short notice) as my nearest factors (apart from a little independent who are very good but a bit pricey) is about a 35 mile round trip

[feeutfo]

As said so many times before. Pattern parts are not, generally, worth the money. Kyb and oe suppliers aside.

Trade club remember. Trade club being best value for tools mostly. Better quality than that Lazer shite in the factors.

[feeutfo]

Although Halfords also stick some Lazer crap.

[ted_one]

I'm glad that this threads been started as I'm really pi***d off at Halfords in Bracknell,I need to get my old radio/cassette out of my PFL and put in a used JVC unit. I bought the removal tools on Egay which seem to be useless, so I thought I'd nip into Halfords and get them to take the old unit out then buy the proper connector for the JVC then back home to finish off the job.It was early and there was only one customer in the store and of course only one staff member on the till and absolutely no other staff around.So I went and stood by the till hoping to get in the least an "I'll be with you in a moment" or because I was standing by her with the JVC in my hand she could have offered to call another member of staff,but no,she just carried on chatting away to the customer standing by the till who as it turned out was waiting to have a radio/cd fitted.She then turned away and pi***d off,again no "I'll be back in a moment" just Jack s**t, with that I stormed out of the place and I know it's easy to say I wont be using them again but I'm done with them for good.The problem with Halfords is they employ retards and then trust them to run their stores

[Dishevelled Den]

I'm glad that this threads been started as I'm really pi***d off at Halfords in Bracknell,I need to get my old radio/cassette out of my PFL and put in a used JVC unit. I bought the removal tools on Egay which seem to be useless, so I thought I'd nip into Halfords and get them to take the old unit out then buy the proper connector for the JVC then back home to finish off the job.It was early and there was only one customer in the store and of course only one staff member on the till and absolutely no other staff around.So I went and stood by the till hoping to get in the least an "I'll be with you in a moment" or because I was standing by her with the JVC in my hand she could have offered to call another member of staff,but no,she just carried on chatting away to the customer standing by the till who as it turned out was waiting to have a radio/cd fitted.She then turned away and pi***d off,again no "I'll be back in a moment" just Jack s**t, with that I stormed out of the place and I know it's easy to say I wont be using them again but I'm done with them for good.The problem with Halfords is they employ retards and then trust them to run their stores

In these cases Nitro I would always complain, in writing, to the store manager or the regional manager if that's the way they organise - don't accept poor service like this by walking away without telling them why.

Insofar as the 'tards are concerned, TB has the answer to that one.

[Kevin Wood]

Last time I went to Hellfrauds I was in Swindon. Battery died at the M4 services so limped into their car park, legged it into the store with the engine running, picked up a battery, then realised I didn't have any tools. Then I saw the sign "We'll fit it free". Sorted.

Gibbon comes out with his tool kit, looking worried. "According to our systems, this is a "challenging fit"".
Hmm. Two terminals and a clamp bolt on the bracket? We'll see.
He failed to use enough muscle to remove the first terminal "That's seized, mate".
Needless to say, I ended up changing the battery using his tools. 

[Seth]

Here's a good 'un ............
According to these mothers, the X25DT motor simply doesn't exist - TD owners beware!

[tgm147]

Halfords is a convenience store. They hire students and people willing to work for very little in return other than attitude and very little money. Do you 100% blame them for maybe being a bit quiet if they get talked to like they're morons all day? They're not fully trained mechanics. The guy that posted about the brake lines, a spotty student studying maths or something at the local college who has very little interest in cars but had taken what he can get has put two and two together and thought you meant a bleed kit. He's done his best to help there but got it wrong. Would take 10 seconds to explain you didn't mean a bleed kit, you meant the copper piping that runs under and around the car to the brakes. No need to think about popping a fuse or walking out. Cut them some slack.

If I went to a motorfactors and they behaved like that I'd be very worried!

[Entwood]

http://www.bbc.co.uk/news/business-18898765

[omega3000]

Here's a good 'un ............
According to these mothers, the X25DT motor simply doesn't exist - TD owners beware!

 


Not too bad service around here , guy offered to fit my wiper blades which i thought was jolly decent of him until he mentioned that will be £10 sir    No thanks mr halfrud 

[albitz]

Halfords is a convenience store. They hire students and people willing to work for very little in return other than attitude and very little money. Do you 100% blame them for maybe being a bit quiet if they get talked to like they're morons all day? They're not fully trained mechanics. The guy that posted about the brake lines, a spotty student studying maths or something at the local college who has very little interest in cars but had taken what he can get has put two and two together and thought you meant a bleed kit. He's done his best to help there but got it wrong. Would take 10 seconds to explain you didn't mean a bleed kit, you meant the copper piping that runs under and around the car to the brakes. No need to think about popping a fuse or walking out. Cut them some slack.

If I went to a motorfactors and they behaved like that I'd be very worried!

Yes I do blame them.Anyone who is emplyed should,within reason,do the job to the best of their ability and should take an interest in learning what they can about the subject while they are employed there.The level of pay doesnt really come into it imo.Its a matter of personal pride and development,and recognising that the world doesnt owe any of us a living.
He didnt offer me a brake bleeding kit.Just a packet with some plastic pipe in,and told me that was what I needed.
Having said all that,I asked a lad in a motor factors for valve grinding paste a few years back,and he looked at me as though I were speaking Swahili, so Halfords is by no means unique.

[Kevin Wood]

Like a lot of big stores, Halfrauds have got greedy and tried to sell everything from car parts to in car entertainment, toys, bikes, tents, etc. and at least 50% of the stuff in the store is total tat, as far as I can see. Then they try and add value with their maintenance depots and "fit it for you" services with staff who simply don't know what they are doing.

The result is that they can't support any of their product lines with any knowledge any more. If you want to buy a bike, go to a bike shop instead where you'll actually get some advice and after-sales service. For car parts, any motor factors will beat them on price, quality and probability of giving you the correct part. Ditto for camping gear, in car entertainment, etc.

They have just become somewhere to mope around while SWMBO is in the TKMaxx next door, and for the odd impulse purchase if you fail to remember the above, IMHO.

[Dishevelled Den]

Like a lot of big stores, Halfrauds have got greedy and tried to sell everything from car parts to in car entertainment, toys, bikes, tents, etc. and at least 50% of the stuff in the store is total tat, as far as I can see. Then they try and add value with their maintenance depots and "fit it for you" services with staff who simply don't know what they are doing.

The result is that they can't support any of their product lines with any knowledge any more. If you want to buy a bike, go to a bike shop instead where you'll actually get some advice and after-sales service. For car parts, any motor factors will beat them on price, quality and probability of giving you the correct part. Ditto for camping gear, in car entertainment, etc.

They have just become somewhere to mope around while SWMBO is in the TKMaxx next door, and for the odd impulse purchase if you fail to remember the above, IMHO.

Yes I would agree with that K - of course it shouldn't be at all surprising when one considers that, in today's world, retailing is considered to be next to Godliness (or whatever flavour of Being you prefer) and the message put out by these emporiums of plenty is that, as they are the personal representatives on this earth of that Deity, their word nor indeed any of their actions must be questioned in any way whatsoever. 

[GastronomicKleptomaniac]

One of my regulars is a very cute girl* who works for this lot. Or at least likes the uniform.

Can't argue with the Professional range of tools when they're on offer, either.

*sadly, to go with the uniform, also has comfortable shoes

[feeutfo]

What happened to the competition though...? There used to be a similar type company, green and white shop front, years ago now mind.