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[aaronjb]

I think you are better of dealing with your local motor factors

and it will be a bit cheaper as well

Go where the trade goes  Hellfords are DIY

I tried going to the only 'factors' open on a Saturday around here once - a GSF, I think.. "I need some 19mm water hose", "Ok, what's the registration number", "It's not a standard part, I just need hose off the reel", "Oh, we don't do that, we only sell things with a registration number to look parts up with".. Bah!

[feeutfo]

I think you are better of dealing with your local motor factors

and it will be a bit cheaper as well

Go where the trade goes  Hellfords are DIY

I tried going to the only 'factors' open on a Saturday around here once - a GSF, I think.. "I need some 19mm water hose", "Ok, what's the registration number", "It's not a standard part, I just need hose off the reel", "Oh, we don't do that, we only sell things with a registration number to look parts up with".. Bah!

Yes it's the British disease it seems to me.

[05omegav6]

What happened to the competition though...? There used to be a similar type company, green and white shop front, years ago now mind.

I believe they went bust, probably as a result of selling even worse tat think there used to be one in Crawley, don't recall seeing much of use in there

[Kevin Wood]

Les Smith, was it? Rings a bell somewhere...

[feeutfo]

Ah yes, good shout Kev. Could well have been.

[scimmy_man]

my local factors are no better,
last year while being served a set of pads, someone asked for a fanbelt for a clit, monkey could not find it in his book,
probably as he was looking under peugeot and he needed an alternator belt.

[Andy B]

my local factors are no better, ......

Neither are mine.
There's an Andrew Page just down the road from me and a few months back I went inside to the sales counter where I pressed the bell (which I knew worked ......... I could hear it) At the side of the counter is a window to an office with 3 members of staff answering the phone to the rest of Joe Public, all of them stayed put on their 4rses despite at least one of them making eye contact. I stood patiently waiting to be served ................ nothing doing!
In the end I tapped on the window & waived good bye & walked out! I guess AP won't be getting any further trade from me!

[feeutfo]

my local factors are no better, ......

Neither are mine.
There's an Andrew Page just down the road from me and a few months back I went inside to the sales counter where I pressed the bell (which I knew worked ......... I could hear it) At the side of the counter is a window to an office with 3 members of staff answering the phone to the rest of Joe Public, all of them stayed put on their 4rses despite at least one of them making eye contact. I stood patiently waiting to be served ................ nothing doing!
In the end I tapped on the window & waived good bye & walked out! I guess AP won't be getting any further trade from me!

similar t short here. Except I rang them from the counter while I waited. Established the parts where in stock, and arranged to pick them up....NOW! Ffs!

[Kendo1690]

I must admit I try not to use them as I find they seem to employ people that are not that knowledgable about the majority of items they sell,but occasionally I will use them when they have a 3 for 2 on autoglym products or in a real emergency ie.late Sunday afternoon...

[Kevin Wood]

Must admit Camberley Auto Factors around here are pretty good. Needed some MX5 disks and pads in a hurry last weekend and they sorted me out. Even gave me a trade card.

There's a local independent place in Alton who's good to. It's all down to the guy behind the counter. If (s)he knows what (S)he's doing it's fine. If they are clueless or not remotely motivated towards customer service it's a waste of time.

[omegod]

I don't go in with any expectations really, I usually know what I need beforehand, grab it, pay buttons with the trade card and leave. I haven't met a factor for years who can deal with me without the need for endless books and the bloody reg number.

Research berore ye go !! 

[bertie1.8vectra]

My mates wife went to halfords autocentre yesterday because her bonnet was stuck shut and me and her hubby where at work... they wanted £200 to open the bonnet because in their words we`ll have to cut the bonnet off and replace it with a new one off ford..... needless to say she said no and waited for me and her hubby to come home... It took us 25mins to open the bonnet without scratching or damaging the bonnet or any other parts..... her focus is booked in there for MOT this weekend... I suggested she cancel it and re-book it somewhere else......

[aaronjb]

Must admit Camberley Auto Factors around here are pretty good. Needed some MX5 disks and pads in a hurry last weekend and they sorted me out. Even gave me a trade card.

I always forget about them! Little bit of a trek (well, 20-30 mins away) but I see they're open saturday and sunday. Probably would have dug me out of the clag last time when I was desperately searching for that 19mm coolant hose, too!

[feeutfo]

Must admit Camberley Auto Factors around here are pretty good. Needed some MX5 disks and pads in a hurry last weekend and they sorted me out. Even gave me a trade card.

I always forget about them! Little bit of a trek (well, 20-30 mins away) but I see they're open saturday and sunday. Probably would have dug me out of the clag last time when I was desperately searching for that 19mm coolant hose, too!

There's Ine round the corner from my house. Rarely use them tbh.