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[albitz]

It appears that a programme named Live security platinum has just taken over one of our laptops. Wont allow user (administrator) to uninstall it,wont allow access to the security programmes (avg / malaware)etc. Wont allow access to any programmes at all from what I can see.
Can anyone advise on the best course of action please ?

[Murph]

Download 'Spyware S+D', install it, update it, and run it.
If that doesnt work download a program called 'Unlocker'. That will allow you to delete the program from the C drive.

Both are free from download.com.

[albitz]

Thanks Murph.
AVG is now running (at the 3rd attempt) so will see what happens with that.Have made a note of those two sites and will use them if required.

This is the culprit.A very dangerous bug which poses as a genuine security programme.
http://malwaretips.com/blogs/live-security-platinum-removal-guide/

[Murph]

They can be stubborn SOB's too, but the two programs above USUALLY do the trick.

I got rid of a similar one off a friends laptop with just Spybot yesterday.

NOTE - my first message should have read Spybot S+D.

[albitz]

Will let you know how it goes Murph.Thanks.

[BridgeyBoy]

If you get stuck, shut down and restart. When windows starts loading, keep hitting F8 key. This should give you an option to 'run windows in safe mode' or go to 'last known good configuration'. Try these, may give you the chance to blast with anti virus or anti malware before virus loads. Then stay off the 'special interest' sites 

[albitz]

Have shutdown and restarted in safe mode,now got AVG running.Will progress to blasting with antivirus etc. next.
"Special interest site" was researching side effects of a prescription drug.

[TheBoy]

Its not a 'bug' in the computer sense of the word.  It installed itself by user error .

I suspect you run as an Administratrive user on your machine? And if Vista or later, either disabled UAC, or happily click Yes to every prompt?

[dbug]

Albs - if Spybod don't clear it, try Malwarebytes Anti-Malware - free download - just type name into Google and download from publishers site.

 

[TheBoy]

Yup, another Malwarebytes (freebie, not paid version) user here. I tend to run it once a week.

[Auto Addict]

Yup, another Malwarebytes (freebie, not paid version) user here. I tend to run it once a week.

Just downloaded that and ran it - nothing.

Ran Norton 2012 Quick Scan - 29 tracking cookies.

[albitz]

Not my laptop,but the wifes.She has all sorts of security stuff on there which she runs regularily and is very circumspect indeed about opening links,following prompts etc. I was very surprised that out of the three of us in the house it was her who had it happen.
She simply did a google search on a prescription drug and clicked to go to one of the sites listed  as a search result. As soon as she got to the site,she had this thing appear on screen.
She thought she may have caught it early and managed to sort it last night,but today the laptop was running really slow,and she found that it wouldnt allow her to run any of her security software.
As I left for work she had been trying for hours to get rid of it with no joy so far.
She has AVG,SPYBOT,ADAWARE,MALWARE and various other security type programmes installed,but from what I can tell this programme prevents any of them from being opened,and wont allow access to the sites to get updates etc.

[Murph]

Download Unlocker.
Google the program that has infected you to find it's installation folder.
Browse to the folder, then right click on it - select Unlocker.
Unlocker will remove any protection on the folder and allow you to delete it.

Gotta be worth a go.

[albitz]

Will pass that on to swmbo Murph.Thanks again.

[cem_devecioglu]

this is another solution
http://www.anvisoft.com/wiki/how-to-remove-live-security-platinum.html
http://www.youtube.com/watch?v=Rv-7LJPqGP4

http://www.youtube.com/watch?v=s6C9x1Ko5H4
 
ps: seen the thread a bit late