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[pscocoa]

When it comes to IT I am a realist and do not complain everytime there is a hiccup and will stay cool till the IT dept fixes it.

But these last 12 months we get the bright sparks who outsource the IT support (and in our case it is quite a large undertaking) in the interests of cost saving - again I can go along with it to see how it goes.

Situation today is that we have to have taickets for everything (again in principle no problem) and whereas we had floaters who would fix your issue almost immediately that is all now gone.

Yesterday they upgraded my system to Windows 7 Enterprise (part of a wider company wide upgrade) and immediately I had problems and error messages - there are now important programmes I cannot access or carry out functions within - got my ticket as urgent yesterday and......
that is it although having sent several screen shots of the error messages the best they can do is to advise that it has been escalated and "we thank you for reaching out to IT support".

The problem is now 24 hours old but no feedback on when it will be addressed. Rather than jump up and down will just see how this pans out within normal course of events as they see it. Fortunately there are other things I have to do.

[cem_devecioglu]

When it comes to IT I am a realist and do not complain everytime there is a hiccup and will stay cool till the IT dept fixes it.

But these last 12 months we get the bright sparks who outsource the IT support (and in our case it is quite a large undertaking) in the interests of cost saving - again I can go along with it to see how it goes.

Situation today is that we have to have taickets for everything (again in principle no problem) and whereas we had floaters who would fix your issue almost immediately that is all now gone.

Yesterday they upgraded my system to Windows 7 Enterprise (part of a wider company wide upgrade) and immediately I had problems and error messages - there are now important programmes I cannot access or carry out functions within - got my ticket as urgent yesterday and......
that is it although having sent several screen shots of the error messages the best they can do is to advise that it has been escalated and "we thank you for reaching out to IT support".

The problem is now 24 hours old but no feedback on when it will be addressed. Rather than jump up and down will just see how this pans out within normal course of events as they see it. Fortunately there are other things I have to do.

discarding local IT support and outsourcing all is  nonsense.. prooved million times.. 
 
although managers claim this procedure to be cost effective, its definitely not.. and if time is money , you loose much more..
 
besides in govt sector behind the scenes there are high percentage comissions from the firms

[Varche]

Being a firm believer in sticking with older proven operating systems, I would ask was it necessary to upgrade to Windows 7 Enterprise.

Doesn't help with your frustration.

[mantahatch]

Sorry, realised I may have said to much so deleted it.

[Marks DTM Calib]

Interestingly, ours was internal and crap, those in the internal team were not hugely compitent and no standard installs (read tree different OS's) resulted in poor service.

Now part of the global IT and things are much better....so it can work

[pscocoa]

Things got worse in last few hours -our auditors were in and as usual wanted to go away with a usb stick of docs - not this time - usb access has been curtailed - so next stop Dropbox - an alert pops up - so we need to talk to our - Exceptions Team hey say speak to IT Security - who say it is the Exceptions Team - seems to be getting resolved but do I suspect some empire building going on here??

As regards my other issues - looks like they are going to replace my machine rather than tweak it - it was new on Saturday last...

[pscocoa]

The actual exchange - service centre is now in Paris apparently :

"Hi
Your access is authorised

You have to :
1/Ask auditor create or communicate: www.dropbox.com _ auditor name(name is free)

2/He give you  back the library name

3/Please communicate me back the library to allow only this url and not all dropbox
Window allowed   : 1 week

I wait your feed back to raise a change who will deliver the access shortly
Once granted you should continue to work
Rgds

De : Mr X

Envoyé : mardi 22 janvier 2013 14:00
À : Ms Y

Cc : Mr Z

Objet : RE: XRGENT:Access to www.dropbox.com

Escalation done

De : Mr X

Envoyé : mardi 22 janvier 2013 13:49
À : Ms Y; Internet Exceptions
Cc : Mr Z

Objet : RE: URGENT:Access to www.dropbox.com

I call you to analyse your request

Business justification as to why this access is required:

* * * AUTO GENERATED, DO NOT EDIT ANYTHING BELOW THIS LINE * * *
My system ip address:

[cem_devecioglu]

according to our managers, I must ask our db admin to give permissions, create tables, dump ,load dbs etc etc..
 
they dont know how many operations I do within hour on a db.. if I ask for everythings an hours job will take minimum a week
not permitting him to pee

[TheBoy]

Outsourcing can work, but often results in a poorer service, or more expensive, or both.

I'm the other side of the fence, technically, as my old company outsourced their IT, and TUPEd the staff, so in my case, same shit, different payslip.

[Taxi_Driver]

I used to work in IT as a contractor. The comp i worked for outsourced the IT dept. I was taken on by the outsource company still as a contractor.

It was a last ditch attempt by the comp to save money.....it really didnt work.....all that seemed to happen was then arguements between management of the comp and management of the outsource comp...Standard ticklets were on an 8hr fix SLA, before then there wasnt SLA's. The team leader spent all his time looking at how old tickets were getting and if they were getting close to the 8hr fix time.....to make his stats look good.....used to tell you to close them as fixed.....he would then 'fend' off the customers when they phoned to complain about the email they had received telling them their problem was fixed.

I left when i had an ultimatum from the outsource comp......were not going to renew your contract....but we will take you on as a permy.......and guess...........yep about half the pay as a contractor....

[doz]

I work for a very large world firm. IT department in India or that part of the world. Not uncommon for password resets to take over 7 days. Everybody just excepts it and carries on. It drives me mad

[Vamps]

I work for a very large world firm. IT department in India or that part of the world. Not uncommon for password resets to take over 7 days. Everybody just excepts it and carries on. It drives me mad

Bloomin heck, my blood boils if they take more that a few minutes.......