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[dbug]

I'm all sorted with the water pump QH for £17.86 delivered 

Glad you're sorted mate

[OmegaAnglesey]

Well I received the water pump today from buypartsby and I'm not sure whether or not to be disappointed or not due to receiving a different brand from what I ordered which was a QH pump but I've received a CD "Continental direct" pump 

[05omegav6]

I would be a bit miffed tbh depends on any price difference between the two. Be inclined to send it back for correct item/refund

[OmegaAnglesey]

I would be a bit miffed tbh depends on any price difference between the two. Be inclined to send it back for correct item/refund

was charged same price as advertised QH pump 
Most likely i'll send it back...

[RobG]

Need this

[dbug]

Agreed I'd send it back mate - goods supplied not as described or ordered   PITA though

[OmegaAnglesey]

Agreed I'd send it back mate - goods supplied not as described or ordered   PITA though

Don't think i'll be using these buypartsby again.

[OmegaAnglesey]

Can't find anywhere on their website to request a return and there's no answer on the phone number 

[tunnie]

Can't find anywhere on their website to request a return and there's no answer on the phone number 

You posted at 6, so probably shut?

[dbug]

Agreed I'd send it back mate - goods supplied not as described or ordered   PITA though

Don't think i'll be using these buypartsby again.

Personally I've never had a problem with them - but if they're any good they should resolve your complaint in order to  enhance their reputation - let us know their response

[OmegaAnglesey]

Can't find anywhere on their website to request a return and there's no answer on the phone number 

You posted at 6, so probably shut?

Fair point tunnie, I did call prior to the post i don't just hop on here that quick to share what's going on    ..I called 5:20pm ish and all it did was ring ring ring ring ring for like 4min so put phone down. But have found out a way to email them just in case i get the same response on the phone tomorrow..


Either way this pump is going back!.. Has this happened to anyone else and has anyone had any luck with this CD brand ?

[dbug]

The CD brand is in fact Contitech - their timimng belt kits are recommended on here - I've fitted 3 sets now with no issues whatsoever.  Believe all their kit (incl waterpumps) are made to OE standards, but have no practical experience of their waterpumps.

Their website - http://www.continental-direct.com/

[OmegaAnglesey]

Well i've never been so bloody frustraded (for a while anyway) Called them some 10-15 times trying to get an answer and eventually got someone and told them i was expecting a QH pump and they said "QH has gone into administration so you'd struggle to get any QH parts" and said "the CD continental pump is just as good if not better" and i've got to send the bloody thing back they dont do collections...

[OmegaAnglesey]

Its going to cost £7.45 (1st recorded) to return it its almost not bloody worth it

(£5.30 standard parcel royal mail)

[05omegav6]

QH went into administration in early Feb, so not news.

They should have told you that when you ordered it, assuming of course that you actually spoke to a real live person

Should also put summat on their website along lines of 'We do not guarantee to supply parts from a particular manufacturer, but can assure customers that any part supplied as an alternative is of at least the same quality' or some such gumpf