copied shamelessly from pistonheads bearing in mind this chap IS an insurance adjuster
LoonR1
12,371 posts
46 months
[report] [news] Thursday 16th August 2012
Again some good stuff mixed in with some bizarre comments.
You do not have the absolute right to force any insurer to repair your vehicle.
To keep Zeeky happy, the below is a statement of the norm in the market. There will be some slight differences between insurers, but these are not significant and won;t alter the below much.
A vehicle is considered a write off where the cost of repair is greater than 60% of the pre-accident value. This is because the insurer pays you out, takes ownership of your car and sells the salvage for c40% of the pre accident value, hence the 60% figure.
Whether a vehicle is written off or not is solely at the discretion of the insurer. You don't really have a say on this.
However, given you are the innocent victim of another driver's negligence (based on your OP) then the other drivers insurers may be more sympathetic to your plight. This will depend on the severity of damage, the ease of sourcing parts to repair your car and the pre-accident value. If the cost of repair is just over the 6-% then they may be willing to discuss it; if it's higher then there's no chance. Categoridation of write offs (google it) also complicates this as a Cat A or B will not be allowed to return to the road and you will not be able to retian salvage.
Some will now post about how they did XYZ and forced ABC to happen, please take this with a pinch of salt. Ditto with any comments around the FOS, they'll tell you to exhaust the complaints process, will probabyl take 9 months to rule on it anyway and if the figure is well in exces of 60% then will not rule in your favour.