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[raywilb]

I built an extension. started work on the 26th june . alls gone ok , the roof s been inspected by building control today & passed. the client has purchased a bi-fold door from B&Q. that was bought on the 30th june. the door size is 2095h x 1790w. so obviously brickwork has been built to accommodate this size. B&Q were asked to deliver the door by the client , only to be told the door is no longer available & although she has the paperwork & receipt of payment they claim they have no record to this. the manager also claims she has no claim against b&q. I,m bewildered by that claim. is he right

[henryd]

Shower of shite ,if it was paid for by credit card get the card company on the case

[MR MISTER]

No doubt there will be a clause in the small print that says something about 'availability' and a disclaimer. Bastids...I feel for you mate.
As an aside, I believe there may be something about this kind of shop on 'Your money their tricks' at 8 on BBC1.

EDIT: Sorry, it's a furniture store.

[Marks DTM Calib]

The contract is with the retailer and hence they need to sort it, a call to head office quoting a receipt number often does the trick

[Shackeng]

Also worth a call to Trading Standards or whatever they have re-named themselves.

[chrisgixer]

Trading standards?

Given tonight's programme Esta mentioned, which I'm sure came as no surprise to anyone, along with the blatant abuse of what minimal rules there are for traders, I wonder, along with the FSA, what are trading standards doing? Exactly?

[jonathanh]

check the small print but general position is :

b& Q entered into a contract to supply at a price

payment has been made so B&Q should deliver.  If they cannot then they can be held for consequential loss

consequential loss is money back or worse for them, cost of rewplacement goods.

suggest firm letter to head office settin timescales to resolve problems ( say 2 weeks for B&Q to suggest a solution)  at the end of two weeks, another letter saying " a further week or this goes to court, please respond"  followed by a small claims

the latter will probably galvanise action.  Unfortunately big business these days seems to rely on fobbing people off and not paying up.

[tigers_gonads]

check the small print but general position is :

b& Q entered into a contract to supply at a price

payment has been made so B&Q should deliver.  If they cannot then they can be held for consequential loss

consequential loss is money back or worse for them, cost of rewplacement goods.

suggest firm letter to head office settin timescales to resolve problems ( say 2 weeks for B&Q to suggest a solution)  at the end of two weeks, another letter saying " a further week or this goes to court, please respond"  followed by a small claims

the latter will probably galvanise action.  Unfortunately big business these days seems to rely on fobbing people off and not paying up.

Makes sense to me BUT make sure you send the letters via recorded delivery 
Looks better if it gets to court 

[MR MISTER]

Meanwhile.....winter comes, the extension is half built, Ray has moved on to another job........fickin mess all round.