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[Kate]

I was planning on exchanging my housing association home recently but cancelled as the lady I was swapping with said she was having second thoughts. In the meantime I found a more suitable property.

The lady I was exchanging with has ordered Talk Talk services to be switched on at my home on 28th August. This means my Sky services will be switched off. I rang Sky and they said they couldn't stop this, I had to ask my exchange partner to do it. I have tried but she is ignoring me.

Has anyone else had this problem?

How can I stop this happening? I tried ringing Talk Talk but I got this Indian lady who could hardly speak any English so she couldn't do anything.

Ofcom won't investigate individual cases.

Thanks for any advice.

[omega3000]

I bet Tunnie would sort it out 

[Lizzie_Zoom]

I was planning on exchanging my housing association home recently but cancelled as the lady I was swapping with said she was having second thoughts. In the meantime I found a more suitable property.

The lady I was exchanging with has ordered Talk Talk services to be switched on at my home on 28th August. This means my Sky services will be switched off. I rang Sky and they said they couldn't stop this, I had to ask my exchange partner to do it. I have tried but she is ignoring me.

Has anyone else had this problem?

How can I stop this happening? I tried ringing Talk Talk but I got this Indian lady who could hardly speak any English so she couldn't do anything.

Ofcom won't investigate individual cases.

Thanks for any advice.

I do not understand why Sky would not take instructions from you as you are their customer, not the exchange lady. Write to them and instruct them in writing to maintain the service to your address and continue with the current contractual arrangement.  Another party can never stop the contract you have with Sky, and it takes your agreement. Make it clear to Sky, if they do not continue their contractual arrangement with you, their customer, they will be deemed to have failed to honour that contract and you will cease to pay for their services.

As for Talktalk, they are a bunch of wasters and I recommend you have nothing to do with them as they are not your problem; their customer is your ex-exchange lady.

Sky currently are in a war for business, so they are unlikely to let you go when you do not want to.  Threaten them with going to Virgin; I would be surprised if they do not react very quickly to resolve this nonsense! In fact their Resolution Department are the guys to speak to

[Kevin Wood]

Indeed, nobody can affect your package with Sky, but anyone can phone the wholesaler (BT) and get you cut off, unfortunately. I had the same problem when I last moved house. BT processed the previous residents' disconnection after they'd connected my service.

It worked great for a couple of days, then nothing, and about 2 weeks delay while BT bickered with everyone else before connecting it again. 

Yes, you'd think a cage of baboons could do a better job, but we are where we are.

Not much you can do until you get cut off. Then you've got to whinge at Sky, who'll send you to BT, who'll send you to Sky, who'll send....

[Kate]

Yes Sky said they couldn't stop it. I was very firm in telling them that I didn't want disconnecting but they insisted that they could do nothing about it.

It seems a bit mad to me. That means that if you have an argument with a neighbour for example, they could go online and have all your broadband and phone disconnected, and there's nothing you could do about it?

[Lizzie_Zoom]

Yes Sky said they couldn't stop it. I was very firm in telling them that I didn't want disconnecting but they insisted that they could do nothing about it.

It seems a bit mad to me. That means that if you have an argument with a neighbour for example, they could go online and have all your broadband and phone disconnected, and there's nothing you could do about it?

As I said Kate, speak to the Sky Resolution Team and TELL them what you want and state clearly what WILL happen with their contract with you if they do nothing.  Watch them jump!!

[Kevin Wood]

It seems a bit mad to me. That means that if you have an argument with a neighbour for example, they could go online and have all your broadband and phone disconnected, and there's nothing you could do about it?

Well, they'd have to set up a contract with a provider and, quite possibly, pay them money before anything would happen, but it seems that by the time instructions get down to BT there's no possibility to check that what's happening actually makes any sense.

The suppliers also have to pay for services they call on BT wholesale for, so "wait and see" will always be their first line when anything is reported.

[Kate]

The Ofcom website:

http://consumers.ofcom.org.uk/tell-us/telecoms/changing-provider/

[Lizzie_Zoom]

The Ofcom website:

http://consumers.ofcom.org.uk/tell-us/telecoms/changing-provider/

Exactly Kate, they state:

Slamming 
If you think you have been switched to a new provider without your knowledge or consent, contact your old provider and ask that they transfer your service back as soon as possible.
You should also contact the provider who has taken over your service and tell them you did not agree to the transfer. 
Explain the circumstances and ask them to investigate this for you. 
If this does not resolve your problem, follow the process in the side box. 
Attempted Slamming 
If you think someone is attempting to switch you to a new provider without your knowledge or consent, ask your current provider to cancel the order. 
This should be possible up to 24 hours before the transfer is due to take place. You should also tell the provider who is trying to take over your service that you wish to cancel. 
If this does not resolve your problem, follow the process in the side box. 

The highlighted section says it all.  Just pick up that phone and moan your head off at the SKY Resolution Team!!

[Kate]

Yes I'm going to give them a call again tomorrow.

[AndyRoid]

While you are on the phone to the useless c***s, tell them that if they break the contract then you will do to them what they do to the customer by instigating legal action.

Also tell them (at the end) that you recorded the call just like they do, they will s**t themselves and go on the defensive immediately.
I have no idea why they react the way they do when you tell them you are also recording the call, but after that you will find all of a sudden they seem to get it right first time.

Note that when you tell them you are recording, they will tell you straight away you are breaking the law.
I can tell you from first hand experience however that it is perfectly legal for anyone to record their own personal phone calls, you simply can't use that recording against the other party in any legal action should it go to court (but they don't know that).

[bigegg]

While you are on the phone to the useless c***s, tell them that if they break the contract then you will do to them what they do to the customer by instigating legal action.

Also tell them (at the end) that you recorded the call just like they do, they will s**t themselves and go on the defensive immediately.
I have no idea why they react the way they do when you tell them you are also recording the call, but after that you will find all of a sudden they seem to get it right first time.

Note that when you tell them you are recording, they will tell you straight away you are breaking the law.
I can tell you from first hand experience however that it is perfectly legal for anyone to record their own personal phone calls, you simply can't use that recording against the other party in any legal action should it go to court (but they don't know that).

That's only *partly* true.

You can enter a transcript of the conversation as evidence - and if they deny it, *then* you can ask permission of the judge to allow playing of the original.

Also - "calls may be recorded" works both ways.
The word "may" gives permission, not possibility ("can")

[Sir Tigger KC]

Slamming!    Now there's a completely new concept to me!! I've obviously led a sheltered life!! 

[Kate]

Slamming!    Now there's a completely new concept to me!! I've obviously led a sheltered life!! 

I'd never heard of it either.

Thanks for all the advice.

[tunnie]

Lots of Sky threads recently 

As above, not a lot Sky can do here as its the broadband line. Sky like all others just run off BT's - So anyone can ring up and get things changed.

As Kevin says, when ever Sky wants to sort your broadband, we just ask BT to do it