Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Kate]

Thanks for explaining Tunnie.

Will Sky cut my TV service off too?

[tunnie]

Thanks for explaining Tunnie.

Will Sky cut my TV service off too?

No that is separate, that is tied to you and you alone as it all runs off BSkyB kit. The phone is different as we run over BT's setup, as others have explain above though, ring them up and tell them the situation and if it does stop working then you will most likey move anyway, although are you locked into a contract?

Option B is to connect using TalkTalk and use the net for free until new person paying stops 

[Lazydocker]

You've all missed the point... Sky can stop this...

If you think someone is attempting to switch you to a new provider without your knowledge or consent, ask your current provider to cancel the order. 
This should be possible up to 24 hours before the transfer is due to take place. You should also tell the provider who is trying to take over your service that you wish to cancel. 

 

[Lizzie_Zoom]

You've all missed the point... Sky can stop this...

If you think someone is attempting to switch you to a new provider without your knowledge or consent, ask your current provider to cancel the order. 
This should be possible up to 24 hours before the transfer is due to take place. You should also tell the provider who is trying to take over your service that you wish to cancel. 

 

That is what I have been saying LD all along since my first post on this thread

All Kate has to do is be very firm on this and tell SKY what they MUST do

[Broomies Mate]

Threatening to cancel the contract when it has already (on their system) been ended will get you the grand total of naff all! 

Forget the threats, just get back on the phone and explain the situation again!  Someone at Sky will have more than a single brain cell and work out that an error has been made (all be it, not by them).

What YOU need to work out is HOW someone else was able to terminate YOUR contract without YOUR authorisation. 

I'm only second guessing, but I believe you have authorised the cancellation, and as the telephone line switch-over has been actioned, Sky are unable to do much without the 'Exhchange'ee' doing something.

If it were me, I'd be playing dumb, saying a lot of sorry's and hoping someone comes to my help!

[Lazydocker]

You've all missed the point... Sky can stop this...

If you think someone is attempting to switch you to a new provider without your knowledge or consent, ask your current provider to cancel the order. 
This should be possible up to 24 hours before the transfer is due to take place. You should also tell the provider who is trying to take over your service that you wish to cancel. 

 

That is what I have been saying LD all along since my first post on this thread

All Kate has to do is be very firm on this and tell SKY what they MUST do

I know Lizzie

[Kate]

I did ring and explain what the problem was but they seemed to think there was nothing that could be done.

I'm going to contact them again tomorrow.

I knew nothing about this problem until I got a letter from Sky saying 'sorry you are leaving'

I didn't contact Sky or Talk Talk or anyone, for that matter, the letter just arrived saying I was leaving Sky.

[Kate]

I'll keep hassling them until it's sorted.

[Kevin Wood]

I did ring and explain what the problem was but they seemed to think there was nothing that could be done no standard answer on the computer they could fob me off with.

Fixed.

Frankly, if they cut you off now, I'd let it rest for a month or two then join again with an introductory offer.

[Sir Tigger KC]

Just give up having a TV Kate. It's very liberating!! 

[Kate]

Just give up having a TV Kate. It's very liberating!! 

OMG I'm a TV addict!

[Lizzie_Zoom]

I'll keep hassling them until it's sorted.

That's the way us girls must do it!

Give them right earache until they see how stupid SKY are!

[Sir Tigger KC]

Nag nag nag!!!! and you'll get your way in the end!!!!! 

[SandBoy]

Normally these "sorry you are leaving" letters also say "it's not to late to change your mind".
I agree what others have said,if you havn't cancelled the contract,then surely they (SKY) or someone there has cocked up!
Otherwise every one that has a grudge against someone could do serious damage!