No aplologies were offered,just a take it or leave attitude,so I told them to stick it where the sun don't shine and went home and that was the last time I ever entered an airport and I have absolutely no plans to ever fly again regardless of which ever airline it may be.
I have a lot of empathy with that. I only fly when there really is no alternative. It's not just the airline, or even the actual flying process, it's getting to the airport, being shovelled around (yes, even in 1st Class), waiting around, delays, lost baggage, airports not being where you actually need to get to, even a short hop flight to somewhere in Western Europe can take almost a whole day.
I was leaving from London on the day that Terminal 5 opened. Who remembers that ? 26 hours to get to Milan, and without bags. This was BA. And everyone lied their socks of, BA Staff, Airport Staff everyone lied about the problem. I didn't fly for some years after, and certainly not BA. Western Europe ? I drive. Make time, plan it, relax do some shopping without worrying about getting stuff back, no lost bags as they are in the car. And often it is actually quicker.