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[omega3000]

I rang virgin last month for my dad as he's not happy with the price of the package , so they told me they would give him the package he wanted at a cheaper rate that matched talk talk . Bloke said phone back on todays date which i did and they refuse to give him the deal they promised  Told them my dads going with talk talk for half the money .
The woman on the phone said oh yes but we have the fastest broadband of all and i said thats ok he dont use the internet 

[Plomien]

I would demand a manager or put a formal complaint in. biggest problem with virgin is they record all calls only certain ones so its your word against theirs.
Always worth getting the name and make sure a note is on the account, check by calling back an hour later.

[TheBoy]

If a company treats you like that, move. Simples.

[pscocoa]

I rang virgin last month for my dad as he's not happy with the price of the package , so they told me they would give him the package he wanted at a cheaper rate that matched talk talk . Bloke said phone back on todays date which i did and they refuse to give him the deal they promised  Told them my dads going with talk talk for half the money .
The woman on the phone said oh yes but we have the fastest broadband of all and i said thats ok he dont use the internet 

Ask complaints department to retrieve the voice recording and take it from there

[TheBoy]

I rang virgin last month for my dad as he's not happy with the price of the package , so they told me they would give him the package he wanted at a cheaper rate that matched talk talk . Bloke said phone back on todays date which i did and they refuse to give him the deal they promised  Told them my dads going with talk talk for half the money .
The woman on the phone said oh yes but we have the fastest broadband of all and i said thats ok he dont use the internet 

Ask complaints department to retrieve the voice recording and take it from there

I think once they've heard it, they will conveniently "lose the recording" or say it wasn't recorded. Much like my battle with the lying 'tards at eurotunnel...

[omega3000]

My thoughts were to complain but because of their incompetence they will lose a customer so their loss  Oh and they pointed out that if he cancelled before the end of the contract a £100 fee was payable  Just got to wait 3 months for the contract to lapse 

[steve6367]

I'm having that problem with Vodafone - the recording of the call that would clear up my dispute 'is not available' :-(

[bored bigyin54]

If a company treats you like that, move. Simples.

[dbug]

I rang virgin last month for my dad as he's not happy with the price of the package , so they told me they would give him the package he wanted at a cheaper rate that matched talk talk . Bloke said phone back on todays date which i did and they refuse to give him the deal they promised  Told them my dads going with talk talk for half the money .
The woman on the phone said oh yes but we have the fastest broadband of all and i said thats ok he dont use the internet 

Ask complaints department to retrieve the voice recording and take it from there

I think once they've heard it, they will conveniently "lose the recording" or say it wasn't recorded. Much like my battle with the lying 'tards at eurotunnel...

Not always - following my complaint Direct line found the recording of my conversation, upheld my complaint and fired the "Customer Sevices" guy involved

[martin42]

Or record the conversation on your phone and save it to laptop for future reference,surprising how many companies dont like you doing it more so the csa lol

[Gaffers]

Or record the conversation on your phone and save it to laptop for future reference,surprising how many companies dont like you doing it more so the csa lol

Yup, I record everything.  You could call their bluff and say you have a recording and you suggest that they listen to it in order to understand the complaint.  Then watch them squirm

[chrisgixer]

I have recorded them in the past. They really don't like it.

[omega3000]

There was something along the lines of that they can tell you its illegal for you to record them but they can record you 
Anyway just been on to the complaints dept and they are investigating 

[tunnie]

I've found them quite good for the flat, I was paying £45/m for 15m internet and basic TV pack.

Got a call out of the blue saying would I like 30m internet pipe, basic tv pack and a free phone line with no rental charge for £40/m?

Have to say though, their TiVo's boxes are complete & utter crap! I only went with them for faster internet and were cheaper than BT.

Now though, will be jumping ship to BT at the new place. Kinda have to as there is no Virgin cable 

[Gaffers]

There was something along the lines of that they can tell you its illegal for you to record them but they can record you 
Anyway just been on to the complaints dept and they are investigating 

It is perfectly legal if you tell them, but it is debatable if you even have to tell them, legally.  Although when it comes to court you can only initially file a transcript of the conversation.  Should the other side dispute the transcript the original recording becomes admissible as evidence (from a friend and legal eagle's own words )