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Author Topic: Costco/broken tool  (Read 6626 times)

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omegod

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Costco/broken tool
« on: 13 October 2013, 14:37:16 »

I bought a Socket set from Costco about 5 yrs ago made by "Crescent" to be honest it's been bloody brilliant and the wrench and socket quality is superb, sadly the 3/8 ratchet went kaput yesterday when the direction switch fell apart. I recalled it had a lifetime guarantee when I bought it but obviously have no receipt. Being a tightarse I phoned them and enquire how I go about getting it fixed and they want me to bring in the whole set, possibly a problem as there are numerous lost sockets, snapped extensions etc but I will get what I have together and take it in, best case they send it away to be fixed, worst case they refund it and I buy the lovely craftsman set they now stock. 
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Sir Tigger KC

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Re: Costco/broken tool
« Reply #1 on: 13 October 2013, 16:41:47 »

If you don't try....... Good Luck!!!!  ;)  :y
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Webby the Bear

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Re: Costco/broken tool
« Reply #2 on: 13 October 2013, 16:59:54 »

Are they aware you don't have a receipt mate? Companies usually don't do anything without the receipt. I know when I went and got replacement sockets from hellfrauds, even though the socket had Halfords stamped on it and all their sockets and sets are life guaranteed  ::) they still wanted the receipt
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omegod

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Re: Costco/broken tool
« Reply #3 on: 13 October 2013, 17:46:28 »

They can track it through the membership. Halfords didnt care when I changed a breaker bar a couple of weeks ago without a receipt, depends on who's working I guess ::)
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Webby the Bear

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Re: Costco/broken tool
« Reply #4 on: 13 October 2013, 18:03:42 »

They can track it through the membership. Halfords didnt care when I changed a breaker bar a couple of weeks ago without a receipt, depends on who's working I guess ::)

That's the thing isn't it. some will help and some will be adamant you need the receipt  ::)
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Andy B

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Re: Costco/broken tool
« Reply #5 on: 13 October 2013, 18:21:32 »

They can track it through the membership. Halfords didnt care when I changed a breaker bar a couple of weeks ago without a receipt, depends on who's working I guess ::)

That's the thing isn't it. some will help and some will be adamant you need the receipt  ::)

I exchanged an electrical item at Costco with no receipt, they know where & when you bought via their records.  :y
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Sir Tigger KC

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Re: Costco/broken tool
« Reply #6 on: 13 October 2013, 20:41:58 »

I like Costco!  :y But not everything is cheap there.  :-\

I think they make a lot of money from people who just assume that everything there is cheap!!  :-\
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Andy B

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Re: Costco/broken tool
« Reply #7 on: 13 October 2013, 21:09:14 »

I like Costco!  :y But not everything is cheap there.  :-\

I think they make a lot of money from people who just assume that everything there is cheap!!  :-\

I agree that not all there stuff is cheap/inexpensive, but on the other hand, they don't sell cheap crap, most is good value for money eg meat  ..... the beef is excellent.  :y
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Sir Tigger KC

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Re: Costco/broken tool
« Reply #8 on: 13 October 2013, 22:01:23 »

Agreed!  :y
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Marks DTM Calib

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Re: Costco/broken tool
« Reply #9 on: 14 October 2013, 08:39:45 »

I bought a Socket set from Costco about 5 yrs ago made by "Crescent" to be honest it's been bloody brilliant and the wrench and socket quality is superb, sadly the 3/8 ratchet went kaput yesterday when the direction switch fell apart. I recalled it had a lifetime guarantee when I bought it but obviously have no receipt. Being a tightarse I phoned them and enquire how I go about getting it fixed and they want me to bring in the whole set, possibly a problem as there are numerous lost sockets, snapped extensions etc but I will get what I have together and take it in, best case they send it away to be fixed, worst case they refund it and I buy the lovely craftsman set they now stock.

 ;D ;D ;D ;D
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TheBoy

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Re: Costco/broken tool
« Reply #10 on: 14 October 2013, 17:23:00 »

I think you'll find Costco will just refund the original price.

Their tools ain't too bad for the money. But most of it is American, where a lot of tools tend to be better than a lot of the chinese shite our stores stock. They're no always the cheapest, but the quality and aftersales I've always found to be excellent...   ...if you are prepared to go in to get stuff sorted.

Some stores are better than others. MK have been fantastic in sorting out what I've bought, following my little incident. The Cov store were rather hopeless


I'm with Andy B on meat. Their sirloin is fan-frakkin-tastic. Probably the best steak I've ever eaten, even after being frozen.
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chrisgixer

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Re: Costco/broken tool
« Reply #11 on: 14 October 2013, 18:19:41 »

Steak you say. Hmmm...
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TheBoy

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Re: Costco/broken tool
« Reply #12 on: 14 October 2013, 19:00:23 »

Steak you say. Hmmm...
Honestly, some of the best steak I've ever had. Was about £50 (was on offer), she cut into 18 great bit fat slabs of cow, and froze 'em.

She grills them to a old school medium/well (so a modern cremated), so its cooked all the way through, and it melts in ya cakehole. Served up with chips, peas and onion rings.

Fan-friggin-tastic.


Somehow, my pizza looks piss poor now :(
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Andy B

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Re: Costco/broken tool
« Reply #13 on: 14 October 2013, 20:21:42 »

.....

She grills them to a old school medium/well (so a modern cremated), so its cooked all the way through,  ........

Heathen!!  ???  ??? You might as well cook some Tesco/(The - for Scousers  ::)) Asda/other supermarket value steak if you're going to cook incinerate it like that  ;) ;)

Steak should have at least some pink in the middle  :y  :y
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albitz

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Re: Costco/broken tool
« Reply #14 on: 14 October 2013, 20:28:21 »

.....

She grills them to a old school medium/well (so a modern cremated), so its cooked all the way through,  ........

Heathen!!  ???  ??? You might as well cook some Tesco/(The - for Scousers  ::)) Asda/other supermarket value steak if you're going to cook incinerate it like that  ;) ;)

Steak should have at least some pink in the middle  :y  :y
[/highlight]

Not for me it shouldn't. As Elvis once said "I want a meal,not a pet".  ;D
Rare meat tastes of blood.Disgusting imo.
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