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Author Topic: Potential 'Microsoft' scam?  (Read 6413 times)

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05omegav6

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Re: Potential 'Microsoft' scam?
« Reply #30 on: 10 December 2013, 20:01:23 »
Computer is an HP touch smart IQ525. suffered a hard drive failure about 19 months ago.

Was rebuilt with Windows8 and a 2TB hard drive.

Has had today...

1. Deleted both Google Chrome and CCleaner as neither were installed yesterday.
2. Full Avast scan, nothing found.
3. Malwarebytes quick scan... 11 items found and deleted.
4. Malwarebytes full scan... nothing found.
5. Restarted in safe mode.
6. Malwarebytes full scan... nothing found.

Have found the original Windows 8 discs. So removing and reinstalling it should be straight forward enough, I guess :-\

Alternative is to get in touch with the people who rebuilt it  :-\
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Gaffers

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Re: Potential 'Microsoft' scam?
« Reply #31 on: 10 December 2013, 20:07:03 »
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malcy_p

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Re: Potential 'Microsoft' scam?
« Reply #32 on: 10 December 2013, 20:13:14 »
Backup the user data (usually c:\users\%username%) and then use the HP system restore disks to rebuild the system to factory-fresh status.

I used to work for the HP Primary Storage Team as a third line infrastructure contractor - their kit is good quality and Windows should go back on without any driver issues if you have the HP install media.

Stick it in and follow the instructions - but make sure that you delete the existing data partition. When Windows asks you where you want to install windows, look at the bottom and delete, re-create and then format the data partiton. The system reserved one can also be wiped, Windows re-creates this automatically.

Good luck!  :)
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05omegav6

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Re: Potential 'Microsoft' scam?
« Reply #33 on: 10 December 2013, 20:19:22 »
Quote from: Guffer on 10 December 2013, 20:07:03
*Sigh*

http://www.dslreports.com/forum/remark,6347364~root=security,1~mode=flat
That went straight over my head :-[

Computer no longer has an HP operating system to the best of my knowledge, only Windows 8 :-\
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malcy_p

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Re: Potential 'Microsoft' scam?
« Reply #34 on: 10 December 2013, 20:23:34 »
Quote from: Guffer on 10 December 2013, 20:07:03
*Sigh*

http://www.dslreports.com/forum/remark,6347364~root=security,1~mode=flat

**Double sigh**

You were talking about RATs (remote access tools) and this link is about Rootkits... not the same thing. Besides, booting from a Windows CD/DVD will bring up a clean system.

http://en.wikipedia.org/wiki/Rootkit#Removal
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malcy_p

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Re: Potential 'Microsoft' scam?
« Reply #35 on: 10 December 2013, 20:24:25 »
Quote from: ex taxi al on 10 December 2013, 20:19:22
Computer no longer has an HP operating system to the best of my knowledge, only Windows 8 :-\

Do you have the HP branded Windows/System restore disks?
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TheBoy

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Re: Potential 'Microsoft' scam?
« Reply #36 on: 10 December 2013, 20:29:21 »
Very common scam, esp if you make it on to suckers lists. I know even (usually) switched on people get hit by this scam, God knows why.
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Re: Potential 'Microsoft' scam?
« Reply #37 on: 10 December 2013, 20:30:50 »
Quote from: malcy_p on 10 December 2013, 20:23:34
Quote from: Guffer on 10 December 2013, 20:07:03
*Sigh*

http://www.dslreports.com/forum/remark,6347364~root=security,1~mode=flat

**Double sigh**

You were talking about RATs (remote access tools) and this link is about Rootkits... not the same thing. Besides, booting from a Windows CD/DVD will bring up a clean system.

http://en.wikipedia.org/wiki/Rootkit#Removal

same principle applies to rats and rootkits as both can be kept in areas that fdisk and formatting will not touch. These areas are slso untouched by deleting partitions.

But what do I know about this subject against a relible resource such as Wikipedia. .... ::)
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05omegav6

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Re: Potential 'Microsoft' scam?
« Reply #38 on: 10 December 2013, 20:40:23 »
No, only the Windows 8 ones...
In the system summary,
 
OS Name.    Microsoft Windoiws 8 Pro.
Version.       6.2.9200 build 9200.
System Manufacturer. HP Pavilion.

No mention of HP anywhere else in the summary :-\
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Re: Potential 'Microsoft' scam?
« Reply #39 on: 10 December 2013, 20:52:50 »
Quote from: ex taxi al on 10 December 2013, 20:40:23
No, only the Windows 8 ones...
In the system summary,
 
OS Name.    Microsoft Windoiws 8 Pro.
Version.       6.2.9200 build 9200.
System Manufacturer. HP Pavilion.

No mention of HP anywhere else in the summary :-\

can you bring it around here tomorrow? I could use a break from the monotony that is moving house .
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05omegav6

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Re: Potential 'Microsoft' scam?
« Reply #40 on: 10 December 2013, 20:59:33 »
I would send a pm but your in box is full ::)
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Gaffers

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Re: Potential 'Microsoft' scam?
« Reply #41 on: 10 December 2013, 21:04:33 »
Quote from: ex taxi al on 10 December 2013, 20:59:33
I would send a pm but your in box is full ::)

oops!

Blame that TuBy fella, keeps pestering me to get his hands on my turf :-X
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dbug

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Re: Potential 'Microsoft' scam?
« Reply #42 on: 10 December 2013, 21:05:47 »
Low level format disk (should clear ALL the hard drive - but will take time), repartition, reformat and reinstall Win8 from your HP "recovery" disks.

However, being sensible, suggest adequate to wipe partitions, repartition, reformat and reinstall operating system. :y
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TheBoy

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Re: Potential 'Microsoft' scam?
« Reply #43 on: 10 December 2013, 21:19:01 »
Quote from: dbug on 10 December 2013, 21:05:47
Low level format disk (should clear ALL the hard drive - but will take time), repartition, reformat and reinstall Win8 from your HP "recovery" disks.

However, being sensible, suggest adequate to wipe partitions, repartition, reformat and reinstall operating system. :y
Can't Low Level Format a modern drive without specialist equipment ;). A normal full format should suffice. TBH, a quick format would as well, seeing as data would get overwritten before being referenced in the MFT
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Re: Potential 'Microsoft' scam?
« Reply #44 on: 10 December 2013, 21:24:48 »
i had two of these calls this week, told them to f***off.  ;D
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