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[Stemo]

But get it backed up onto another device quickly, those cards have been known to just empty themselves.

[Mr.OmegaMan]

Just got off the phone with TESCO and they are awful. You'd expect them to take it back and replace/fix it.... But oh no i've gotta call Asus up and do it through them. Hopeless.

Amazon/Apple Come to mind, They are so easy to deal with when you have problems.

But get it backed up onto another device quickly, those cards have been known to just empty themselves.

Will do

[Stemo]

Just got off the phone with TESCO and they are awful. You'd expect them to take it back and replace/fix it.... But oh no i've gotta call Asus up and do it through them. Hopeless.

Amazon/Apple Come to mind, They are so easy to deal with when you have problems.

But get it backed up onto another device quickly, those cards have been known to just empty themselves.

Will do

If they sold it to you, they have got to deal with it. Threaten them with trading standards. It should be replaced with a new one.

[AndyRoid]

What do you want to back up?

Apps, Date, Pictures.. Pretty much everything ..

Use either SuperBackupor MyPhoneExplorer

Job done!

[Entwood]

Just got off the phone with TESCO and they are awful. You'd expect them to take it back and replace/fix it.... But oh no i've gotta call Asus up and do it through them. Hopeless.

Amazon/Apple Come to mind, They are so easy to deal with when you have problems.

But get it backed up onto another device quickly, those cards have been known to just empty themselves.

Will do

If they sold it to you, they have got to deal with it. Threaten them with trading standards. It should be replaced with a new one.

as STEMO says .. Sale of Goods Act .. the SELLER is responsible and cannot pass it back to the manufacturer. If they refuse then Trading Standards is your next phone call .. whilst stood in front of the manager at a full checkout ... 

[Mr.OmegaMan]

Thanks for the advice chaps 

I have been in contact again on the phone and that live text chat. I'm getting somewhere now, The manager is giving me a call tomorrow to confirm the return or something 

Apparently the person who told me that i need to contact the company who makes the device was wrong to say that (no sh*t Sherlock) and they will look into it. 

It was bought online 25/12/2013 so its not even 2 months old, Fair enough for me to contact Asus if it was 12+ months.

[Mr.OmegaMan]

What do you want to back up?

Apps, Date, Pictures.. Pretty much everything ..

Use either SuperBackupor MyPhoneExplorer

Job done!

Only problem with them if i understand correctly i would need a internet connection to download them, I could download on the computer and transfer via the SD card i suppose, But i have backed it up now i'm sure. Thanks anyway mate, I'll get them for the next one 

[Mr.OmegaMan]

I'm getting it replaced and was given two options...

Option One: Take the faulty device to a Tesco store of my choice and swap it in-store.

Option Two: Home delivery, New device arrives and at the same time hand over the faulty device.

I went for option one and selected a store and was given an order number to give to that store along with the original order number, All well and good, Finally.... Got this sorted...

Oh BUT hang on, The person on the phone a woman called "DOT" said the delivery address for the replacement tablet isn't at the selected Tesco store but my Home address... So now they have no idea if I'm getting it delivered to me or the store... Getting another call tomorrow.... Oh Joy!

............Every Little Helps 

[Mr.OmegaMan]

What the hell is going on with Tesco!!!! 

Had this email today..

Dear *** ****,

Further to my voicemail yesterday with a direct contact number for our Customer Care Team, I can see you have spoken to a colleague of mine today and she has replaced the item for you.

I regret to inform you that the replacement order has been cancelled. As previously advised by a number of my colleagues this issue has to be dealt with directly through our Technical Support Team and Asus.

If you visit the Asus website below you will find a form which can be filled out to claim on your warranty, Asus will then arrange to have the item collected and repaired.

Please accept my sincere apologies for the inconvenience this has caused. If you would like to discuss this further please do not hesitate to contact me on 0800 028 2353.

Please visit https://eu-rma.asus.com/pickup_europe/pickup.aspx?country=uk to complete your Asus repair claim.

Kind regards

C*** M****
Tesco Direct Customer Service

I never received a voice mail!!! And this person is the only one of his colleagues that thinks I have to contact Asus!!!

[Entwood]

Call the number and ask him which part of the Sale of Goods Act 1979, Part 5A, paras 48A & 48B he thinks don't apply to ASDA as the SELLER of the goods. Inform him that trading standards will be informed of his answer.



http://www.legislation.gov.uk/ukpga/1979/54

You may also quote the Library of the House of Commons ..

www.parliament.uk/briefing-papers/sn02239.pdf‎

"However, if a good has an inherent fault, the retailer cannot evade responsibility by simply referring the consumer to a manufacturer’s guarantee. A guarantee does not replace or limit a customer’s statutory rights. Consumers are entitled to rely on the remedies available to them under sale of goods legislation rather than their rights under a guarantee if they wish."

"The SGA 1979 imposes strict liability on the seller; therefore the seller is legally required to assist the consumer if there is a defect with the product."

[Mr.OmegaMan]

Thanks mate i'll try that as well. 

I can say for sure I do not recommended Tesco Direct.

[Kevin Wood]

Call the number and ask him which part of the Sale of Goods Act 1979, Part 5A, paras 48A & 48B he thinks don't apply to ASDA

Or even Tesco. 

But still as valid.. Who'd have thought their real speciality is in selling carrots.

[Entwood]

Call the number and ask him which part of the Sale of Goods Act 1979, Part 5A, paras 48A & 48B he thinks don't apply to ASDA

Or even Tesco. 

But still as valid.. Who'd have thought their real speciality is in selling carrots.

oops .. sorry ....  mixed up the supermarkets a tad !!!

[TheBoy]

To clarify the SoG Act, yes that is with the retailer, *BUT* they are perfectly entitled by law to use the manufacturer to provide support. The responsibility remains with the retailer though.

Tesco are not breaking any laws by doing so. In fact, they are just like virtually every other company out there (Amazon included, Mr Omegaman) - if you bought a washing machine from Asda, you'd expect an Indeshite technician to knock on your door, not some idiot dressed in green and black, stinking of cabbages?

[Stemo]

To clarify the SoG Act, yes that is with the retailer, *BUT* they are perfectly entitled by law to use the manufacturer to provide support. The responsibility remains with the retailer though.

Tesco are not breaking any laws by doing so. In fact, they are just like virtually every other company out there (Amazon included, Mr Omegaman) - if you bought a washing machine from Asda, you'd expect an Indeshite technician to knock on your door, not some idiot dressed in green and black, stinking of cabbages?

MR Opti fixes washing machines?