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[zirk]

Just been handed a box of ACD Call Centre Status Displays, you know the ones that they hang on the walls, giving number of Calls Queued, Answered etc.

There the Matrix Multi Red LED type, simular to those fitted to the back of Plod cars, that say 'Slow Down, Stop' or what ever, only bigger.

I think they have come from a BT Meridian ACD type setup, all they have is a power point and a Cat 5 (RJ45) plug on them. Otherthan that no info came with them.

My question is this, are they pre programmed to display status information or are they fed with some sort of Serial Comms Talk?, in other words anything I could knock to make them display something as a stand alone?

Chris 

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[Taxi_Driver]

They have those in our call centre.....also calls missed 

I think they get fed by the switchboard....the basic titles, "Queued calls", "missed calls" etc are probably programmed into them.....the actual 'live' data is probably sent by the switchboard.....im guessing thats how they work   

[TheBoy]

BT Meridian 1 was made by Nortel, so an internet search for Nortel Meridian may help.

Nortel also made the "Norstar" branded stuff that looks similar, but is completely different.

[zirk]

They have those in our call centre.....also calls missed 

I think they get fed by the switchboard....the basic titles, "Queued calls", "missed calls" etc are probably programmed into them.....the actual 'live' data is probably sent by the switchboard.....im guessing thats how they work 

Yea, got a funny feeling you might, kinda off thinking the same thing, tbh.

[zirk]

BT Meridian 1 was made by Nortel, so an internet search for Nortel Meridian may help.

Nortel also made the "Norstar" branded stuff that looks similar, but is completely different.

Ah, Nortel, probably a non starter then, remember them from years ago, we developed a simple TAPi serial link for one of there Digital Phones that popped a Workstation Screen dependent on incoming Phone Numbers for a Customer we looked after, nice and simple, worked really well, untill we had to talk to Nortel to get there approval.

Around and around the houses, is the best phrase before they would share any information with us, which we already knew because we debugged it before we started.

And then there was the 'you have to join our Developer Program' to do that, that will be £75K please.

Thanks Jamie, but think I'll pass on them  , will do a quick goigle on it though, in case anything comes up.