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[pscocoa]

My aunt has been in hospital for a few weeks so I have been managing her stuff.

When we found her ill a few weeks ago she was sat in a freezing house. When we arrived we turned the fire on but when we left I said to Mrs we should just drive around block quickly and see what happens. Sure enough more or less as soon as we had gone fire had been turned off. Thought it was just her illness/confusion and next day she was admitted to hospital where she is doing really well now. Gas CH was turned off also.

However maybe I have dropped on part of reasoning.

She had a new electric meter fitted 18 months and going through bills last night she has gone from a steady 1500kwh per annum to well over 3500kwh on new meter. So direct debit from £20 per month or so to £60+ .

Wonder if it is old meter that was faulty or new one. Will tackle Eon as soon as they open tomorrow.

Also just discovered she is paying £750 per annum to British Gas in service charges i.e not including gas. Next job.

[YZ250]

She is lucky to have someone like you looking out for her. 

With our own busy schedules it's all too easy to overlook the importance of family members.

[Taxi_Driver]

Sorry to hear that, but glad she's on the mend 

As far as leccy bill goes....it depends if she has a gas or leccy cooker....

I have leccy cooker and my leccy use is nearly double the lower amount but less than higher amount....but then im not in all day using tv/kettle/etc

My combined gas/elec dd is £70/month. My parents dd is about £100/month but they do like a toasty house (room stat often set to 25C)

It all depends on usage really 

[Crazycarzowner]

Having a little experience in these matters (having worked at Eon) What I would do first is a little experimenting.

1) When practical to do so turn EVERYTHING off at sockets, switches & light sockets, after 10 mins or so the dial should stop spinning around (to prove that nothing untoward is draining away power (and that the meter isn't faulty)

2) turn the appliances back on 1 by 1 (the ones that run constantly i.e. fridge, freezer etc) to see that one of them isn't sending the dial spiraling.

3) Are any of her appliances old? by old I mean ancient and possibly faulty?

4) Has she purchased any recent new appliances (check these too they can be faulty - TV's are a prime culprit and if a faulty lcd screen can pull up to x4 the supply they should)

5) It may sound silly but none of the neighbours are tapping into her supply are they??? One customer who I visited due to having an extortionate bill, was found to have a rogue wire running up in the loft through to the neighbours address 

6) Check that the meter is set up correctly ie. the meter no. on the meter eg. (S12M12345) tallys with the one shes being charged with on the bill (Known em in the past to input the incorrect meter no's on the wrong bills, so for eg. if you & your neighbour have their meters changed at the same time, some 'herbert' may put the wrong meter against the wrong property.

7) if all that fails then enquire about having a check meter installed, if it is Eon's fault they'll have to re-fund you the cost of having the meter installed + any over payment. However if its correct you have to pay for the fitting of the check meter.

[pscocoa]

Thanks to all

[pscocoa]

Eon have now reduced direct debit to £35 from £50 ( it had gone to £64 at one point) and reviewed all data.

Consumption has dropped obviously as she is in hospital but they asked if any faulty appliance had been changed and if freezer left empty. We had changed faulty fridge freezer on same day she went into hospital but find it hard to believe that could account for a lot of daily usage.

Thanks to JasonM - we will review readings in few weeks and when time permits will go through rest of your list!

[Taxi_Driver]

Eon have now reduced direct debit to £35 from £50 ( it had gone to £64 at one point) and reviewed all data.

Consumption has dropped obviously as she is in hospital but they asked if any faulty appliance had been changed and if freezer left empty. We had changed faulty fridge freezer on same day she went into hospital but find it hard to believe that could account for a lot of daily usage.

Thanks to JasonM - we will review readings in few weeks and when time permits will go through rest of your list!

Depends what was wrong with it?

If its lost gas or thermostat faulty and compressor running a lot or all the time, you'd be surprised how much leccy it will use.

A couple of years ago i swapped a perfectly working fridge freezer out, it was probably over 30 years old, for a new bigger fridge freezer, its keeps the freezer and the fridge colder (freezer -21c/fridge 1c) and my leccy bill dropped about 30% overnight 

[Crazycarzowner]

Taxi Drivers right Pscocoa, fridges fridge/freezers will eat it if faulty, you wouldn't think so but they do. How old is the  TV? that could be another monster?

Have ya checked the actual meter no. on the meter yet? Wouldn't be surprised if they've cocked that up on the bill 

[pscocoa]

Thanks Taxi Driver and JasonM.

Incredible that faulty fridge can do that. TV is new but I am back in Sandhurst so no chance to check other items yet.