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[Diamond Black Geezer]

Sit ye down comfortably, and I shall tell ye a tale.... Rang up local dealer, after a nut for the V6. The one that joins the cat section of the exhaust to the manifold. (it fell somewhere, can't find the bugger)

Two threads coming out of the manifold, meets flange-to-flange, and two nuts to 'old it all together. Seems simple enough. Apparently ''it's [the EPC] showing bolts'' ugh.
"Well the nut that goes on that thread then, would probably be the one"
"Ohh.... erm.... I don't know. Best bet is to come in."

Yeah, because that's why they invented telephones, so we can drive across the other side of town to be told face to face 'dunno mate'

facepalm. fiiiine.

So... Just looked on an online EPC thing and found the nut in about three minutes flat. (part number 90232266 should anyone ever require one and find this post  )

[Webby the Bear]

LOL

It's just a standard M10 or 12 isnt it?

Just get a big box full of assorted nuts and bolts. job done

[Diamond Black Geezer]

Yup, that's it. It's an M10, i found out on the online EPC thing. 

As the exhaust clip things are 87p + vat each, I thought I'd price one up while I was on the phone... unaware I'd start to go grey, by the the length of time I spent listening to very slow clicking of keyboard keys in the background and a quiet voice going 'durrrr' 

[Lizzie_Zoom]

I have found in recent years that parts department staff are not necessarily trained mechanics like "in the good old days" and now rely totally on what info is available on the computer.  If "the computer says no" that is the answer you get until you get them to swing the screen around with you describing what the part is, what it does, and then exactly the part out of all the others that you need!

You just cannot get the trained staff nowadays.  That is the case with all services I deal with; you have to wear the hat of knowledge yourself when they rely on that bloody computer!  

[Marks DTM Calib]

Depends on the staff, My former local dealer had staff that took such an interest in the cars they knew EPC inside out and worked with you to find things including enquiring with Vx etc.

The big chains though, forget it, the likes of Pendragon have dumbed down all departments to the point they are petty much hopeless.

Oh yes, the Nut in question is actually a special and nut a normal nut as it is not steel (its a copper alloy) with a stainless helicoil insert in it.

[hoody]

You should try Peugeot dealers.Mate phones said his expert van was only indicating one way and he changed the bulbs but no difference,so i met him in Peugeot dealers car park and removed the flasher unit and replaced it with mine,,indicators working now,,so took it into parts department to be told"thats not for that van",i explained it was in the car park and i had just removed it and swapped it to check and his reply was "no yours is a black relay that one is grey".Getting a little miffed i asked him to try the part number in the computer t.o which he said "we dont go by part numbers now",brings out the black relay which is nothing like the one required and still insists i am wrong,so we left.Phoned a mate at a taxi building place that uses peugeots and his first words were"is it the grey one,we sell loads of them".

[Lizzie_Zoom]

You should try Peugeot dealers.Mate phones said his expert van was only indicating one way and he changed the bulbs but no difference,so i met him in Peugeot dealers car park and removed the flasher unit and replaced it with mine,,indicators working now,,so took it into parts department to be told"thats not for that van",i explained it was in the car park and i had just removed it and swapped it to check and his reply was "no yours is a black relay that one is grey".Getting a little miffed i asked him to try the part number in the computer t.o which he said "we dont go by part numbers now",brings out the black relay which is nothing like the one required and still insists i am wrong,so we left.Phoned a mate at a taxi building place that uses peugeots and his first words were"is it the grey one,we sell loads of them".

Ah hoody, yet another example of "the computer said no" it is black!!

[Diamond Black Geezer]

Haha, all good replies.

A few years ago I was offered a VOF93 (pretty sure we all know what that is?) when getting a few filter for my mate's DIESEL Elite. I stood there and pointed out that that is an oil filter for a petrol, and couldn't less resemble the oil filter for the Diesel.

As a member of the public you're not expected to have an encyclopaedic knowledge of your car/van/boat/computer/plumbing so when you ask the 'experts' they're sort of supposed to know, ideally. Imagine if he'd got home, done the oil change, to then look in horror at the complete wrong filter provided. As I say, three minutes of internet digging on the web found me the part number, as opposed to ten minutes of telephone call to finally be told 'bring it in'

Also thanks very much Marks DTM, I was going to buy the proper nut as a matter of course, without considering it may have special properties. That also explains why, after I removed it, it showed a bit of bruising/chewed spots. Obviously copper being a soft metal. (I am VERY careful when removing nuts/screws so as not to chew - though not careful enough, it seems for the thing to spring out of the socket and disappear without a trace into the engine bay!  )

[VXL V6]

Dealer I use (closest to work when I'm in the office) is very good. Even so, I usually have researched the part number before I go in as it saves them having to flick through EPC.

[omega3000]

I usually get " Omega ? Is that a Vauxhall " 

[PhilRich]

Sit ye down comfortably, and I shall tell ye a tale.... Rang up local dealer, after a nut for the V6. The one that joins the cat section of the exhaust to the manifold. (it fell somewhere, can't find the bugger)

Two threads coming out of the manifold, meets flange-to-flange, and two nuts to 'old it all together. Seems simple enough. Apparently ''it's [the EPC] showing bolts'' ugh.
"Well the nut that goes on that thread then, would probably be the one"
"Ohh.... erm.... I don't know. Best bet is to come in."

Yeah, because that's why they invented telephones, so we can drive across the other side of town to be told face to face 'dunno mate'

facepalm. fiiiine.

So... Just looked on an online EPC thing and found the nut in about three minutes flat. (part number 90232266 should anyone ever require one and find this post  )

I'd buy a couple of bags full, drive back to the stealers & shove them up his arris!

[BazaJT]

Some years ago I phoned local Vx dealer for a part[forget what now]for the Senator B I had,after a while trying to explain what was what parts guy said best you bring car here so we can see what you're after.So off I went took parts guy onto car park opened bonnet and pointed the part out and said that's what I'm after.Well he had a good look then turned to me and said "Your car doesn't have those"!!!It was plain to see it was a factory fit part and not some aftermarket add on but he still insisted my car didn't have it!!

[TheBoy]

The old boy in my nearest (TC) dealer is fantastic.  Luck of the draw it seems

[Diamond Black Geezer]

I will add there is one guy, must be late 50s early 60s now, he's been there since the days the garages said 'Vauxhall-Opel-Bedford' on them. He's spot on, and will look briefly, poker face, and then say the part name, pause and mutter what he thinks is the part number - and more often than not will get it right first or second time. Just confirming it on the comp. No EPC, just knowledge.

And more often than not, when I've been in on foot and got one of the other blokes, he's happened to be walking past - glanced at the oily broken thing on the countertop and just gone "V6?" (or similar) Then turned to his colleague, mutter a special jungle-vauxhall-incantation and the guy's then been able to find it on the EPC.

[Webby the Bear]

The old boy in my nearest (TC) dealer is fantastic.  Luck of the draw it seems

TB, that the bloke with the moustache in Bristol Street, N'pton? He's a legend! Really helpful and now he knows my face sp i dont even have to produce my TC number