Are the RAC any good?
Impossable to really answer that one, Kate. The organisation itself is probably on level pegging with other services. However, remember, you only deal with the RAC man.....and there are loads of them. I have had some good ones...and I have had some plonkers.
Example...friday late afternoon, January last year, thick snow, freezing cold. Aux belt tensioner went. RAC put us in his van, warmed us up, took us to get parts, which I never thought would be available off shelf. Got us going, all repaired. Nice chap.
Example two....two years ago, van Drive belt snapped. Called RAC....chap sat in his van, poncing around in this van for over half an hour, before announcing he could not help, as I was just inside the Half mile from home. When I said he could have towed me home and been gone on his way ages ago, he got snotty. I threatened to report him, but in the end never got round to it. Plonker with attitude....
Probably not much help to you Kate, but that's my personal experience.
