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[TheBoy]

I needed a set of droplinks for TBE, so opted for a set of Meyle HD from All German Parts (remember, if you call them, OOFers get a discount ), which arrived the next day.

So jack up the car, have a bit of an issue getting the one ones off, offer up the new ones, bugger, AGP had sent wrong ones. Frustrating, especially when I can't put one of the old ones back on, but I accept mistakes happen. So a quick email to AGP describing what has happened, and what day I can be in for a courier.  The correct droplinks arrived as promised, and job jobbed.

Any company can make a mistake, but its how well their customer services can resolve problems that makes a company stand out.

[GastronomicKleptomaniac]

Mr Jason is an absolute gent - even entertained LadyGK and I rocking up to his unit one day to collect some parts, while they were in the middle of moving premises.

[tunnie]

Always top service from them, not bought anything in ages from them, last thing I bought was same drop links!

[tigers_gonads]

Had a bit of fun a few months back with some rear brake calliper pins / springs.
As it happens, I moved the wrong ones on side wards so nobody was out of pocket but I couldn't fault the bloke.
Went well out of his way to help and his number is in my phone book under favourites     

[Tony H]

All German parts Jason top guy and top service