Rang Eden Vx Bracknell number in my phone.
Reception put me through to parts. I order two wheel bearings, due in the next day. Next day I arrive at 5pm to pick up. Ian, seems startled, no wheel bearings. Can get them tomorrow? Aye? Got a voice mail saying they where in. Says I.
Seems Eden Vx have taken it on themselves to divert Bracknells unanswered calls to Reading. But don't say so when they answer, so you think your talking to Bracknell, when your actually talking to Reading. So I'd actually ordered from Reading parts dept, even though I rang Bracknell. Htf does this help if ordering parts you want to pick up in Bracknell?
So on the a day that Cavershan bridge is shut and the whole of Reading is grid locked I have to drive over there. Parts shut at 5.30. But the bearings are left with reception as sales are open until 7. Leaving Bracknell at 5.15 I get to Reading at 6.30.
While in reception I ring the Bracknell number, get through to Reading as Bracknell are shut, three different people answer, not one mentions Reading on pick up.
Manager gets my best Paddington bear and promises to get back to me. Yeah right! Although I thank him for the parts.
Today, ring Bracknell for an Hbv. "A what?" (Ian again) a heater by pass valve. Where's that ? Heater? Oh, heater valve. No! Heater BY PASS valve. Says I. Yes yes I know what you mean. He says.
Ian tells me....None in stock, can't get one until weds, can't do trade club. There's too many on abs. We can't really do that.
Ok we'll see shall we! Ring Reading. Any hbv's? Yeah several. Great, can you van one over to Bracknell? (Attention of Ian
)Yeah. ...pick up today? No problem. Trade club? Yes no problem. £15 sir. Fantastic.
After work, ring Brackell. Ian? Yes. I gather you have an hbv for me? Yes. Paid for? Yes. On trade club? Yes. Pick up TODAY. yes. Great see you soon. No problem. ....but btw, is this the same part you said you didn't have in stock? Yes. None in the group? Yes. Not on Tc? Yes. And couldn't get in until weds? ...er, yes. And I'm picking up today, paid on Tc in half an hour.? Yes.
Wtf where you on about there then Ian? Says I. Er er, looked up the wrong part number. Oh, the heater valve was it? Yes. Not the heater by pass valve that I asked for? Yes. But you did say you knew what I meant. Yes. But clearly didn't.......
Pure quality.
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Topic: Eden Vauxhall (Read 4180 times)