Dave, I took a car to Kwik Fit once when that deal was on. Had a terrible experience, they re-gassed it and I could hear the gas hissing out when I went to collect the car from the car park . Needless to say words were had and a refund obtained!
Yep, me too. The deal with me was that, if it didn't improve the vent temperature, then they wouldn't charge. Muppet at KF put it on the machine, pressed a button and left it to do it's thing. Once finished, he disconnected it, stripped the thread putting one of the valve caps back on, presented it to me and charged me £50.
I asked to see the before and after temperatures and guess what? Couldn't be @rsed to measure them. You could just about detect some cooling effect afterwards but it was clearly not working properly, and no better than it was before.
Talked to their complaints department and got a very swift refund.. almost as if that happens frequently!
Went to someone who knows what he's doing and it was greatly improved simply by charging with the correct quantity of refrigerant.
The problem with KF, in my opinion, is that a significant proportion of their work force just aren't interested in doing a proper job. You might be lucky and get decent service, but that doesn't mean the next bloke in the queue isn't going to get the branch idiot.